I stayed at the (Best Western) Phoenix Hotel on 1-8 Kensington Gardens Square for 3 nights in July 2004. On arrival the lift was being serviced but a member of staff cheerfully (!) carried my heavy bag up three flights of stairs. The rest of my stay the lift worked fine. Desk staff were friendly (but couldn't help with some tourist-type questions). Had single room on 3rd (US=4th) floor. Excellent en suite facilities, small room size typical of London (I've stayed in smaller rooms!). Breakfast fine (both continental and "cooked" options). Easy walk to two different tube lines; good restaurants and shopping too. I travel to London every couple of years and would definitely stay here again if the price remains comparable.

Stayed at this hotel for 1 week, 3-9 July 2004. Booked it based on comments from travel advisor and was not disappointed. The room was small (I expected that) but clean, plenty of hot water, great water pressure, clean linens, great bath towels and a fantastic location. Close to two tube stations, Kensington Gardens, Hyde Park and Notting Hill. Plenty of restuarants, pubs, cafes, and shops. The continental breakfast (included in room rate) was totally satisfying to us as we're not big breakfast eaters. Four different kinds of cold cereal, rolls, bread, croissants, ham, cheese, yogurt, juice, and canned fruit salad. No air conditioning, however the evenings were cool and comfortable. I'd think twice about staying here in August, though. Overall, a great place to stay.

We stayed her one week in june 2004. We had no troubles at all. The elevator worked, the clock worked and also the tv worked. A lot of water pressure, hot water and every day new soap and shampoo. Even new bed sheets every 2 days! The breakfast is ok, there is enough of everything, but yes it is every day the same stuff.
The can be some noise on the street but nothing to really worry about for London standards.
But the best is the location: near the 2 tube stations Bayswater and Queensway. A lot of restaurants and shops in the neigborhood. If you want to be in a green parc: Kensington Gardens at a five minute walk. So we were happy with it and will go back when we come to London again.

thought it was a good hotel for the price. clean if not spacious. had nice gathering areas. good location, very convient to two tube stops and across from a mall with a few shops, restaurants and a movie theater.