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“A most welcoming hotel !.” 4 of 5 stars
Review of BEST WESTERN Phoenix Hotel

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BEST WESTERN Phoenix Hotel
3.0 of 5 Hotel   |   1 - 8 Kensington Garden Square, London W2 4BH, England (Bayswater / Notting Hill / Lancaster Gate )   |  
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Ranked #413 of 1,065 Hotels in London
Sheffield,England
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 11 cities Reviews in 11 cities
37 helpful votes 37 helpful votes
“A most welcoming hotel !.”
4 of 5 stars Reviewed March 15, 2013

Excellent room with tea/coffee/chocolate available.Clean shower wih hot & cold water + fresh towels provided and changed daily.Television., comfortable bed., writing desk., large mirrors.,
The carpet is rather worn-out and & certainly needs updating.
Charming and helpful receptionists always willing to listen.(They even laugh at my jokes !).
The hotel is conveniently situated in a nice,safe area of Bayswater/Queensway where there is an abundance of shops and public transport by tube & buses to get to various places of interest.
Continental`breakfast is very good & copious consisting of :fresh juice., tea.,coffee., croissants., pains aux chocolat., cereal etc.,
Thanks to all staff for making my brief stay a pleasant one.

Room Tip: Choose a room which is warm and a nice view on the streets below.Admire the London`scene from your w...
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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915 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Omaha NE
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 5, 2013

Our theatre group stayed at the Phoenix (again) Feb 14-18, and have come to think of it as their London home. We have many repeat guests and they are very comfortable at the hotel and look forward to their annual visit. The accommodations, the breakfast and most importantly the helpful staff make our visit so pleasant.

Room Tip: small rooms - but all the amenities you need - take a high floor back side altho that sacrifices the...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Top Contributor
78 reviews 78 reviews
13 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed March 2, 2013

This hotel offers all spected services for a medium class traveler, wether he's in businness or turistic trip. they should improve the wifi services at room at no higher cost for the room. It is easy.
Breackfast is good. Reception clerks nice too.

Room Tip: ask reception for a good room.
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 24, 2013

My first experience of a hotel room in London for a while and a stark reminder that your money doesn't go far. This hotel is admittedly cheap but the room was so small I could barely open the tiny wardrobe door as it was right up against the bed

  • Stayed July 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bedford, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed February 23, 2013

Good location , fair prices, the rooms are smallish but comfortable. Staff are friendly, public rooms cosy. Good WiFi , nice little bar.
Will stay again for more than one night. Main headache is car parking, £4.00 per hour except weekend. Excellent for more Shopping, Whitleys right nexr door.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Top Contributor
80 reviews 80 reviews
36 hotel reviews
Reviews in 37 cities Reviews in 37 cities
246 helpful votes 246 helpful votes
3 of 5 stars Reviewed February 17, 2013

Stayed here whilst attending a course nearby. Hotel is conveniently situated to tube and all local amenities. Its comfortable but rooms are small and reasonably appoitned.
Carpets are a bit worn in public areas although refurb was in progress.
Breakfast buffet was good with good selection.

Only gripe was akinesic staff. Having dealt with the froideur of the reception staff, I had to call on them again as the electrics tripped on turning on the lights in the ensuite bathroom. Madam guardian of 'reception' was not amused but grudgingly fixed it.

Funny the rooms are so hot but the reception staff so cold.

Room Tip: to the front, sash windows, no aircon
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 17, 2013

I paid about $100 USD / night for this hotel... and I got what I paid for.

First, the location for this hotel is AMAZING. It is within a five minute talk to the Underground station and there are a lot of fast food and sit-down places to eat along the walk - many of which are open late. There are a lot of younger people walking around, even late at night, so it felt safe and busy. There is a pharmacy open until midnight within a two minute walk which can also be helpful. From the hotel to London Victoria was about 20 minutes.

Second, the hotel itself is a little aged. The rooms are in good condition - but they are a bit older - in the sense that it has old-fashioned wall paper, the furniture is all old-style wooden, and the building itself is obviously decades old. I wouldn't say there was anything wrong with it - but just bear in mind - that it's not the newest place you've stayed up. They use keys, not key cards. They seem to be doing some updating - there is a fair bit of construction on the fourth floor.

If you are a light sleeper, avoid rooms facing the road or on the fourth floor. The former, because people often walk by and are talking loudly; the latter, because there is construction during business hours on the fourth floor. If you sleep in, you will likely be woken up.

The hotel was clean and the staff was friendly. Breakfast is usually included in the price.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Phoenix Hotel

Address: 1 - 8 Kensington Garden Square, London W2 4BH, England
Phone Number:
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service
Hotel Style:
#299 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Phoenix Hotel 3*
Number of rooms: 125
Official Description (provided by the hotel):
Phoenix hotel is a 125 bedroom 3 star central London hotel, located 5 minutes walk from Hyde Park. Bayswater and Queensway underground stations are both within a few minutes walking distance. The hotel is centrally situated for both the business executive and the holiday-maker, with the West End and its shops and theatres within easy reach. Free Wi-fi and continental buffet breakfast is always inluded when making a reservation with Phoenix Hotel. Full English breakfast is available at an additional charge. The reception is open 24 hours. We look forward to welcoming you! ... more   less 
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Also Known As:
Best Western London
London Best Western
BEST WESTERN Phoenix Hotel London, England

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