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“Probably the smallest room in London” 2 of 5 stars
Review of Royal Norfolk Hotel

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Royal Norfolk Hotel
2.0 of 5 Hotel   |   25 London Street | Norfolk Square, London W2 1HH, England   |  
Hotel amenities
Ranked #868 of 1,049 Hotels in London
Top Contributor
76 reviews 76 reviews
20 hotel reviews
Reviews in 31 cities Reviews in 31 cities
49 helpful votes 49 helpful votes
“Probably the smallest room in London”
2 of 5 stars Reviewed 2 weeks ago

On solo visit to London booked this single room purely on price. With breakfast included it was probably reasonable value. The room had TV(from an earlier decade), tea/coffee, wardrobe and en suite. It was an achievement to cram all this into the available space. Movement in the en suite was restricted to say the least. However the bed was comfortable. The restaurant was nice although the quality of the breakfast was at best acceptable. The location of this hotel however is excellent with Paddington Station/underground very close. If the double rooms are more adequate then this hotel might well be worth a visit. The single room however is bordering on not fit for purpose. A safety concern is that the smoke alarm had been covered to make it inoperable. The absence of a lift makes these premises a challenge for other than the fittest.

Stayed April 2015, traveled solo
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533 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    2.5 of 5 stars
  • Cleanliness
    2.5 of 5 stars
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Jersey, Channel Islands
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Very friendly staff, great location, decent breakfast. shame about the décor. Could be a little gold mine if it was updated. Free wifi a bonus. Shame the TV didnt work properly. Felt very safe as a single traveller.

  • Stayed March 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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United Kingdom
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 30, 2015

I stayed here for one night as wanted a hotel very near Paddington. That it was, just a step over the road. However the hotel was very run down and basic. I didn't want to go to bed! But the bed was actually ok and I left before breakfast as decided not to risk what i thought would probably be a very basic breakfast. I definitely wouldn't stay here again

  • Stayed March 2015, traveled on business
    • 4 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 25, 2015

I booked 2 rooms in this hotel before our tour package started primarily because of the location. But we were shocked to know when we got to our rooms in the 2nd n 3rd floors that the hotel has no lift. Just imagine the hassle of carying a luggage in 2 flights of stairs! The shower stall is so small that it can only accommodate an average-sized Asian woman. Limited breakfast choice.

  • Stayed February 2015, traveled with friends
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
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Malmo, Sweden
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed March 24, 2015

Most of the staff were likeable and helpful except for one miserable soul. The hotel is situated quite central and is therefore close to everywhere, by foot and tube. The breakfast was decent. The room, as well as the hotel's general areas need a touch up.
This is a great hotel for a short stay where you use the room as little as possible, eg. only for sleep.
I would not recommend it to first time London visitors.

Room Tip: If any disability or difficulty with walking, choose lower floors as no lift is present.
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  • Stayed March 2015, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
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Sydney, Australia
18 reviews 18 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed March 22, 2015

I've been travelling to London for over thirty years and have stayed at many of the "budget" hotels in the Paddington/Lancaster Gate area. Selecting a hotel was usually "pot luck" - until about six years ago when I discovered the Royal Norfolk. It is now the only hotel in the area where I'd consider staying.

The hotel is in a perfect location; ie, handy to Paddington Station (underground, National Rail and the Heathrow Express) as well as easy walking distance to Lancaster Gate and Edgware Road Stations. The peace and tranquility of Hyde Park is only a few streets away. There are lots of cafes, restaurants and pubs in the area and there is a Post Office about 5 minutes walk away. If you need a laundrette (or laundromat) there is one located in nearby Craven Terrace.

Check-in is 1400 hours. If you arrive early your bags can be stored in the luggage room. Checkout is 1200 - similarly, your bags can be stored until you are ready to depart London.

The hotel doesn't have a lift. The hotel Porter starts at 0900 and, as there is a telephone in your room (something Travelodge and Premier Inn don't provide) you can telephone reception and have them send the Porter up to assist with luggage. I don't know what time the Porter finishes so you'll need to find this out from Reception.

I have found the Reception staff (and, indeed, all the staff I have encountered - including the handyman) to be friendly, polite and helpful.

Yes, the hotel is a maze of corridors - most in the area are. If you don't want this, then stay in one of the two nearby Hiltons or the Mecure adjacent to Paddington Station. The hotel is divided into a number of wings and the corridors have clear signage to assist guests locate their rooms.

I can only comment on the single rooms - yes, they are small, but then again most hotel rooms in the area are. Each time I have checked in I have found the room to have been prepared to a high standard. This level of housekeeping is repeated every day - Premier Inn and Travelodge take note!

The bed is comfortable and the sheets and towels are changed daily. The mattress is fitted with a protector.

I prefer rooms overlooking London Street. There is a little noise from revellers leaving nearby pubs and restaurants, but nothing to disturbing (although I am a heavy sleeper).

A previous reviewer referred to the hotel being "air-conditioned". I'm not sure they stayed at the Royal Norfolk - I've stayed here 6 times in as many years and to be best of my knowledge the place hasn't any air-conditioning. There is a heater in the room and you can open the window/s of your room to allow ventilation.

Breakfast is served from 0700 until 1030 Monday to Saturday and from 0745 Sunday (I can't remember what time service finishes on Sunday mornings). As I love being "out and about" early n London, I'm usually the first into the dining room when it opens, but I do know it can get very busy quite quickly and guests sometimes to have to wait to be seated. Guests can sit anywhere in the dining room but must wait for the busy waitresses to offer orange juice/tea/coffee and to take their breakfast order. Guests who want breakfast earlier than 0700 and 0745 take note - the dining room does not cater for this, so either book your tours to commence at a later time or buy a sandwich and a piece of fruit the day before to serve as your "breakfast".

The breakfast is quite good, although the poached eggs can vary from runny yolk (which they should be) to hard boiled. This is not, however, not the end of the world.

The waitresses in the dining room are polite and friendly. They also work incredibly long hours - the waitress who serves me at 0700 in the dining room is often the same person polishing the beautiful timber staircase when I return at 1800 after a day's sightseeing and is then serving breakfast again at 0700 the next morning!

The hotel had, in recent years, become more than a little "run down", but on my last visit I noted a fresh lick of paint, new furniture in some of the public areas, new seating and curtains in my room. Yes, the carpet in the public areas is, in parts, patched with duct tape but so what? At least it's patched! (I've stayed in plenty of places where worn carpet hasn't been patched!)

My only issue with the hotel is with their "wifi". It is free (they used to charge for it!), but is it is virtually non-existent. I could not get Wifi in my room and, given the number of guests roaming the corridors with their "devices", I wasn't the only one to experience difficulties. Even in public areas accessing Wifi can often be problematic, if not impossible. To talk to my husband using FaceTime proved so difficult that after breakfast I'd visit the nearby Caffe Nero in Spring Street to chat to him. The Dickens Tavern (next door to the Royal Norfolk) has good internet coverage and is a perfect place from which to send emails, update Facebook etc, after a day's sightseeing.

For the price, this is the best hotel in the area that I've encountered in over thirty years of travelling to London. It's not the Ritz - but it doesn't claim to be. It is, however, clean, comfortable, well-located, and staffed by friendly helpful people who (like everyone else) appreciate being smiled at, spoken to politely and not taken for granted.

Will definitely stay again!

  • Stayed March 2015, traveled solo
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Additional Information about Royal Norfolk Hotel

Address: 25 London Street | Norfolk Square, London W2 1HH, England
Location: United Kingdom > England > London
Free Breakfast Restaurant
Hotel Style:
Ranked #868 of 1,049 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Royal Norfolk Hotel 2*
Number of rooms: 60
Official Description (provided by the hotel):
Hotel set in 1850 Victorian; warm atmosphere; multilingual staff; near Paddington Station. ... more   less 
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Also Known As:
Royal Norfolk London
Hotel Royal Norfolk
Royal Norfolk Hotel London, England

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