I was whisked away to London West End for my Birthday and the hotel my partner had booked (4 star) had a problem with our room and therefore upgraded us to The Montcalm, about 5 minutes away, which was the greatest Birthday surprise ever! We were treated like absolute royalty from the get go. The service was outstanding, the rooms were impeccable and the bathroom for me was a highlight. I love a great shower! We were well looked after during our stay and if I am ever lucky enough I hope to be back one day. The Buffet Breakfast was great, but could have been a bit hotter (temperature wise). Other wise the staff was amazing and I could not fault them one bit! So thankful.