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“Brand new & conveniently located for the Eurostar” 4 of 5 stars
Review of Pullman London St Pancras

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Pullman London St Pancras
4.0 of 5 Hotel   |   100 - 110 Euston Road, London NW1 2AJ, England (Formerly Novotel) (Camden / Primrose Hill)   |  
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Ranked #102 of 1,066 Hotels in London
Sydney, Australia
Contributor
18 reviews 18 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Brand new & conveniently located for the Eurostar”
4 of 5 stars Reviewed October 3, 2012

If you need to use the Eurostar train, the Pullman is well located.
It also gives you access to Kings Cross tube station, and therefore many metro lines.
Nice hotel (it should be, it is brand new). Well-organised for business clients.

Good:

- good gym, including sauna and steam room.
- bathroom is great, and has full bath. Very modern.
- the room design is interesting and useful.
- excellent customer service by young and multicultural team.
- Wifi is included in room price (this should really become a standard in the world now do not know whether it is standard).
- breakfast buffet is good and well-organised.

Bad:

- the design of the room might not be to everyone's tastes.
- rom service menu is a bit limted.
- horrible recording in elevators (that voice sounds throughout the corridors, and is impossible to understand).
- the check-out could be more streamlined, like what you find in many US hotels (Quick check-out).

All in all, good for business.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelStPancras, Manager at Pullman London St Pancras, responded to this review, October 4, 2012
Dear guest, I thank you for taking the time to tell us about your recent experience in our hotel. I am happy to read that overall you have had an enjoyable experience with us. Please be assured that such constructive feedback is most helpful to us in constantly improving our services. I look forward to welcoming you back at Pullman London St Pancras. Kind regards, Leon Hachuel Rooms Division Manager
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3,165 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Poole
Senior Contributor
26 reviews 26 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 2, 2012

If first impressions are important and then in this hotel scores well. The reception area leads off to a bar and restaurant in a large open plan space that is refreshingly modern, stylish and welcoming. I found myself quietly enjoying the first moments in the hotel a sensation that was repeated each time we went through the main foyer.

The receptionist quickly allocated our room and there we found the same style was repeated in the bedrooms which have broken away from the traditional rectangular shape which seems more or less ubiquitous in any hotel built over the last four decades or so. Maybe some space has been lost but altogether it felt more like a small suite. The bathroom was modern and stylish with a big walk-in shower that one would expect in a five-star luxury hotel.

We enjoyed free Internet which I regard as an essential of any hotel these days. The maitre d' for breakfast the next morning was quietly efficient and there was a good mixture of the standard breakfast dishes available; perhaps let down by slightly overcooked eggs and bacon left to keep warm too long more in the style of the Premier Inn but that is our only complaint.

Check out was efficiently accomplished but could have been left to the automatic check-in and checkout machines if you prefer.

We paid less than half the normal rack rate for the hotel and felt that price it was very good value I would be less happy if I'd paid over £300 a night which, it appears, is what they hope to charge.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelStPancras, Manager at Pullman London St Pancras, responded to this review, October 4, 2012
Dear guest, it was great to read such positive a feedback like yours and I thank you for that. I am delighted that your stay in our hotel was an enjoyable one and that you were satisfied with the products and customer service we provide for our guests. We look forward to your next visit to Pullman London St Pancras. Kind regards, Leon Hachuel Rooms Division Manager
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scotland
Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 1, 2012

Fantastic hotel, stayed for weekend city break. Recent re-furb is amazing, very modern. Breakfast is amazing, really varied choice. Really handy for connections as we flew into Luton airport and got train to St Pancras. Handy for tube connections too. Will definately stay again if coming to London (providing reasonable price). We stayed on 16th floor, no noise problems. Great walk in shower and really comfy bed. Cost about £100 per night.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelVocal, General Manager at Pullman London St Pancras, responded to this review, October 4, 2012
Dear guest, we do our utmost to enchant our guests and I am glad to read that we have achieved our aim. I’m delighted to read such positive feedback about our hotel and I am thankful to your kind words. I look forward to welcoming you back soon. Kind regards, Michael Vocal General Manager
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Chester, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 29, 2012

Very comtempory, clean and modern hotel but still comfortable, great speedy check in , Hotel bar served excellent chilled wine and good speedy efficent service with a smile
Rooms a little on the small side, but liked the addition of a ipod dock.and the amazing view of the city Bathrooms great size and well decorated and had a definate wow factor
booked the hotel for the close proximity of Euston and St Pancras and it certainly was, with a good selection of other restaurants cafes and bars around
Would definatly book and stay again at this hotel and would recommend to others

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MichaelVocal, General Manager at Pullman London St Pancras, responded to this review, October 4, 2012
Dear guest, I would like to thank you for your lovely feedback relating to your recent stay at Pullman London St Pancras. We certainly hope to have the pleasure to welcome you back. Thank you very much for recommending us to other travellers. Kind regards, Michael Vocal General Manager
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Manchester, United Kingdom
Top Contributor
67 reviews 67 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 27, 2012

stayed for two nights 21 and 22 sept we have stayed here many times before but this was our first after the refurb and it was great, lovely modern rooms friendly staff and a really good hearty breakfast brilliantly situated for anywhere in london. looking forward to our next stay

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PinoDispinseri, Manager at Pullman London St Pancras, responded to this review, September 28, 2012
Dear guest, thank you very much for your amazing comments regarding your recent stay. I’m pleased to read that you have had a wonderful time at Pullman London St Pancras. I look forward to welcoming you back soon. Kind regards, Pino Dispinseri Director of Food & Beverage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman London St Pancras

Address: 100 - 110 Euston Road, London NW1 2AJ, England (Formerly Novotel)
Phone Number:
Location: United Kingdom > England > London > Camden / Primrose Hill , Euston / Kings Cross /St Pancras , Paddington / Maida Vale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#48 Family Hotel in London
#69 Romantic Hotel in London
#78 Business Hotel in London
#84 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Pullman London St Pancras 4*
Number of rooms: 312
Official Description (provided by the hotel):
Following a £10million transformation the hotel this 4-star upscale hotel is perfectly located for business or leisure. Only 3 minutes' walk from the International Eurostar terminal and 5 minutes' walk from Kings Cross or Euston Underground and train stations. Pullman London St Pancras is well placed in Central London, adjacent to the British Library. The British Museum, Covent Garden, Oxford Street, West End and The City are only 10 minutes away by Tube. The hotel is also only 7 minutes away from Stratford's Olympic Park by Javelin train. Pullman St Pancras boasts the Golden Arrow restaurant and bar, as well as complimentary (standard) Wi-Fi internet access, a fitness centre, 17 meeting rooms and 24-hour room service. ... more   less 
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Also Known As:
Novotel London St Pancras Hotel London
Accor London St Pancras
London Novotel
Novotel London Euston
Novotel Euston
Pullman London St Pancras England

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