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“Big Rooms and Great Location” 5 of 5 stars
Review of The Park Lane Sheraton Hotel

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The Park Lane Sheraton Hotel
5.0 of 5 Hotel   |   Piccadilly, London W1J 7BX, England (Mayfair / St James's / Piccadilly / Green Park )   |  
Hotel amenities
Ranked #650 of 1,066 Hotels in London
New Delhi, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Big Rooms and Great Location”
5 of 5 stars Reviewed July 1, 2013

For the corner of Park Lane and Piccadilly, the rooms are quite big. We enjoyed the large walk in closet and enough space to sit and chat or make plans for the day. Very comfortable bed - you sort of sink into it. The fact that you can walk to anywhere in central London - 15 minutes to Oxford Street and 10 minutes to Leicester Square, 15 mins to Covent Garden, 5 mins to Buckingham Palace and 5 minutes to Knightsbridge. Hyde Park and Green Park across the street. 3 mins to Starbucks, Tesco Express, Pret A Manger, Tube station. Bond Street is 5 minutes. Would go back again !

Room Tip: Ask for a room overlooking Green Park
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review, July 28, 2013
Dear Rishi N,

Firstly thank you for taking the time to review your stay with us. I am delighted to learn that you found the size of the room to be convenient for you as well as comfortable. I have shared your comments with the team and we do hope to repeat this experience with you in the near future!

Warmest regards,
Kieran Quinn
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,078 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (410)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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English first
Athens, Greece
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed July 1, 2013

Very nice hotel, great location, big rooms for London but not all of them provided with good heating system .
Good breakfast, staff rating with 3 as when we needed them they came but with no solutions to our heating problems…..
Reception staff was polite – not all of them- and they make what they could -not their best-when we pushed them…..

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review, July 28, 2013
Dear Dionkalk,

Firstly thank you for taking the time to review your stay with us. I am delighted to learn that you enjoyed your stay with us and found the location as well as the rooms to be ideal for all your needs. I do hope to be able to welcome you back in the near future, so please feel free to contact me should you find yourself back in London

Warmest regards,
Kieran Quinn
Hotel Manager
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Dallas, Texas
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 30, 2013

This hotel is very nice, great location, big rooms for London. The beds are very comfortable, with great pillows! Bathrooms were nice with towel warmers. Easy walking distance to everything, including the tube. We really enjoyed our stay.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review, July 5, 2013
Dear Pwrenn, glad you enjoyed your stay with usand that you found your room and bed to be very comfortable.
Thank you
Kieran Quinn
Hotel Manager
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Washington, DC
Top Contributor
77 reviews 77 reviews
26 hotel reviews
Reviews in 36 cities Reviews in 36 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 28, 2013

We paid for this room using Starwood points. Perhaps I would have been pickier if we were paying lots of "real money," but I had a very good experience with the Park Lane Sheraton. The primary feature of this hotel is its location, just a quick stroll to Buckingham Palace, an easy walk to lots of other sights, and very close to both the Hyde Park Corner and Green Park stations on the Underground. Our room was fairly small, but very clean. The bathroom was large, with a separate tub and shower. The bed was comfortable, though the pillows were not (too thin and squishy for my taste). The closet had lots of hangers ... that sounds silly, but it's a pet peeve of mine when hotel rooms only have 4 or 5 hangers! I like to hang my clothes as soon as I arrive. The room safe had a great feature: there was an electrical outlet in it so you could charge any device (iPad, Kindle, etc.) you left in the room.

The hotel bar, Palm Court, is lovely and Gatsby-esque with its gilded decor. Oddly, the draft beer is Japanese - maybe because the Embassy of Japan is just a half-block away. The "front desk" of the hotel isn't on the front. You actually have to walk through a lobby and the Palm Court, up and down a few stairs as you go - easy for me with one small bag, but could be a hassle with lots of luggage.

If you're looking for a central location for a London stay that will include lots of sightseeing, I recommend this hotel.

Room Tip: Some rooms have views of Green Park, but may have more traffic noise.
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review, July 5, 2013
Dear 1060WestAddison, thank you for your review. We're delighted to read that you found the location of the hotel to be excellent and your room comfortable. We'll be delighted to welcome you back hopefully soon!
Warm regards
Kieran Quinn
Hotel Manager
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Gent, Oost-Vlaanderen, Belgium
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 26, 2013

For a five star hotel, I expected a lot more.
Room was small, but it is London.. Bed was really good. However; Bathroom was outdated, wifi not included (seriously, for 999EUR/3nights you would expect at least this), staff was OK.



Location was fine, 5 minute walk to the tube (greenpark).

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review, July 5, 2013
Dear Karel J, thank you for your review. I am sorry that your recent stay did not meet your expectations, especially the quality of your bathroom. We hope we will have the opportunity to welcome you abck and if your schedule brings you back to The Sheraton Park Lane, please let us know and we will accommodate you in one of our Executive Rooms.
Warm regards
Kieran Quinn
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newbury, United Kingdom
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed June 25, 2013

Five months ago I booked 4 rooms to celebrate my mother's 70 birthday weekend. Upon arrival the receptionist informed me that they had no knoweledge of the special requests added to our booking, it was only after giving copies of emails received from the hotel that they realised big errors had been made on their part. Roman the Reservations Manger did his best to resolve issues but I must say it has left us not wanting to return in a hurry! The hotel is in need of a good clean and refurbishment and the carpets in the rooms need replacing as they are stained, the bathrooms need attention as I don't enjoy bathing with a mouldy bath seal.

On a positive note the gin tonics are lovely and it was the base for a fantastic weekend.

Room Tip: We had 3 executive rooms on the 2nd floor, there wasn't a good one amongst them
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  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review, July 5, 2013
Dear Lisamiles240168, thank you for your review following your recent stay with your family here at The Sheraton Park Lane Hotel. I am very sorry for the lack of communication between our teams leading up to your special stay with us. I know that the team did everything they possibly could to rectify the issues once alerted of them, however I understand that it was very disappointing in the first place. I do hope you spent a wonderful weekend after all here at the hotel with your family.
Warm regards
Kieran Quinn
Hotel Manager
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Top Contributor
62 reviews 62 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 24, 2013 via mobile

Got a beautiful modern room on the 7th floor. Bathroom was huge. Robes were put in our room and were great. The location is excellent...about 7 min walk to Green Park and 6 min to Hyde Park Corner. Picadilly is very safe even at night and felt comfortable walking. Door and bell staff are great. Really loved the hotel.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ParkLaneHotelManager, General Manager at The Park Lane Sheraton Hotel, responded to this review, July 5, 2013
Dear Stephheel, delighted to read that you had a pleasant stay and that you enjoyed your spacious room and the bathroom. Looking forward to your return hopefully soon!
Warm regards
Kieran Quinn
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Park Lane Sheraton Hotel

Address: Piccadilly, London W1J 7BX, England
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#345 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Park Lane Sheraton Hotel 5*
Number of rooms: 305
Official Description (provided by the hotel):
The Sheraton Park Lane Hotel is centrally located near Buckingham Palace and stroll over to the boutiques of Bond Street, Knightsbridge, and London's West End theatres. As evening falls enjoy a conversation over a world famous English afternoon tea at the Palm Court, or share the tastes of Italy at the Citrus Restaurant. From 1st September 2014, The Park Lane Hotel will be undergoing a transformation. We are very excited to be making a major investment in the hotel which will result in completely renovated guest rooms and public areas. During this period, the hotel will remain open and will continue to offer all of its current services. ... more   less 
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Also Known As:
Park Lane Sheraton
Park Lane Hotel London
Sheraton Hotel London
London Sheraton
Sheraton London
The Park Lane Sheraton Hotel London, England

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