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“Give this one a pass” 2 of 5 stars
Review of The Park Lane Sheraton Hotel

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The Park Lane Sheraton Hotel
5.0 of 5 Hotel   |   Piccadilly, London W1J 7BX, England (Mayfair / St James's / Piccadilly / Green Park )   |  
Hotel amenities
Ranked #650 of 1,066 Hotels in London
Hong Kong, China
Top Contributor
319 reviews 319 reviews
173 hotel reviews
Reviews in 113 cities Reviews in 113 cities
323 helpful votes 323 helpful votes
“Give this one a pass”
2 of 5 stars Reviewed December 14, 2007

NOT RECOMMENDED: When visiting central London, you need to dial back your expectations in terms of room size and amenities.. This Mayfair property is central to everything. Check-in was slow. This old property is terribly over priced for what it delivers. My small room had a king size bed which occupied almost the entire room. The bath area, while clean, is terribly old. Avoid eating or drinking here, terribly over priced for what you get.

  • Stayed December 2007
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,076 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Brighton, United Kingdom
Senior Contributor
42 reviews 42 reviews
38 hotel reviews
Reviews in 28 cities Reviews in 28 cities
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed December 10, 2007

I stayed with my husband at the Park Lane hotel for the second time. The first time wasn't great - tiny room etc similar to other people who posted. This time I used some Starwood points to upgrade to a bigger room over looking the park.

The bathroom was still in need of an overhaul and the corridors and reception are extremely tired looking. Our room was much better for the upgrade, although we did have to change rooms when we first arrived as the first clearly had a previous guest who smoked in it (we asked for non smoking).

The room also had a seperate sitting room and a great view of the park - we had doors that opened onto a balcony. The bar area had a lovely christmas tree up and they do have a great drinks list (although its incredibly pricey even for London).

There are nicer places to stay in London and I have stayed in some of them. This isn't the same standard as other Starwood properties.

  • Liked — location
  • Stayed November 2007, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 20 cities Reviews in 20 cities
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed December 1, 2007

I was generally disappointed. While the staff was good and the service above average, the hotel is not worthy of a 4 or 5 star rating. First, the charge was close to $500 US a night so you'd expect at least a quality room. The room was small by even European standards, the carpeting old and worn, no air conditioning (but they can provide a portable one which needs to vent through the open window) and a musty smell in the hallways and stairwells. There is no in room thermostat and when I entered the room it was like a sauna. The maintenance guy had to manually shut off the heat with a pair of pliers. They advertise that there is an in room safe but there was none in the room I had. Other than the closet shelf, there are no drawers to put your non-hanging clothes in. The plumbing for the shower/tub was rusting.....while the staff was very pleasant and helpful and the location was quite good, the hotel rooms need upgrading and attention and it does not present a reasonable value. I've stayed at 2 other places in London and found both to have higher room standards. I would not stay at this place again.

  • Liked — Location
  • Disliked — Room
  • Stayed November 2007, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlow
Senior Contributor
45 reviews 45 reviews
22 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed November 26, 2007

If you are considering booking this hotel and have to pay for it yourself, I would suggest you look elsewhere. There must be better hotels or bed and breakfast at much cheapter rate. We stayed two nights at this hotel using our American Express points. This is an expensive hotel at over £200/night. The furniture are dated. Although
things are clean, everything just looks like it has seen better days.
The bathroom is a strange shape -- long and narrow. There are no plugs
on the bathroom sink...not sure if it was stolen or the staff never bothered to replace it. The bedroom window looks out to the office tower across the narrow lane. The buildings are so close together you feel almost like you can reach out and touch them. What use to be the white sheer behind the curtain is now grey due to wear and lack of cleaning. The closet is fairly small. If you are staying for a long
period it would probably not be enough space to store your luggage and
your clothes as there are no drawers anywhere in the room for clothes.
Maybe due to the age of the building, one morning we got woken up by some noise in the pipes. It sounded like a far off car alarm but it was enough noise to completely wake us up. My partner suggested turning the bathroom taps on and off to loosen whatever is in the pipes. Thank goodness that worked. However, the next morning, it was our neighbours next door. The walls are paper thin and you can hear everything that goes on.

Checking in was a nightmare. For whatever reason, there was a long line up. The only good thing is that it is a short walk from Green Park staton.

  • Liked — Location
  • Disliked — The rooms
  • Stayed November 2007, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stowmarket, United Kingdom
Top Contributor
185 reviews 185 reviews
89 hotel reviews
Reviews in 117 cities Reviews in 117 cities
277 helpful votes 277 helpful votes
2 of 5 stars Reviewed November 18, 2007

This was a one night stop courtesy of my clients.

I wish London hotels in this area stop using 'Park Lane' in their titles - it confused the hell out of me and out of a taxi driver!!

The entrance in Piccadilly is impressive but back to front, for you have to walk through a very dated Palm Court to reach the Reception area which was reminiscent of a small modern bank! Check in was smooth and efficient.

Lifts are few and far between for an hotel of this size and they are slow - really slow!!!

Room 136 - A 6 feet wide bed dominated the room and my wife and I managed the art of sideways shuffling around it to reach the bathroom and the huge walk-in wardrobe, the cavernous ceiling made the room disproportionate as it appeared to be taller than longer or wider. It's not the dirtiest hotel room I've been in (that goes to an 'hotel from hell' in Derbyshire), but it was not the cleanest nor the driest for you didn't really want to walk barefoot in the carpet and there was evidence of dampness in the floor and on the walls.

The bathroom was adequate despite the extremely dated fittings (and these were original, not repro!) the taps didn't close properly and tiling that had seen better days.

View from the room was into a lightwell, but that is common in most capital city hotels.

Breakfast in Bracewells Restaurant of the hotel was grossly overpriced for an English, and for £21.50, you would expect 2nd or even 3rd helpings at that price!

Sadly, these observations are common with many older hotels in many major cities and these 'grand old ladies' are very maintenance intensive and their owners and management can't cope effectively.

  • Liked — Location, location, location
  • Disliked — Ageing infrastructure in dire need of major maintenance investment.
  • Stayed November 2007, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
69 reviews 69 reviews
58 hotel reviews
Reviews in 56 cities Reviews in 56 cities
145 helpful votes 145 helpful votes
4 of 5 stars Reviewed November 18, 2007

This is an older hotel, with classic touches. It could use some updates, but the older features add a quaintness that is unique to the other very modern Starwood properties I'm used to staying in. This
was a trip of pleasure and the location couldn't be better for one who wishes to see London for the first time. Prices are high for Americans (declining value of the USD), however that is the case with any hotel you would stay in. The concierge made two excellent dinner recommendations and room service was prompt. If you get a deal or are on vacation, I highly recommend the hotel.

  • Liked — Location
  • Disliked — Updates
  • Stayed November 2007, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, MN
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 13, 2007

This hotel has great potential, but will need serious updates. Stayed here on a short business trip. The location is very good, right next to Green Park. First the bads. The reception area is in the back of the hotel through the restaurant/bar area. Not good. The elevators are loud and obnoxious. The wood floors under the old carpeting are the loudest, squeakest floors I have ever heard. The rooms are very small and quite dated. The fees for wireless Internet are out of this world. Internet fees should be a free-bee in any expensive hotel. There's no reason to be charging the fees they charge for Internet service. Each floor in this hotel should be completely gutted and redesigned/built from scratch. Yes, it is that old and dated. The reception area and elevators should also be moved to the front of the hotel. Millions should be spent updating this dinosaur and it could then easily be a world-class hotel (without raising the current charges). Now the goods. The beds and pillows are first-rate, very comfortable. The bath-tubs are deep and the water is powerful. The excercise room is nice, but no steam/sauna room, no hot-tub and no swimming pool. While I don't regret staying there, I will be looking else-where on my next visit. I think a much better room can be found for the same amount of money.

  • Stayed October 2007, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Park Lane Sheraton Hotel

Address: Piccadilly, London W1J 7BX, England
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#346 Luxury Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Park Lane Sheraton Hotel 5*
Number of rooms: 305
Official Description (provided by the hotel):
The Sheraton Park Lane Hotel is centrally located near Buckingham Palace and stroll over to the boutiques of Bond Street, Knightsbridge, and London's West End theatres. As evening falls enjoy a conversation over a world famous English afternoon tea at the Palm Court, or share the tastes of Italy at the Citrus Restaurant. From 1st September 2014, The Park Lane Hotel will be undergoing a transformation. We are very excited to be making a major investment in the hotel which will result in completely renovated guest rooms and public areas. During this period, the hotel will remain open and will continue to offer all of its current services. ... more   less 
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Also Known As:
Park Lane Sheraton
Park Lane Hotel London
Sheraton Hotel London
London Sheraton
Sheraton London
The Park Lane Sheraton Hotel London, England

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