Having registered late morning when we came to collect our keys later the reception staff could not initially find our registration document - not very efficient.
The room was a little difficult to locate as the hotel is a bit of a rabbit warren. The room was a good size, bed comfortable. The furnishings were not in the sort of condition you would expect for a hotel that says it is 4 star de luxe and that it has recently been refurbished...what is meant by "recent"? A little tired and the information folder was dog-eared and out of date (e.g. no updated TV channel listings) and the windows were old and did not shut out the noise. Okay, this is a busy part of London and you have to expect it, but frankly we have experienced better windows and noise reduction at Premier Inn's hotels.
In our room there was a cupboard, with a mop, bucket and piles of cardboard boxes. The cupboard remained unlocked throughout our stay. Apart from the fact that you do not expect this in a room, we did not like the thought that at any time a cleaner might try to come in at any time.
There was a safe but it didn't work, displaying a "battery low" message.
The bathroom was pretty good but there were uncapped screwheads visible - may only be a small issue but for the standard of hotel claimed you do not expect to see such things.
Later the door opened and a couple tried to enter our room as they had been booked into it as well! They resolved this with reception but it was disconcerting so be advised to keep the chain on the door when in the room.
When we returned later neither of the 2 keys would work. Reception asked if our keys had been by our mobile phones; they had not and is the technology so poor that a key would be so affected? Not very helpful. It seemed that the key problem was related to us not having been checked in properly (hence others being given our room) although it begs the question of why our keys worked initially.
We did not use other facilities so cannot comment on these but the room service menu was very expensive: £16 for fish and chips and nearly £10 for a jacket potato! The profit margin must be huge.
Overall, this is a hotel where you are paying for the location and a smart reception area; once you get past the "front" it is not so good. 4 star de luxe? No way.
There is an English saying "fur coat and no knickers" which if you are not familiar with means superficial style but no substance and we think it sums up this hotel.
- Official Description (provided by the hotel):
- The central Mayfair location speaks for itself with Piccadilly minutes from the front door, Hyde Park and St James Parks less than 10 minutes away and the Bond Street shops and theatres of the West End within walking distance. Constructed in 1913,The Washington Mayfair's decor has echos of its Art Deco heritage while the upgraded rooms offer new air conditioning, sleek new bathrooms with power showers and well equipped accommodation. Rooms are of a good size, especially for central London and decorated in warm and welcoming earth tones. Free WiFi, fluffy bathrobes, deluxe toiletries, hairdryers, laptop safe, complimentary tea and coffee making facilities are provided as standard. In house valet service or iron & ironing board available on request. 24 Hour Room Service and a relaxed and welcoming Bar Lounge and Restaurant. ... more less
- Reservation Options:
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- Also Known As:
- Washington Mayfair London
- Hotel Washington Mayfair
- Washington Mayfair Hotel London, England