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“Claims it is a 4 star de luxe hotel!” 3 of 5 stars
Review of Washington Mayfair Hotel

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Washington Mayfair Hotel
4.0 of 5 Hotel   |   5-7 Curzon Street | Mayfair, London W1J 5HE, England (Mayfair)   |  
Hotel amenities
Ranked #469 of 1,049 Hotels in London
St. Albans, United Kingdom
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Claims it is a 4 star de luxe hotel!”
3 of 5 stars Reviewed December 8, 2013

Having registered late morning when we came to collect our keys later the reception staff could not initially find our registration document - not very efficient.

The room was a little difficult to locate as the hotel is a bit of a rabbit warren. The room was a good size, bed comfortable. The furnishings were not in the sort of condition you would expect for a hotel that says it is 4 star de luxe and that it has recently been refurbished...what is meant by "recent"? A little tired and the information folder was dog-eared and out of date (e.g. no updated TV channel listings) and the windows were old and did not shut out the noise. Okay, this is a busy part of London and you have to expect it, but frankly we have experienced better windows and noise reduction at Premier Inn's hotels.

In our room there was a cupboard, with a mop, bucket and piles of cardboard boxes. The cupboard remained unlocked throughout our stay. Apart from the fact that you do not expect this in a room, we did not like the thought that at any time a cleaner might try to come in at any time.

There was a safe but it didn't work, displaying a "battery low" message.

The bathroom was pretty good but there were uncapped screwheads visible - may only be a small issue but for the standard of hotel claimed you do not expect to see such things.

Later the door opened and a couple tried to enter our room as they had been booked into it as well! They resolved this with reception but it was disconcerting so be advised to keep the chain on the door when in the room.

When we returned later neither of the 2 keys would work. Reception asked if our keys had been by our mobile phones; they had not and is the technology so poor that a key would be so affected? Not very helpful. It seemed that the key problem was related to us not having been checked in properly (hence others being given our room) although it begs the question of why our keys worked initially.

We did not use other facilities so cannot comment on these but the room service menu was very expensive: £16 for fish and chips and nearly £10 for a jacket potato! The profit margin must be huge.

Overall, this is a hotel where you are paying for the location and a smart reception area; once you get past the "front" it is not so good. 4 star de luxe? No way.

There is an English saying "fur coat and no knickers" which if you are not familiar with means superficial style but no substance and we think it sums up this hotel.

  • Stayed November 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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614 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Spain
Top Contributor
76 reviews 76 reviews
36 hotel reviews
Reviews in 49 cities Reviews in 49 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed November 26, 2013

My room was bigger than expected after reading some of the reviews. Modern decoration and very good bed. Breakfast is OK but the best thing about this place is its location right in the middle of Mayfair. I would certainly recommend it!

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 25, 2013

Need refurbishment, but does the job. Nice sleeping quality. Some things do not work as it should - such as lift. Shower is not functioning as it should. Breakfast ok. Staff - below average service level.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Chelmsford
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 14, 2013

Stayed there with my friend overnight. We had an upgraded twin room which was lovely well decorated very comfortable. We had a lovely time in there relaxing before and after the show.

The reception staff and concierge were fantastic very helpful and sweet. Always smiling. Breakfast was lovely had lots of choice staff very attentive. The hotel was smaller than I thought. well laid out and lovely. I would definately stay here again if I had the chance as close to the tube. was sad to leave

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
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Pune, India
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 7, 2013

This best part about this hotel is its location. It is located on Curzon Street in Mayfair and many places you would want to see in London at just an evening walk away. The Hotel is clean, has friendly staff and a great morning breakfast for the early starter. I really enjoyed my stay in this hotel.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 2, 2013

This is without a doubt one of London's better Hotels. The service is excellent and the location cannot get much better! This hotel always lives up to expectations which is increasingly hard - well done! Rooms are good, beds great. Always on the top of the list in London.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 30, 2013 via mobile

I stayed in this hotel back March for three nights. Upon checking in I found I had been upgraded and was welcomed with fruit and chocolates in my room (much to the jealousy of my co- workers who were also staying in the hotel) The room was very modern, clean. I found the bed to be very comfortable. The staff were friendly and helpful at all times. I would defiantly stay here again.

Stayed March 2013, traveled on business
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Washington Mayfair Hotel

Address: 5-7 Curzon Street | Mayfair, London W1J 5HE, England
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites
Hotel Style:
#290 Luxury Hotel in London
#296 Family Hotel in London
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Washington Mayfair Hotel 4*
Number of rooms: 171
Official Description (provided by the hotel):
The central Mayfair location speaks for itself with Piccadilly minutes from the front door, Hyde Park and St James Parks less than 10 minutes away and the Bond Street shops and theatres of the West End within walking distance. Constructed in 1913,The Washington Mayfair's decor has echos of its Art Deco heritage while the upgraded rooms offer new air conditioning, sleek new bathrooms with power showers and well equipped accommodation. Rooms are of a good size, especially for central London and decorated in warm and welcoming earth tones. Free WiFi, fluffy bathrobes, deluxe toiletries, hairdryers, laptop safe, complimentary tea and coffee making facilities are provided as standard. In house valet service or iron & ironing board available on request. 24 Hour Room Service and a relaxed and welcoming Bar Lounge and Restaurant. ... more   less 
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Also Known As:
Washington Mayfair London
Hotel Washington Mayfair
Washington Mayfair Hotel London, England

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