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“The Chestershire Mayfair Hotel is a jewel” 4 of 5 stars
Review of The Chesterfield Mayfair

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The Chesterfield Mayfair
4.0 of 5 Hotel   |   35 Charles Street | Mayfair, London W1J 5EB, England (Mayfair)   |  
Hotel website
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Hotel amenities
Special Offer
4 nights for 3
Ranked #13 of 1,049 Hotels in London
Certificate of Excellence 2014
Austin, Texas
1 review
“The Chestershire Mayfair Hotel is a jewel”
4 of 5 stars Reviewed yesterday NEW

Outstanding staff, warm, friendly, helpful. Whenever I am in London I will stay at this hotel. Cozy bar. Great location, could walk to most of the places I wanted to visit, including the theater. Good food. Hotel is kept in pristine condition. The rooms are a little small, that is why I gave four stars instead of five.

  • Stayed April 2015, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,056 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
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Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed 2 days ago NEW

If you want to spoil yourself in London but without breaking the budget then this is the hotel to choose. The environment, location, decor and most importantly, the staff, made our stay memorable. Nothing was to much trouble. The rooms are not large but very clean. The breakfast was excellent. If we come back to London then we will come back to this hotel.

  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackboys, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I am due to go back to visit this stunning Hotel in a few days, but just wanted to write this review to remind myself of just how beautiful my stay was back in January. I stayed for 2 nights as I was on a course for 2 days.

As The Chesterfield is situated in Central London, I arrived very late after work and one of the porters was kind enough to inform me that they would be able to sort out parking my car (in the NCP car park ) for me in the morning, which meant I got an extra hour's lie in.

The room I was in, was stunning and luxurious, the staff are incredibly polite and couldn't do enough for me and the group I was with. To be honest, its been many months, since I slept in such a beautifully comfortable bed and I had the best nights sleep ever.

I am so looking forward to going back at the end of this week to luxuriate in the beautiful bath and the beautiful bed.

Thank you all at the Chesterfield Mayfair, can't wait to see you all very soon. <3

Room Tip: Sort out cost effective parking if you are driving into Central London as it is quite Steep.
See more room tips
  • Stayed January 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver R, General Manager at The Chesterfield Mayfair, responded to this review, 2 days ago
Dear Guest,

Thank you for taking the time to complete this fantastic review of your recent stay at The Chesterfield Mayfair Hotel.

It gives me great pleasure to know that your stay with us in January has left a lasting impression with you and that you will be returning to the hotel again in the next few days. I am delighted to learn that you found the staff to be helpful and friendly and that my porter was able to assist you with your car parking. My Executive Housekeeper will be thrilled to know that you found your room to be beautiful and that you had a great night’s rest in our comfortable beds.

We look forward to welcoming you back to The Chesterfield Mayfair Hotel very soon.

Kind regards,

Oliver

Oliver Raggett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

-3 nights
-Business trip with my grandfather
-Classic king/twin room
-First time at the Chesterfield Mayfair

Positive points:
Friendly and attentive service
Excellent location
Excellent breakfast
Fine food and drinks

Negative points:
Small rooms
Small bathrooms with unpractical shower systems
Horrible views (see pictures)
Room service (example: a plate of pasta served with small pots of ketchup and mayonnaise(!?!), without Parmesan, without bread, without water...for a 4-star hotel in Mayfair (!?!?). Breakfast in our room at 5:45am was poor: 2 mini croissants, 3 toasts, with jam and....ketchup and mayonnaise).

Conclusion:
We're usually deceived by four-star hotels in London. However, I would like to give this hotel another chance.
My grandfather will stay at the Sofitel next time.






Stayed April 2015, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver R, General Manager at The Chesterfield Mayfair, responded to this review, 2 days ago
Dear Guest,

Thank you for taking the time to write a review of your recent experience at The Chesterfield Mayfair Hotel.

I am pleased to hear that you found the staff to be friendly throughout your stay, as our service is something we take great pride in. My Food and Beverage Manager will be delighted to hear that you found the breakfast to be excellent and that you appreciated the variety of the food and drinks available as well.

I was disappointed to hear that on this occasion we did not meet all of your expectations. The Chesterfield Mayfair is a historic building from the 18th century and we have a variety of room categories. I would recommend that in future you speak directly to our reservations team who can give you the best advice which room will suit your requirements.

I hope we will have the opportunity of restoring your faith in The Chesterfield Mayfair Hotel.

Kind regards,

Oliver

Oliver Raggett
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Nothing really special about this hotel. Most of the taxis drivers don't know about this hotel and you need to show them the address. Service was okay. Room was quite small. We had the junior suite and still no sofa, just two small and uncomfortable chairs. Bathroom, on the other hand, was quite good. Did not have room service because room was too small.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver R, General Manager at The Chesterfield Mayfair, responded to this review, 2 days ago
Dear Guest,

Thank you for taking the time to give us your feedback about your recent stay with us; we truly value the opinions of our guests.

Whilst I am pleased to learn that you found our staff to be hospitable and the bathroom to be excellent, I am disappointed to read that the room was not the best size for you. As a boutique hotel we have a variety of room categories and would recommend that in future you speak directly to our reservations team who can give you the best advice which room will suit your requirements.

I am grateful that you have posted a review of your experience as we always appreciate the opportunity of maintaining and improving our services.

Kind regards,

Oliver

Oliver Raggett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reno, Nevada
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Chesterfield Mayfair has impeccable service, good breakfasts, fantastic location. The standard room was very small. We had a reservation that included an upgrade if possible but it turned out that they did not upgrade us.

  • Stayed April 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver R, General Manager at The Chesterfield Mayfair, responded to this review, 6 days ago
Dear Guest,

Thank you for recommending The Chesterfield Mayfair Hotel to fellow TripAdvisor users.

I am pleased to learn that our location was convenient for your London stay and that breakfast in Butlers Restaurant was indeed a great way to begin your day. I am sorry to learn that the room size did not live up to your expectations, as a listed building we have rooms that vary in decor and in size and it is always best to speak directly to the hotel to arrange the most suitable room for your stay.

We love to offer our guests upgrades when availability allows us and unfortunately as your reservation included an upgrade subject to availability, we were not able to honour it on this occasion. Thank you for your kind words regarding the impeccable service that you experienced during your stay, I will be sure to pass on your thanks to all of my team here.

Thank you for contacting us about your experience and I look forward to welcoming you back to The Chesterfield Mayfair Hotel in the future.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston-upon-Hull, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

We have visited the Chesterfield many times now and just returned from another superb stay. The hotel is in the best possible location rooms great service excellent we would never stay anywhere else in central London

  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver R, General Manager at The Chesterfield Mayfair, responded to this review, 6 days ago
Dear Guest,

Thank you for your fantastic review of The Chesterfield Mayfair Hotel.

I am delighted to learn that you continue to return to The Chesterfield Mayfair Hotel and that you love our central Mayfair location. Thank you for your kind words regarding the excellent service that you experienced, I will be sure to share your review with all of my team here.

We are always ready to welcome you at The Chesterfield Mayfair Hotel.

Kind regards,

Oliver

Oliver Raggett
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chesterfield Mayfair

Address: 35 Charles Street | Mayfair, London W1J 5EB, England
Phone Number:
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in London
#8 Family Hotel in London
#12 Luxury Hotel in London
#49 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Chesterfield Mayfair 4*
Number of rooms: 107
Official Description (provided by the hotel):
Awarded "Best in Class" 2010 in the AA Inspectors’ Choice Awards, The Chesterfield Mayfair continues to be celebrated for its style, comfort, and exalted levels of personal service and is Mayfair’s only hotel to receive this prestigious award in 2010. Discreetly tucked away near Berkeley Square and a mere stone's throw from Green Park Tube station, the quiet, calm and efficient service blended with supreme comfort characterize this deluxe four-star hotel. ... more   less 
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Also Known As:
The Chesterfield Mayfair Hotel London
Chesterfield Mayfair Hotel
Chesterfield Mayfair London
The Chesterfield Mayfair London, England

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