My mother returns year after year from South Africa to the Chesterfield. The Chesterfield never disappoints. This year she received a hand written letter from the Manager thanking her for her continuous valued custom together with a bowl of fruit. The concierge greeted her when she arrived - having recognised her from previous years - and knew her name! She said she felt so valued by this hotel and her head had grown the size of the Chesterfield itself! This is old world charm, where every visitor is treated as royalty. Well done!