A group of coworkers (along with several spouses/partners) were in London for a few days for a work event. Our corporate events folks wound up booking us in the Novotel London West which turned out to be an absolute dump (see my one-star review there, spoiler: don't ever stay there!) so we were seeking different accommodations. While out exploring the city we happened across The Chesterfield Mayfair. My partner and mom and I stopped in to inquire about rates and availability. No sooner were the words out of my mouth than a charming young gentleman was called to show us the various rooms that were available. Up and down the hotel we did go popping into the different categories of rooms. I've never seen anything like that, it was great! Saying thank you, the front office manager (Sarah Walsh) gave me her card and invited us to call if we chose to stay there. After talking with my coworkers we decided to go for it so I called back to book the rooms. A little bit of back and forth over phone and email and we were all set. The staff at the Chesterfield could not have been more accommodating or helpful. They offered us a discounted rate since we were booking a block of rooms, and they definitely had a very personal touch on the whole transaction.
The location of the hotel is great. It's a few minute walk to the Green Park tube station and taxis are plentiful in the area. Most of us walked everywhere very easily (although we all do a lot of walking when we visit cities). The rooms are on the small side, but each is uniquely decorated and generally very charming. There was a moment that I thought about giving this review a 4-star rating, only because some of the trimmings and decorations in the rooms are showing some age, but based on the service and location I went with 5-star since that outweighs any nominal negative in the rooms. Breakfast was included in our rate, and it was good but not particularly memorable. The one memorable thing about it was that you could either have it downstairs in the restaurant or they would bring it to your room for no additional charge. Most of us chose to eat in our rooms which was nice, although on at least one of the days our order was a little mixed up or missed a couple items. We're not big breakfast people so it really wasn't a big deal and we didn't even say anything to the hotel (I have zero doubt that they would have corrected things quickly).
All in all it was a saving grace from the hell that was the Novotel, and a wonderful few days spent in central london (or at least a centrally located place with regard to attractions we were interested in).
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your fantastic review of The Chesterfield Mayfair Hotel.
It gives me great pleasure to know that you were warmly welcomed to the hotel by my staff and that you were so impressed with the hotel on the show around that you decided to stay with us. Booking directly with the hotel ensures that my friendly reservation agents can look after you and I am delighted that you appreciated their personalised service.
The Chesterfield is ideally located in the heart of Mayfair with all of the major London sites within walking distance of the hotel. Whilst I am glad that you took advantage of being able to order breakfast from the comfort of your own room, I am sorry that there was a mix up with your breakfast; I will speak with my room service supervisor to ensure that this does not reoccur.
Thank you for highlighting the wonderful service you experienced by my caring and professional staff, I will be sure to pass on your kind words with all of my team here.
We are always ready to welcome you back to The Chesterfield Mayfair Hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.