I have never felt a sincere concern or caring for a guest at any hotel as I have experienced in the Chesterfield. Due to unforeseen circumstances I had to find a hotel and though fully booked, they made room for me and did not take advantage of my situation by increasing the daily rate.
The daily cookie refills, fresh milk for tea or coffee, bottled water refills, and internet are all complimentary which makes it much easier to know the total cost of your stay - NO hidden extras. If you get the breakfast rate, the choice of hot breakfast is extensive, and delicious. The juices exceptional, they even serve fresh squeezed beetroot juice !
The hotel is sincerely pet friendly. My cat had to join me for my stay and waiting for her was a litter box, litter, food bowl AND a scratching post ! The housekeeping team was so gracious that they came to introduce themselves to her to make sure she would not be frightened during her stay.
I have never been in a hotel where ANY request is addressed immediately no matter what the request is. There is no waiting or having to call back. The concierge team provides great information and is full of ideas of places to go and things to do.
Overall the service at the hotel was exceptional, much more so than any other five star hotel in Europe, let alone London.
I will recommend this hotel to all of my friends and colleagues and will make sure my corporate travel agency is aware of the exceptional service as this secret is worth spreading.