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“Highly Recommended” 5 of 5 stars
Review of The Chesterfield Mayfair

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The Chesterfield Mayfair
4.0 of 5 Hotel   |   35 Charles Street | Mayfair, London W1J 5EB, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Hotel amenities
Special Offer
4 nights for 3
Ranked #11 of 1,066 Hotels in London
Kidderminster, United Kingdom
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Highly Recommended”
5 of 5 stars Reviewed March 26, 2013

Everything about this hotel is a first class experience. The environment is elegant and beautiful. The rooms are comfortable and delightfully decorated and the staff are discreetly attentive. We stayed at the hotel during a recent weekend shopping trip. It was also a belated birthday celebration. On arrival I found a birthday card signed by the staff in my room and returning later in the evening I discovered a lovely little cake with Happy Birthday piped in chocolate on the plate. This was a lovely thought and very much appreciated. The Chesterfield will now be our regular choice for London stays. I cannot fault any aspect of this hotel or recommend it too highly !

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver R, General Manager at The Chesterfield Mayfair, responded to this review, April 4, 2013
Dear Guest,

Thank you for taking the time to write a review of your stay at The Chesterfield Mayfair Hotel.

It was a delight to read how much you enjoyed your stay with us and I am honoured by your description of the hotel and the service you received. I am glad that we were able to help mark your birthday celebrations as our team always enjoy anticipating the reaction that the card will get when it is delivered.

Thank you for choosing The Chesterfield Mayfair as your choice of hotel when you are in London, I look forward to welcoming you again.

Kind regards,

Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,891 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (213)
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Armonk, New York
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 22, 2013

I have stayed in many many hotels in London - which has no lack of fabulous hotels. This particular property however, is my favorite for a number of reasons. If you prefer smaller, more charming hotels with elegant character along with fabulous but discreet service - this is the place. In my view, this is old world hospitality with modern taste. If yo snapped your fingers and went back 100 years - but had an entirely up to date hotel, this would be the place. No hyperactivity, no loud thumping music, no glitz, just pure understated elegance in a truly calming environment. Finally, you will not find a better location in Mayfair in my view.

Room Tip: Rooms are a buit smaller - so if you need space, step-up to the Jr. Beware - No Gym! They provide pa...
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver R, General Manager at The Chesterfield Mayfair, responded to this review, April 4, 2013
Dear Guest,

Thank you for the great review of your time at The Chesterfield Mayfair Hotel.

I am delighted that you enjoyed the experience of our boutique hotel and thank you for the lovely description of what we offer. I am very proud of the high standards of service we offer to all our guests and how we represent and reflect the heritage of the Mayfair area.

Fellow Tripadvisor users will definitely benefit from your room tips, thank you for adding them; as a smaller hotel we do not have the space for fitness equipment but, as you say, we are happy to provide passes to a local gym or provide jogging maps of the local parks for those who like fresh air.

I will be sure to pass on your kind comments to all our team and I look forward to welcoming you back to The Chesterfield Mayfair in the future.

Kind regards,

Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham
Senior Contributor
38 reviews 38 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 20, 2013

Three of us had Afternoon Tea here and enjoyed every minute. The food was excellent, the surroundings were beautiful and the staff could not have been better. They were so friendly and accommodating and made us feel so welcome. I was a bit worried that we weren't suitably dressed for such a beautiful hotel but we didn't feel out of place at all.
We didn't finish all the cakes and were about to leave when a waiter stopped us and said 'Haven't you forgotten something?'
He took the cakes away and came back with them in a lovely box with a red carnation on it. A lovely touch.
I wouldn't hesitate to go back here for afternoon tea. I would also love to stay in the hotel one day. It looked lovely.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver R, General Manager at The Chesterfield Mayfair, responded to this review, April 2, 2013
Dear Guest,

Thank you for the great review of your time at The Chesterfield Mayfair Hotel.

It will give me great pleasure to pass on your kind comments to all our team, especially our Executive Chef and the restaurant staff who welcomed you and made you feel so comfortable. The offer of being able to take away a few of the pastries is something which many of our guests appreciate as there are so many tempting treats to try there sometimes isn’t enough time to indulge in them all.

I do hope to welcome you as a guest at The Chesterfield Mayfair Hotel in the future.

Kind regards,

Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
somerset
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2013

This is a fantastic place to stay. Highly professional and courteous staff, excellent standards and a brilliant location for visiting central London and in our case, a theatre weekend break. Our room was spotless as was the rest of the hotel. The hotel is a joy to stay at - would highly recommend.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver R, General Manager at The Chesterfield Mayfair, responded to this review, April 1, 2013
Dear Guest,

Thank you for taking the time to write a splendid review of your time at The Chesterfield Mayfair Hotel.

I am delighted to hear that your London break to visit the theatre was so enjoyable and am pleased that the comfort of the room and the high level of service you experienced helped add to the occasion.

Thank you for recommending The Chesterfield Mayfair to fellow Tripadvisor users, I look forward to welcoming you back in the future.

Kind regards,

Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
HNL
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 19, 2013

Great!!! Hotel, rooms, staff, location, amenities,. See above. Close to Berk Square, Hard Rock, Green Park tube, Many embassies. Shepherds Tavern, Shepards Market. Close to supermarket (Berkeley Square to Green Park tube).

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver R, General Manager at The Chesterfield Mayfair, responded to this review, April 1, 2013
Dear Guest,

Thank you for your brilliant review of your time at The Chesterfield Mayfair Hotel.

I am delighted that you were able to experience and enjoy all that our great location in the heart of Mayfair offers. We take great pride in our hotel and the level of service we offer to all our guests and it gives me great pleasure to share positive reviews such as this with my team.

I look forward to welcoming you back to The Chesterfield Mayfair Hotel in the future.

Kind regards,

Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Enfield, England, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 19, 2013

Wow, how could I possibly sum up everything about this amazing hotel in 200 characters, suffice to say if I could afford to I'd go every weekend! Amazing staff, fabulous ambience and an eye for detail that compares to nothing I've experienced in a London hotel!

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver R, General Manager at The Chesterfield Mayfair, responded to this review, April 1, 2013
Dear Guest,

Thank you for your review of The Chesterfield Mayfair Hotel.

I am delighted that we were able to provide you with a comfortable place to stay in the heart of London and offer a level of care that makes you want to come back for more. Thank you for your kind words about my team, we are proud to provide exemplary service to all our guests.

I look forward to welcoming you back to The Chesterfield Mayfair Hotel.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellesley, MA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 18, 2013

I just stayed at the Chesterfield Mayfair for the second time, and I thoroughly enjoyed it. The hotel is in a great location and is run beautifully. The rooms are on the small side, but are very nicely decorated and appointed. My daughter and I were on the 2nd floor, so I was a bit concerned about street noise, but it was very quiet. One reason I highly recommend this hotel is the quality of the service. Everyone is incredibly friendly and helpful, and they go out of their way to make you feel welcome and taken care of. We arrived on the UK's Mother's Day, and the tea room was fully booked, but the maitre d' made sure to find us a table. The concierges are outstanding. They made reservations for us for tea and dinner, as well as offering good advice about plays and musicals. They work with a booking agent, so we were able to get "best available" tickets that they printed out on the spot! Very helpful. Highly recommend.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver R, General Manager at The Chesterfield Mayfair, responded to this review, April 1, 2013
Dear Guest,

Thank you for taking the time to write a great review of your stay at The Chesterfield Mayfair Hotel.

I am delighted to hear that you were made to feel so welcome by our team and appreciated all the small details that make a stay here feel so special. It gives me great pleasure to know that you were given excellent service by our team both in finding a table for you at afternoon tea as well as all the work of the concierge desk in recommending theatre shows and restaurants to you. I will be sure to pass on your words of thanks to them all.

Thank you for recommending us to fellow Tripadvisor users, I hope to welcome you back to The Chesterfield Mayfair in the future.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chesterfield Mayfair

Address: 35 Charles Street | Mayfair, London W1J 5EB, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in London
#8 Romantic Hotel in London
#11 Luxury Hotel in London
#53 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Chesterfield Mayfair 4*
Number of rooms: 107
Official Description (provided by the hotel):
Awarded "Best in Class" 2010 in the AA Inspectors’ Choice Awards, The Chesterfield Mayfair continues to be celebrated for its style, comfort, and exalted levels of personal service and is Mayfair’s only hotel to receive this prestigious award in 2010. Discreetly tucked away near Berkeley Square and a mere stone's throw from Green Park Tube station, the quiet, calm and efficient service blended with supreme comfort characterize this deluxe four-star hotel. ... more   less 
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Also Known As:
The Chesterfield Mayfair Hotel London
Chesterfield Mayfair Hotel
Chesterfield Mayfair London
The Chesterfield Mayfair London, England

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