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The Chesterfield Mayfair: Traveler Reviews

4.0 of 5
35 Charles Street | Mayfair, London W1J 5EB, England (Mayfair / St James's / Piccadilly / Green Park )
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The Chesterfield Mayfair
Ranked #5 of 1,081 hotels in London
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1,322 reviews from our community

Traveler rating
    1,057
    198
    35
    19
    13
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Families
183
 
Couples
573
 
Solo
82
 
Business
174
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Woolacombe
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Second time just as good”
5 of 5 stars Reviewed December 30, 2012

My daughter and I stayed here last year while visiting London for a theatre trip. It was so good that we went back with all the family, including our three year old Grandson, to see the Lion King and the Snowman just before Christmas this year.
We weren't disappointed, from the excellent Concierge service on arrival and departure to the lovely friendly Reception and Restaurant staff, even my old fella couldn't fault it!
The rooms are spotlessly clean and beautifully decorated, the Restaurant has Leopard print curtain backing and carpet (an instant attraction for me!) and all food experienced was excellent. At the time of our stay breakfast was included in the price, my only sorrow was that I didn't have time to have one of the hotel's superb afternoon teas.
Our Grandson received a wrapped present mysteriously left in the room from Father Christmas, with his name on it. What a lovely touch!
This is without doubt an excellent hotel in an extremely convenient location - a short walk to the tube, bus and Hyde Park, where we were able to walk to the Winter Wonderland and Markets.
It is also very easy to get to theatre land from here, or in the other direction Harrods etc.
We will be back - can't wait!

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oraggett, General Manager at The Chesterfield Mayfair, responded to this review
January 15, 2013
Dear Guest,

Thank you for taking the time to write a brilliant review from your recent stay with us.

I am thrilled that your experience at The Chesterfield Mayfair Hotel was charming and friendly from the moment you arrived and I am glad that Father Christmas was able to deliver a gift to your Grandson; Christmas is a time of surprises!

Our Executive Housekeeper will appreciate the lovely remarks you make on the details in your room and our Food and Beverage team will be glad to hear that you had an excellent experience dining with us. I do hope that you will be able to sample afternoon tea on your next visit and can highly recommend the chocolate lover’s tea. It is always good to receive such positive feedback from our guests and I will be sure to pass your lovely comments on to all our staff members.

Thank you for your great description of our surrounding areas and highlighting what a brilliant location we have, I am sure your fellow travellers will appreciate your feedback.

I look forward to welcoming you back again to The Chesterfield Mayfair in the near future.

Kind regards,

Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Afternoon Tea at Butlers”
5 of 5 stars Reviewed December 30, 2012

We spent the afternoon having a traditional tea,which was a treat for my wife's birthday.We were not disappointed .First of all a nice glass of chilled Champagne followed a good selection of finger sandwiches,pastries and scones,A good selection of teas available,with top ups and tea and sandwiches replenished if required.Loris and his team were polite,courteous and always on hand if required.Finally the whole tea was rounded off with Loris and his team presenting my wife with a small pastry with a lighted candle,a small posy of flowers and singing Happy birthday,A truly memorable occasion,made all the better by attentive staff,We are pleased that we chose the Chesterfield and will definitely return.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 4
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oraggett, General Manager at The Chesterfield Mayfair, responded to this review
January 15, 2013
Dear Guest,

Thank you for writing such a lovely review from your experience at The Chesterfield Mayfair Hotel for afternoon tea.

I am delighted to hear that your afternoon exceeded your expectations and we were able to ensure your wife’s birthday was celebrated in style. We take great pride in our afternoon tea with its amazing choice of 16 different blends and sumptuous pastries and cakes created by our Executive Chef.

It is always good to receive such positive feedback from our guests and I will be sure to pass your lovely comments on to all our staff members, especially Loris and the team at Butlers restaurant.

I look forward to welcoming you back again in the near future.

Kind regards,

Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Droitwich, England, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“A lovely Christmas”
5 of 5 stars Reviewed December 27, 2012

We stayed for Christmas Eve and Christmas Day and returned on Boxing Day, we were looked after and made to feel very welcome, the food was amazing and High Tea was lovely. We had a lovely time and a beautiful London location, really glad we stayed and loved every minute of it, thanks for making it a lovely Christmas!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oraggett, General Manager at The Chesterfield Mayfair, responded to this review
January 15, 2013
Dear Guest,

Thank you for writing such a lovely review from your stay with us over the Christmas holiday.

We pride ourselves on our great team and friendly service. Our Executive Chef will be delighted to hear your kind remarks on the quality and selection of food at Butlers restaurant. Christmas is such a special occasion, I am glad you enjoyed every minute of your stay. It is always good to receive such positive feedback from our guests and I will be sure to pass your lovely comments on to all our staff members.

I look forward to welcoming you back again in the near future.

Kind regards,

Oliver
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knutsford, United Kingdom
Top Contributor
53 reviews 53 reviews
41 hotel reviews
Reviews in 41 cities Reviews in 41 cities
41 helpful votes 41 helpful votes
“Lovely traditional style hotel with contemporary feel in ideal central location”
5 of 5 stars Reviewed December 26, 2012 via mobile

We chose this for location - easy walking distance to shopping streets (Regent St/Bond St/Piccadilly) and good choice of restaurants etc. On arrival, we were warmly welcomed by the friendly staff and shown to our room which, although not huge, was beautifully decorated and comfortable. In fact, it soon became clear that the hotel mantra is to make guests as comfortable as possible and coffee/tea making facilities, bathrobes/slippers etc all provided plus various internet facilities in-room and (hurrah) free Wi Fi. Even an ironing board and iron were placed in the wardrobe. A lot of thought had gone into every detail which all made for a relaxing stay. My only gripe with the room was a hum from extractor fans outside and from the aircon - both were 'just enough' white noise to be OK.

There is a comfortable bar with a club like feel to it and a pianist in the early evening. We didn't try the restaurant as we had a function to attend but breakfast the next day provided everything from Eggs Benedict, pancakes and other dishes to suit all tastes - more importantly the service was attentive and quick, a rarity in major UK city hotels I've found.

All in all, what had been booked as a quick stopover turned out to be a very relaxing and enjoyable trip. Credit is due to the staff, all of whom were efficient, friendly and helpful.

I will definitely be returning and give full marks to this hotel in its class.

  • Stayed December 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
oraggett, General Manager at The Chesterfield Mayfair, responded to this review
January 15, 2013
Dear Guest,

Thank you for taking the time to write your brilliant review from your recent stay with us.

I am thrilled to read that your stay was a wonderful experience and I am pleased that our high level of service created such a favourable impression and made for a relaxing stay for you. We take great pride in providing our visitors with exceptional service and understand that every detail is important even for guests planning a short stopover.

It is always good to receive such positive feedback from our guests and I will be sure to pass your lovely comments on to all our staff members, I look forward to welcoming you back to The Chesterfield Mayfair Hotel again for your next stay with us.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Moscow, Russia
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Classic London hotel”
4 of 5 stars Reviewed December 19, 2012

Keeping in mind that one should never expect large rooms in an old London hotel, the Chesterfield is excellently located, comfortable, characterful, and has helpful, efficient staff. Very handy for the art galleries around Green Park, the boutiques of Bond Street, and within walking distance of several London tourist draws and theatreland.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
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oraggett, General Manager at The Chesterfield Mayfair, responded to this review
December 24, 2012
Dear Guest,

Thank you for writing such a brilliant review following your stay at The Chesterfield Mayfair Hotel.

I am delighted that you appreciated the central location of the hotel, I am sure other travellers will benefit from your descriptions of the amenities on our doorstep. We pride ourselves on our great team and friendly service. It is always good to receive such positive feedback from our guests and I will be sure to pass your lovely comments on to all our staff members.

I look forward to welcoming you back again in the near future.

Kind regards,

Oliver
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Chesterfield Mayfair

Also Known As:
The Chesterfield Mayfair Hotel London
The Chesterfield Mayfair Hotel
Chesterfield Mayfair Hotel
Chesterfield Mayfair London
Chesterfield Mayfair
The Chesterfield Mayfair London, England
Address: 35 Charles Street | Mayfair, London W1J 5EB, England
Phone Number:
Region: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar/Lounge Business Center Free High-Speed Internet Pets Allowed Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#5 Luxury Hotels in London
#6 Family Hotels in London
#8 Business Hotels in London
#13 Romantic Hotels in London
Price Range: $$$$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Awarded "Best in Class" 2010 in the AA Inspectors’ Choice Awards, The Chesterfield Mayfair continues to be celebrated for its style, comfort, and exalted levels of personal service and is Mayfair’s only hotel to receive this prestigious award in 2010. Discreetly tucked away near Berkeley Square and a mere stone's throw from Green Park Tube station, the quiet, calm and efficient service blended with supreme comfort characterize this deluxe four-star hotel. ... more   less 
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