I have nothing negative to say regarding the hotel location, cleanliness, comfort.. I have however been disappointed with the management team. Upon check-in at 1:30pm the reception desk showed me two reservations under my name, I mentioned that one of them needs to be cancelled as there must have been a mix up (I had a free cancellation policy till 4pm). Reception desk assured me this wasn't a problem and I only need to contact the website which I booked through. I did that, but by the time the website responded Radisson had charged me for a no-show Despite having informed them to cancel it! The website said Radisson should cancel atleast 50% although it should be 100% refund since the reception desk was aware of the issue. Besides that, I emailed the reservation team and reservation manager Tina, but I Never got a response from her and when I ask to see them through reception the reservation team/manager refuse to even meet me! The duty manager was also not helpful at all, she Agreed that it was a mistake on part of the reception desk BUT said I should still pay as no-show!
This is the most appalling management I have ever met with in any hotel and I travel alot. The issue could have been resolved easily but there was no communication at all between reception desk and duty manager nor reservation team. Reservation team weren't even aware that I was checked in the hotel!!!!
NEVER again will I return to a hotel that tells a guest "yes the receptionist made a mistake and we will speak to her about it but I'm afraid you still have to pay"
- Official Description (provided by the hotel):
- Attractive Modern Hotel situated on Portman Square, convenient to Oxford Street shopping & Hyde Park. ... more less
- Reservation Options:
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- Also Known As:
- Radisson Blu Portman Hotel, London Hotel London
- Radisson London
- London Radisson
- Radisson Blu Portman Hotel, London England