First of all, the hotel is very well located, a few minutes stroll to Oxford Street. The room I, eventually, checked in to is clean and spacious.
Unfortunately, despite pleasant front desk staff, my check in was delayed. I arrived, with a reservation, at around 1.20pm and was informed the room was not ready. It would be ready in an hour. At 3.50, having had to sit in the rather dreary lobby for almost 2 and a half hours, I was handed my key card. Disappointing and frustrating.
The breakfast buffet is very good.
In summary, a workmanlike business hotel, that meets expectations on room quality in a central location. Shame about the problem with housekeeping and the release of a room for a guest checking in. I was informed that check in time was 3pm, which seems unduly late, and even so I was not able to check in until 50 minutes after that.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We appreciate you for taking the time to write the review.
I am pleased to see that you have been happy with our location which indeed couldn’t be any better. The location is also very convenient whether you are coming to the area for business or leisure and the Oxford Street is just around the corner. I regret to hear about the delay upon the check it and allow me to sincerely apologize on behalf of the team for the inconvenience caused. Rest assured this will certainly be highlighted to the Executive Housekeeper and her team to ensure that the rooms would be ready by the anticipated check in time of 3 pm. We do hope to that this incident would not deter you from staying with us again and that we would have the pleasure of hosting you again in the future. May I kindly ask you to contact me directly should you wish to discuss the recent experience further as I would be happy to assist.
We hope to welcome you back soon again and upon you next visit exceed you expectations.
Guest Relations Manager
+44 (0) 207 208 6000
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.