We stayed in a double room on Friday/Saturday. The lowest rate we could find on the web was £90 per night for the room which included full English breakfast. We were warned that the hotel is undergoing refurbishment but we didn't encounter any problems during our stay on the second floor. The Hotel is very clean and the staff friendly and helpful. Its ideally located with a railway and tube station just across the road and the Riverside, Hays Galleria, London Dungeon, Southwark Cathederal, Tower Bridge etc a very short walk away. If you happen to be there on a Saturday try the food market next to Soutwark Cathederal for something unusual (We enjoyed the Rock Salt and Chilli fudges). A word of warning - the room we stayed in (224)is very small, the door to the bathroom is literally next to the bed. We assumed this was the standard size but as we were leaving we could see inside some of the other rooms which were much bigger, so we were either unlucky or room 224 is reserved for cheap internet deals! This is the only thing that prevented us from rating the Hotel as excellent.

We stayed at this hotel for 2 Saturday nights at the start and end of a Eurostar trip to France. The location is very convenient for Waterloo (2 tube stops, 10 minutes). I loved the hotel decor, which is modern and clean. There was excellent choice of food for vegetarians and a cheap supplement for an English breakfast. We found the staff to be polite and helpful. It's a nice size hotel, small enough to be personal, not like an airport. On the second Saturday we had a free upgrade to a larger room as the size of the original room was not what I expected and I had mentioned this in the feedback form. I also had a nice letter when I got home, thanking me for my comments. The manager had certainly acted on them very promptly. The area is quirky and different, with easy walking access to the Thames and Hays Wharf etc - great views from local cafes. It has lots of character. Room service food was delicious (spinach soup and hot bread AAAAA! for a weight conscious veggie, salad made to my specification, stylish version of fish and chips for husband). Lovely robes, huge bed, lots of magazines, great telly, tea making facilities.

This is clearly a four star hotel. We received a slight upgrade, to a larger than average queen-sized bed room. The room was delightful. The bed was very comfortable with a variety of pillows. The room had a living room nook with a sleep sofa (that we used and selpt well on), a nice large coffee table, a sitting chair, a plasma screen TV on a swivel arm so it could be viewed from anywhere in the room, and a well-stocked mini-fridge. The room also had a large walk-in closet and two lamps on swivel arms so their bright light could be focused right where you needed it (e.g. one person could be reading at night without disturbing someone else that was sleeping). The decor was modern and stylish while still being very practical. The service was very courteous, helpful, and well informed. The location is excellent, across the street from the underground and two blocks from one of the Thames River boat piers. There are plenty of restaurants and shops in the area, and the Hays Galleria is only two blocks away. I did not try the hotel restaurants as they looked too refined for our noisy three year old, but the menus were enticing and reasonably priced for the quality of dishes. For the price, I think this has to be one of the best hotel choices in London.

Poor service. Clean. Good Location. WE COULD NOT sleep FROM THE NOISE.