It was Boxing Day. We'd had a wonderful Christmas at the Montague, as usual, and were just leaving.
Then a woman who was just leaving herself suddenly felt unwell (she was 'great with child' so to speak). Immediately, the concierge said, "I'll take you to Accident and Emergency (or ER for American readers) in my car." So he went and got his car, and off they went.

I never knew what happened after that, but I imagine he stayed there with her, or at least until her friends and family arrived.

Some hotels might have called for a cab for her, or even an ambulance, perhaps, but not the Montague though. They looked after her themselves. Not because they're imbued with some kind of 'service culture', but because that's what they do. They treat people as people, and are people themselves.

It feels in retrospect like a new twist on a story I seem to remember reading somewhere, about 'no room at the inn'. Here, there is always room, so to speak. That's why we go.

Merry Christmas, then, and a Happy New Year.

The hotel was fantastic !! Warm and friendly , the rooms were inviting , up to date and spacious . The staff was friendly , professional and lovely to deal with . My daughter needed gluten free and they could not be more helpful and acommadating ! Highly , highly recommend this hotel for all! Stayed with my two teens and they loved the hotel and the staff !

I have been at the Montague in several occasions, with guests and on my own and I never cease to be surprised by the level of genuine politeness, friendliness and professionalism of the staff at the Montague, in any occasion, whether for dinner or afternoon tea.

The staff takes care of you as if you were not just a customer, but the owner of the hotel! They are attentive to the point of anticipating wishes but without being intrusive.

I have taken some friends recently there for tea and the service was impeccable and generous. We had an entire room close to the conservatory, with a beautiful view on the private garden. The lady who attended us was delightfully polite. We were left to enjoy our tea as if in our own private home, without any time limit or pressing service (often found on more renowned but not necessarily worthy London establishments). The tea and the food was delicious and in particular, the atmosphere was warm yet refined. I highly recommend it.

We just returned from 6 days in London staying at the Montague hotel for the first time. We have been to London before but never at the Montague and I must say this will not be the last time we stay there. We were not only impressed with the hotel itself; warm comfortable and inviting but the staff were unbelievably friendly and accommodating.
We have travelled extensively for both business & pleasure and have been to some of the best hotels in the world and the Montague would rate as one of the best.
This trip was just for our pleasure and staying at the Montague just added to our overall enjoyment of London.
The Montague should commended for the way they choose their staff. The hotel is in a great location and is close enought to walk to many places.