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“Great hotel in London” 4 of 5 stars
Review of The Montague on The Gardens

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The Montague on The Gardens
4.0 of 5 Hotel   |   15 Montague Street, Bloomsbury, London WC1B 5BJ, England (Bloomsbury / Holborn)   |  
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Hotel amenities
Special Offer
3 nights for 2
Ranked #14 of 1,075 hotels in London
San Diego, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great hotel in London”
4 of 5 stars Reviewed June 4, 2012

We had a wonderful time...the staff were all very helpful and we really felt at home...the food was also excellent. We had the most fun visiting in the garden room which is right off the bar area...my husband is a smoker and this is the smoking area. The room provides a view of the gardens and is warm and cozy. When we arrived with our grandson, the adjoining rooms they had assigned to us were not going to work for us...they immediately moved us to a large room with an additional sleeping are....they were most accommadating and we did't really have to ask. Next time we visit London, we plan on staying at the Montague!

Room Tip: We had a room with windows that faced the garden....this is a residential area of London...quiet but...
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  • Stayed May 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, June 6, 2012
Dear Guest

I was very pleased to receive your lovely review on your recent stay at The Montague on the Gardens, and am delighted to read that the staff were all helpful, you found the food to be excellent and that you felt at home with us.

We look forward to welcoming you back during your next visit to London.

Yours sincerely

Dirk Crokaert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (354)
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Queanbeyan, Australia
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 3, 2012

We arrived at the Montague at 6.00am after a long flight from Singapore. Our room was not available however we were offered an upgrade (Junior Suite) by an extremely pleasant receptionist (Natasha) and it was worth every dollar/pound. Nothing was too much trouble - the staff at this hotel are extraordinarily pleasant and helpful and we were continually surprised at the attitude of these folk......thank you so much all of you.

I understand this hotel has recently been renovated - well, it's a renovation that is beyond description - exquisitely tasteful and a credit to whoever was responsible.

The location: perfect! About 1 minute's walk from the British Museum - I'm only sorry I didn't have time to spend all day and the next exploring.

Thank you Montague for everything - it was the best of the best of our accommodations on our travels. You deserve to be higher than No. 10 in London :-)

Room Tip: The junior suite was roomy and very, very comfortable. I just can't think of anything negative...
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  • Stayed April 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, June 6, 2012
Dear Guest

I was absolutely delighted to read your glowing review regarding your recent stay at The Montague on the Gardens Hotel.

I was very pleased to read that you found our staff, especially Natasha, to be so pleasant and helpful and that they helped to make your stay with us so memorable.

I am thrilled that we were your favourite hotel on your travels and I do hope that we have the pleasure of welcoming you back some time in the future.

Yours sincerely

Dirk Crokaert
General Manager
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Leighton Buzzard, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 1, 2012

this is the second time my wife and I have been here, when i asked her what she wanted for her birthday a stay at the Montague was her answer, I emailed them and ordered a bottle of champagne for our room on arrival, then about 1/2 hour later we also had a card and a box of biscuits from the manager,later that evening in the bar when we were having Drinks she had a mini cheese cake,ice cream with a candle from the restaurant Manager. When we got into the room there was a balloon and cake, all the staff are very friendly and can not do enough for you. Rooms are clean, tea and coffee restocked during the day, and in the evening when you return to your room to find the beds turned down and a small treat on the pillows. great food..highly recommended,We will be back again soon

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, June 6, 2012
Dear Guest

It was a pleasure to read your review regarding your recent stay at The Montague on the Gardens Hotel.

I am delighted that we were able to make your wife’s birthday so special and that you both had a memorable stay with us.

We look forward to welcoming you back soon.

Yours sincerely

Dirk Crokaert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 31, 2012

Stayed here for our silver wedding anniversary. The hotel decor and ambiance were superb, not too modern and minimalistic like a lot of boutique hotels can be, but warm and sumptuous. The hotel was not too large to be impersonal and the service was excellent. We had afternoon tea which was lovely. We also had dinner one evening which was pretty average for the price (approx £90 for two courses with only one of us having one glass of wine, and two liqueur coffees). My pork was dry so I couldn't eat it all - I mentioned this to the waiter and they offered a free dessert. Bar prices were also steep - service charge was added to the tab and the tab was left open for tips as well. However, don't let this put you off - just eat somewhere else, the hotel experience itself was wonderful and well worth the money, and it was worth paying the bar prices to sit in such a comfortable, relaxing bar. Overall the hotel was not expensive for the quality (and lots of extras such as bathrobes, slippers, free internet) and very conveniently located. We will certainly stay here every time we go to London - fantastic, many thanks!

Room Tip: Ask for a room overlooking the gardens
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, June 6, 2012
Dear Guest

Thank you for taking the time to post your review regarding your recent stay at The Montague.
I am delighted to read that you enjoyed the ambiance, amenities and the service that we provide.
I was sorry to hear that your meal was not entirely to your taste however I do hope this did not detract too much from your stay.
I am delighted that you found the bar to be comfortable and relaxing and that you enjoyed the experience with us.
I do hope that we have the pleasure of welcoming you back soon.

Yours sincerely

Dirk Crokaert
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
County durham
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 31, 2012

It was the 7th time i have stayed at the Montague on the Gardens, It certainly wont be the last!
From the moment we walked in the atmosphere is welcoming, friendly, and i feel like an old friend, they speak to you as if they have known you for years.
I have no faults to report.... neither is there anything i would change.
See you soon :)

Room Tip: Bloomsbury deluxe
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, June 6, 2012
Dear Guest

I was delighted to read your glowing review following your 7th stay with us at The Montague.

It is always a pleasure to know that our guests return to us time and again because of the friendly and welcoming atmosphere we provide. We want our guests to feel this is a home from home experience and I was delighted to read that we have achieved this.

We look forward to seeing you again soon.

Yours sincerely

Dirk Crokaert
General Manager
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dunblane
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 30, 2012

We regularly stay at the Montague, and as always, fantastic in every way. The staff are wonderful. We stayed before and after a trip to California I mentioned to the reception that we were going for our anniversary and a family Wedding. Following our holdiay,when we returned, we were upgraded and they had placed fruit and chocolates in the room, that evening, the turn down service had decorated the room with rose petals. It was lovely.
Excellent, as always.

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, June 6, 2012
Dear Guest

Thank you for taking the time to review your recent stay at The Montague on the Gardens Hotel.
I am delighted that, as a regular guest, your stays with us are always fantastic.

We are very proud of the service that we provide and it is always pleasing to read kind comments such as yours regarding our staff and the special touches we offer to ensure that our guests have a memorable stay.

I do hope that we have the pleasure of welcoming you back soon.

Yours sincerely

Dirk Crokaert
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed May 29, 2012

We are delighted returning customers to the Montague; indeed, over the years, it has become our London "home." And we are pleased to say that she just keeps getting better! This visit we noticed a new lift and HVAC system. Also in discussion with the General Manager Dirk Crokaert, I learned that all the rooms have now been upgraded; this upgrade has been going on for some time, and early reviewers indicate staying in some of the less-than-expected rooms.
While many of the rooms are smallish, they are well-appointed, with much attention given to detail. When we travel for pleasure, we try to contain costs, so we opt for the smaller rooms; however, the staff are delighted to remove extraneous furnishings to make way. Also, they are pleased to store extra luggage during our stay.
A special thanks and cheer for Jorge and Mustafa, easily the best concierges in all of London! They are joyous and delightful while fully and completely professional; they extend their reach to assist tired travelers and whacky tourists alike.
Additional benefits: location across the street from the British Museum and its situation on a quiet (relatively) Bloomsbury street.
When we stay, we often take friends, and they, too, return.
We just love the care that the staff takes of the hotel and its guests. Indeed, on one morning, M. Crokaert himself was clearing breakfast dishes. Now THAT's service and dedication!

Room Tip: Book early for best deals. If money is no object, go for one of the Bloomsbury rooms. They are abso...
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  • Stayed May 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MontagueLondon, General Manager at The Montague on The Gardens, responded to this review, June 8, 2012
Dear Guest,

Thank you once again for sharing your complementary comments on your return visit to the Montague.

It is an absolute pleasure reading lovely comments such as yours and I am delighted that we consistently manage to exceed your expectations.

Thank you for your kind words about Jorge and Mustafa, who will be very proud to hear of your feedabck. I will ensure that their special mention is being recognised.

It is also very kind of you to recommend us to your friends, which is very much appreciated.

We look forward to welcoming you back to your London home soon!

Yours sincerely,

Dirk Crokaert
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Montague on The Gardens

Address: 15 Montague Street, Bloomsbury, London WC1B 5BJ, England
Phone Number:
Location: United Kingdom > England > London > Bloomsbury / Holborn , Camden / Primrose Hill
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#3 Family Hotel in London
#5 Business Hotel in London
#13 Luxury Hotel in London
#16 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — The Montague on The Gardens 4*
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Also Known As:
The Montague On The Gardens Hotel London
The Montague On Gardens
Montague On The Gardens London
Montague Gardens
The Montague On The Gardens London, England

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