Seeing the pictures online, and then the entrance lobby i was expecting something great. The room stank of smoke, there was someones rubbish on the bed so i immediately asked to be moved.
The rooms are ugly and need re-doing. The hallways looked horrible too.
The staff didnt talk great english either.
It was okay for 1 night stay but i would stay for any longer.

Booked this hotel due to the cheapness of it, we paid £99 for 2 people for 2 nights...Upon getting the hotel it looked very smart on the outside..and the rooms were big and airy. Couldnt fault the beds. We had a fridge. tea/coffee making facilities as well which was good. TV was an old shabby one which was a bit off putting, some reisdents had flat screen tvs! The hotel is in a bit of a rough area, its not too bad but as a woman i wouldnt feel safe walking around alone in that area at night. It had a tesco metro about 2mins walk away and tube was 5mins walk. Ideally placed if you want to be close to all the touristy things but you dont want to pay central london hotel places. All in all...great hotel but needs to be in a different location

I thought it would probably be cheaper to book direct, so I attempted to book a room in this hotel over the telephone. On phoning, I found the staff to be very hard to understand, and it was very difficult to make myself understood. After a few minutes trying to get the staff to realise what I wanted, I decided to give up and book in person instead the next day when I would be in the area. As a native english speaker, I don't think it's too difficult to expect the phone to be answered by someone who is capable of communicating with me effectively!

I turned up the next day, and I expected the communication difficulties would be easily resolved in person. Sadly, I was completely mistaken. The same problems continued. After a ten minute conversation, where I attempted to get the staff to perform the simple task of booking a room for me in two weeks time, I became increasingly frustrated. They didn't seem to grasp the idea that, no, I didn't want a room tonight, I want it in 2 weeks time! These communication difficulties could easily have been sorted out had the staff not become even more frustrated with me than I was with them. I tried my hardest to be as polite and patient as possible, but they were very rude and I got the impression from them that they basically couldn't be bothered. In the end I just left without making the booking, because I simply couldn't afford to waste any more of my time! I decided to stay somewhere else in the end!

City Hotel is probably a very nice place to stay, but god knows how anyone can manage to actually make a booking

Avoid this hotel. Terrible management and rooms. I spent two-night in City Hotel in May. It is by far the worst hotel I’ve ever stayed. I checked in the hotel after 11pm and just wanted to relax, but nothing in the room worked, and I was not able to sleep until 1am. The TV remote control was not functioning and TV itself’s channel button were all gone. I called reception desk. The guy came up, did something and an image showed up. He said “see it works” as if I didn’t know how to use a TV. It turned out the remote control was not working and one had to enter a specific channel number (if you know which channel is working) to change channels.

Then no hot water came out of the shower. I had to call again, waited, the first person came didn’t know what the problem is and the second one was able to fix the show knob, but again said “see it works” as if I didn’t know how to operate shower. Not only I wasted all my time, but I was insulted.

The next day I was in a rash to get to a place but not sure where exactly it is on the map, so I asked the reception desk on my way out. Big mistake. The guy did something in front of his company for 10 minutes and still had no answer for me. When I asked what happened since I was in a hurry, the manager stepped out of his office and told me “we don’t provide this service.” No wonder the hotel has so many problems, just look at what kind of manager the hotel has. When I asked anybody for direction on London streets, they were all very happy to help. However, the manager in this hotel doesn’t seem to know he is in hospitality and service business.