if the first 24 hours hadn't happened, this would be a way better review. we arrived straight from heathrow, off a 12 hour flight, ready to settle in, get a massage, eat and sleep, so we'd be ready to go the next day. upon entering the room, we were immediately impressed: nice room, gorgeous bathroom with separate soaking tub and molton brown toiletries, free bottled water, state-of-the-art electronics... which leads me to red flag #1. the lights are all controlled through keypads and we were having issues getting them to work, and then they'd work and then shut off. weird. we unpacked and while I took a bath the lights went out. my husband turned them back on... we wondered what we were in for. also, we had the electronic do not disturb on, but twice people came into our room unannounced, which had never happened to me before and it scared me a little bit - both times. we showed the second person the dnd on the control panel and told her about the "ghost lights", she said, "oh, sometimes they don't work, and will just turn on & off" - really? eek. so we put the paper dnd sign on the door knob... I will always do this now, in every hotel with an electronic system! the front desk also (we told them we'd just got off a long flight & couldn't wait to sleep) called our room 3 times in the first hour and a half. the first two times just to ask if everything was okay - odd, and the third time they said they needed our passports & hadn't gotten them at checkin, so we had to go down and bring them. at that point I started to get irate because we'd told them we'd needed rest and they woke my husband up twice by calling, made us go back down instead of sending someone up.... this was supposed to be a 5 star hotel. the service is 2 star by some staff and they drag the hotel down with them. now a bright point, I got a wonderful hot stone massage, which was perfect after a long flight. the service in the spa was weird (ghost town) and I had to search for the checkin/checkout staff, but the massage was heaven. got back to the room and we were ready to crash hard, but the lights kept going on and off. we called the front desk & after treating my husband like it was something we were doing wrong, they sent the bldg engineer. he also commented that the console was "not supposed to be doing what it was doing" and he couldn't hard-wire into the console (it'd take too long), so he'd just reboot it and see if that fixed it. okay, we'd just have to wait and see, but we really needed to sleep. we questioned whether we should call the front desk & just move rooms, but we'd already unpacked and were exhausted. flash forward two hours later when all the lights went on full blast and we both sat straight up in bed from super deep sleep. we were done with the crazy lights. we called down and asked if we could change rooms first thing in the a.m. we figured we'd sleep with masks on and deal with repacking & relocating when we were less tired (& I was cranky by this point). the manager said tomorrow they would likely be sold out, so we had to move then or never. the customer service was terrible. I was pissed. she acted like we were being difficult by complaining about the lights going off and on, and we'd been very nice up until now. I went down to talk to her in person and let her know we would pack now and move because she'd made me so mad that I wasn't getting back to sleep for a bit. she was awful, but we were moved (she thought she was helping by grabbing our things and piling them on the cart, but i had to ask her to wait in the hall while we did the repacking ourselves), and loved our next room. we actually loved the rest of our stay.... but didn't need that first 24 hours or her attitude. long story short, having electrical issues in your room, change rooms asap. better to argue with management and get moved than to wait for a bigger argument later when overly tired. after all that, she said they would have to fill that room the next day & i wondered if we were not the first guests to get the "ghost lights" room. argh. we also had the breakfast as part of our package and it was quite nice... great for those who like a classic english breakfast. one last thing, know that it is out of the way, but the shuttle is a nice touch. book your spot on the van the day before because they book up (only one van for whomever wants a ride) and the departure times change daily, which threw us off at first. there is also a bus that will drop you very close to the hotel when returning.... the walk along the thames and across the bridge can be nice too! after all we went through, I don't think we will return.
- Official Description (provided by the hotel):
- Located on the south of the River Thames, adjacent to the London Heliport and within easy reach of Chelsea and Sloane Square; Hotel Verta provides the perfect destination when visiting the capital. From panoramic views of the River Thames, the intimate ambience and the very modern facilities, Hotel Verta has become London's most exclusive 'Hidden Gem'.The hotel's design, inspired by the Halcyon days of aviation, combines timeless elegance and the lobby is a striking double height atrium with a signature sweeping staircase up to the mezzanine level. All of the 70 bedrooms are fully furnished in a classic modern style, each with original artwork and the finest bespoke fittings.All day dining is available in the elegant Ambrosia located on the mezzanine level. A glamorous, fun and contemporary bistro/bar perfect for meeting friends and family for afternoon tea, informal meetings and after work drinks. As dusk falls, Champagne is the signature drink and guests can dine whilst admiring the views.The two level subterranean SPA Verta offering an innovative sanarium, heated loungers, steam room, sauna, gym and signature spa treatments, sets Hotel Verta apart from any London Hotel.Settings don't come much more inspiring than this, with the majority of our hotel meeting room facilities in London, featuring panoramic views of the River Thames and the London Heliport. Features include floor-to-ceiling windows and flexible inter-connecting options, when it comes to keeping you in touch; we have state-of-the-art audio-visual and telecommunications equipment, as well as wireless throughout. Hotel Verta offers 7 Meeting Rooms for between 12 to 200 delegates.Hotel Verta is the most wonderful, unique and romantic London hotel location in which to hold your wedding. For this very special occasion, we will enchant you with its addictive atmosphere and seductive environment, providing you and your guests with a magical wedding experience. The romance of Hotel Verta is beyond compare and has everything to make your wedding experience unique - superb cuisine, magnificent settings, meticulous and personalised service. The individuality of each couple is reflected in the smallest and most important details. Hotel Verta is licensed for civil wedding and civil partnership ceremonies with a dedicated Wedding Co-ordinator to help you organise the finer details of your special day. ... more less
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- Also Known As:
- Hotel Verta London, England