I stayed at the hotel from 4 May to 6 May! On the morning of 5 May, the housekeeping staff entered my room at sround 12 noon when I was still sleeping! I had a NO DISTURBANCE sign hanging outside! I went out at around 1pm removing the NO DISTURBANCE sign! I return at around 10 pm only to find my room NOT cleaned up! The hotel staff then told me there would be no housekeeping after 4 pm! But I told her there was ample time for them to clean my room! I think this is totally unacceptable! I did not pursue further because I would be leaving the next morning and I was very tired then! After I return to Hong Kong, I send them a complaint letter! However, I am still wating for their response!

Booked Premier Inn Kensington originally upon reading the good reviews. Changed to this one at Olympia after learning the other one is undergoing renovations.
I can't fault anything about this hotel. The family room with double bed and sofa bed is spacious (a big relief after reading reviews about other London hotels with small rooms), modern and clean. Bathroom is big and shower pressure is strong. Staff are friendly and eager to help. All you can eat breakfast is great value as my daughter eats free (probably a tag expensive for travellers with no children).
I don't normally write reviews but felt compelled to do so as we enjoyed our stay so much.

Hotel is recently refurbished - so everything brand new and spotlessly clean. Family room (large very comfortable double bed, sofa bed and fold bed) was larger than expected for a London room. Tea/Coffee making facilties a welcome bonus. Stayed for 2 nights, so did not have much luggage, but wardrobe space seemed adequate. Bathroom spotless and good towels, soap/shower gel dispenser on walls. Location is excellent - just over 5 mins from Earls Court Tube Station and about 10 mins from Kensington High Street. Pleny of restaurants nearby both on Earls Court Road and Kensington. Plenty of choice for breakfast - cereals, breads, toast and cooked breakfast. Kids loved the muffins and also great costa coffee! Staff friendly and helpful. Could not find a single fault with stay - I have stayed in many 4 star hotels at a much higher price and certainly felt that this hotel in its current newly refurbished state offers much better value than most other 3 or 4 star hotels in this area.

I stayed there for Easter with my wife and 2 children.
The hotel have been refurbished in february so it is completely new, and you immediately see it.
The staff is really friendly and ready to help you anytime. Always with smile...very nice.
Room was large enough for us, very clean.
The breakfast was very good, surely something to enjoy.
Finally the location: just 10 minutes walk from Earl's Court station on the Piccadilly line that connects you to central London and to Heathrow. Many restaurants in the area: I recommend to try Kensington Arms, very close to the hotel, nice and modern inside, friendly staff and good food.
A fantastic stay!