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“Good value -- about to be better?” 4 of 5 stars
Review of Premier Inn London Kensington - Olympia

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Premier Inn London Kensington - Olympia
3.0 of 5 Hotel   |   22 - 32 W. Cromwell Rd., London SW5 9QJ, England   |  
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Rooms from £93
Ranked #146 of 1,049 Hotels in London
Certificate of Excellence 2014
Vancouver, Canada
Top Contributor
50 reviews 50 reviews
45 hotel reviews
Reviews in 24 cities Reviews in 24 cities
32 helpful votes 32 helpful votes
“Good value -- about to be better?”
4 of 5 stars Reviewed September 26, 2012

We love the Earl's Court area and stayed here eight nights. Our room seemed a bit small and the bathtub was narrow, but it had a very cozy queen bed, good TV to watch while settling in at night, and it was very quiet -- not a peep from outside nor upstairs.
We thought our room had maybe already been refurbished -- until we saw workmen discarding copies of the same painting we had. Even better, then! (I hope they reconsider the wall-mounted soap pumps: the one at the sink felt too institutional; and the one in the tub was placed so low and close to the faucet that it doused your entire head if you tried to go near it.)
In a perfect world we would have stayed a bit closer to a Tube station, or at least on a quieter street: it was a loud, uninteresting walk to Earl's Court each day. But this hotel was a great value, and I can only assume it's about to get better.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herman B, Manager at Premier Inn London Kensington - Olympia, responded to this review, September 29, 2012
Dear Guest,

Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. I am delighted that you found it to be a positive experience.

Here at Premier Inn, we pride ourselves on our product and our high levels of customer service. It is only through feedback such as yours that we are able to continually drive and push these standards.

I do hope to welcome you back here again in the near future.

Kind Regards

Hiron Anakapalli
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,211 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
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English first
Felsted
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 of 5 stars Reviewed September 24, 2012

Hotel is being re-furbished at the moment. When it's finished it will be excellent. Very strange building - had to go up and down several small flights of stairs to get to our room (on Upper Ground Floor). As seems to be usual in hotels these days the TV remote control didn't work.
Had dinner and breakfast, both very nice. Sadly no parking facilities. Location was good for Earl's Court where we were attending an exhibition. I would stay again.

Room Tip: Probably avoid upper ground floor
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herman B, Manager at Premier Inn London Kensington - Olympia, responded to this review, September 29, 2012
Dear Guest,

Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. The refurbishment has finished and we offer fantastic quality of rooms to give value for every penny spent at our hotel. And my sincere apologies about the TV remote but I can assure you that our Housekeeping team do always check them but at this instance the batteries might have ran out. And our reception team is manned 24/7 to assist every guest with any problems and queries during the stay. I am delighted to know that you enjoyed your stay overall in our hotel.

Here at Premier Inn, we pride ourselves on our product and our high levels of customer service. It is only through feedback such as yours that we are able to continually drive and push these standards.

I do hope to welcome you back here again in the near future.

Kind Regards

Hiron Anakapalli
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Disley, United Kingdom
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed September 24, 2012

This is a great hotel. We stayed for five nights and it is very well placed to get all over London. The hotel itself is very clean, tidy and the room (Room 220) was large and had everything you needed. We had breakfast every day, really good selection and constantly topped up. We also had dinner one evening, they were massive portions and really good value. Finally the staff; they were fantastic. Herman was on reception on our first day and couldn't do enough. The breakfast staff, a young black haired lady and two young men, were absolutely brilliant, very attentive, courteous and friendly. All in all I think the staff, breakfast, value for money, location, cleanliness, rooms in that order are the best things, but generally I dont have a bad word to say about this hotel.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herman B, Manager at Premier Inn London Kensington - Olympia, responded to this review, September 29, 2012
Dear Guest,

Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. I am delighted that you found it to be a positive experience.

Here at Premier Inn, we pride ourselves on our product and our high levels of customer service. It is only through feedback such as yours that we are able to continually drive and push these standards.

I do hope to welcome you back here again in the near future.

Kind Regards

Hiron Anakapalli
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
2 reviews
5 of 5 stars Reviewed September 22, 2012

great hotel, even though on a main road, it is well insulated and triple glazed. great nights sleep, air con is very good. it has been refurbed (2012), so bathrooms and bedrooms are lovely and clean. rooms and bathrooms are huge. lovely building. 5 mins walk from earls court tube. breakfast £8.95 per person, its well worth the money, hot & fresh;buffet & full english. staff very friendly. cheap deals are available from £49 per room if you book early. nice bar too. highly recommended

Room Tip: room 5 is big
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herman B, Manager at Premier Inn London Kensington - Olympia, responded to this review, September 29, 2012
Dear Guest,

Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. I am delighted that you found it to be a positive experience.

Here at Premier Inn, we pride ourselves on our product and our high levels of customer service. It is only through feedback such as yours that we are able to continually drive and push these standards.

I do hope to welcome you back here again in the near future.

Kind Regards

Hiron Anakapalli
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scotland
Top Contributor
56 reviews 56 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 18, 2012

Second visit to this hotel, was very pleased to find that staff were still excellent ,friendly and helpful. The hotel was being re decorated while we were there (not intrusive), bedrooms and hallways clean and fresh. Breakfast and evening meal both very good with a good selection. 10 minutes walk to Earls Court tube nice quiet are ,the staff are a credit and one of the many reasons I would use this hotel.

Room Tip: rooms at rear of the hotel very quiet
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herman B, Manager at Premier Inn London Kensington - Olympia, responded to this review, September 29, 2012
Dear Guest,

Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. I am delighted that you found it to be a positive experience.

Here at Premier Inn, we pride ourselves on our product and our high levels of customer service. It is only through feedback such as yours that we are able to continually drive and push these standards.

I do hope to welcome you back here again in the near future.

Kind Regards

Hiron Anakapalli
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yorkshire Dales National Park, United Kingdom
1 review
5 of 5 stars Reviewed September 18, 2012

I was surprised at the standards for a budget hotel and the amazing staff overall. Always with a smile and they seem to be having fun and nothing was too much to ask. The duty manager (Hiron) was exceptionally fantastic to offer us a different room when we complained about the paint smell and also helped moving our bags.The only problem we had was the internet which kept disconnecting every now and then. But apart from the wifi, the stay was really great. I would certainly recommend this hotel to anyone.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herman B, Manager at Premier Inn London Kensington - Olympia, responded to this review, September 29, 2012
Dear Guest,

Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. I am so glad to hear that you had a fantastic stay with us.

Here at Premier Inn, we pride ourselves on our product and our high levels of customer service. It is only through feedback such as yours that we are able to continually drive and push these standards.

I do hope to welcome you back here again in the near future. And please do not hesitate to contact us if you need any assistance with your future bookings.

Kind Regards

Hiron Anakapalli
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed September 15, 2012

Stayed in this hotel for two nights for a sightseeing trip with my mum. Couldn't recommend the hotel enough, every member of staff was friendly and welcoming, especially Daniela on breakfast our first morning. Breakfast itself is well worth the 8.95, all you can eat hot and cold buffet which was constantly replenished by the efficient staff. Our room was at the back of the hotel, very quiet and spotlessly clean. Premier Inns are a no frills chain, but basics like tea coffee, hairdryer and large towels were all provided and the room was cleaned after our first night too. The hotel its self is on a main street 5 mins walk from busy Earls Court and the tube, which brings you to central London in less than 20 minutes. I didn't catch her name, but the receptionist when we were leaving even retrieved our cases from the luggage room for us with a smile. Overall, the hotel was perfect for our stay and I would recommend it to anyone again with no hesitation.

Room Tip: Rooms at the back are quieter, but don't expect a view.
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herman B, Manager at Premier Inn London Kensington - Olympia, responded to this review, September 29, 2012
Dear Guest,

Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. I am delighted that you found it to be a positive experience.

Here at Premier Inn, we pride ourselves on our product and our high levels of customer service. It is only through feedback such as yours that we are able to continually drive and push these standards.

I do hope to welcome you back here again in the near future.

Kind Regards

Hiron Anakapalli
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Premier Inn London Kensington - Olympia

Address: 22 - 32 W. Cromwell Rd., London SW5 9QJ, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Restaurant
Hotel Style:
#68 Family Hotel in London
#141 Business Hotel in London
#169 Romantic Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Premier Inn London Kensington - Olympia 3*
Number of rooms: 90
Official Description (provided by the hotel):
Opening February 2009: formerly the Comfort Inn Kensington,it has had a complete refurbishment in January 2009. ... more   less 
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Also Known As:
Premier Inn London Kensington (Olympia) Hotel London
Comfort Inn Kensington
London Premier Inn
Comfort Inn London
Premier Inn London Kensington - Olympia England

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