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“Great staff. Good place to stay.” 4 of 5 stars
Review of Premier Inn London Kensington - Olympia

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Premier Inn London Kensington - Olympia
3.5 of 5 Hotel   |   22 - 32 W. Cromwell Rd., London SW5 9QJ, England   |  
Hotel amenities
Ranked #123 of 1,075 hotels in London
Littlehampton, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great staff. Good place to stay.”
4 of 5 stars Reviewed September 10, 2012

First time we've been in a hotel for years so wasn't sure what to expect. We needed a family room & they came up with the goods - a good sized room.

Room was clean and pleasant enough, as was bathroom.
Staff were very friendly, helpful, willing & thoughtful.
Breakfast was very good & tasty and staff couldn't have been more helpful.
Did have some footstep noise from above, which staff investigated but results inconclusive. Sounded a bit like a staircase perhaps but I couldn't find a likely candidate.
We were in room 5 at the front but the busy Cromwell Road was not at all intrusive which surprised me. No view (basement) but we didn't come for the view.
As previous reviewer said - budget doesn't seem to fit: We had everything we needed & it was all at least OK, mostly better than that. Anything above this would have been unnecessary frippery or pandering to some need which I don't seem to have...
We forgot about the air-conditioning so got a bit hot in the night, but that was our fault
I would recommend this place, and would consider other Premier Inns on the strength of or experience.

Room Tip: Room 5 had noise from above. Not sure if that was stairs or noisy room occupants. Don't forget...
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herman B, Manager at Premier Inn London Kensington - Olympia, responded to this review, September 29, 2012
Dear Guest,

Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. I am very delighted that you found it to be a positive experience.

Here at Premier Inn, we pride ourselves on our product and our high levels of customer service. It is only through feedback such as yours that we are able to continually drive and push these standards.

I do hope to welcome you back here again in the near future.

Kind Regards

Hiron Anakapalli
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (171)
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Worcester, England, United Kingdom
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 5, 2012

Stayed her on a trip to London to take in all the sights, the hotel is clean the staff are brilliant we would recommend this hotel.
Very close to earls court tube station, We had a room at the front and there was very little noise.
Would highly recommend here.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herman B, Manager at Premier Inn London Kensington - Olympia, responded to this review, September 29, 2012
Dear Guest,

Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. I am very delighted that you found it to be a positive experience.

Here at Premier Inn, we pride ourselves on our product and our high levels of customer service. It is only through feedback such as yours that we are able to continually drive and push these standards.

I do hope to welcome you back here again in the near future.

Kind Regards

Hiron Anakapalli
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penrith, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed September 5, 2012

We stayed for one night on business trip. This is the first time we have ben to this particular hotel. don't think budget - think exceptional affordability. Friendly and helpful staff. Good food. Graet location.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herman B, Manager at Premier Inn London Kensington - Olympia, responded to this review, September 29, 2012
Dear Guest,

Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. I am very delighted that you found it to be a positive experience.

Here at Premier Inn, we pride ourselves on our product and our high levels of customer service. It is only through feedback such as yours that we are able to continually drive and push these standards.

I do hope to welcome you back here again in the near future.

Kind Regards

Hiron Anakapalli
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hastings, England, United Kingdom
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 4, 2012

My family and i spent the weekend in london and stayed in the hotel and chose this hotel because we stayed in a Premier inn in Heathrow nd we loved it my children now have a liking for staying in Hotels

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herman B, Manager at Premier Inn London Kensington - Olympia, responded to this review, September 29, 2012
Dear Guest,

Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. I am very delighted that you found it to be a positive experience.

Here at Premier Inn, we pride ourselves on our product and our high levels of customer service. It is only through feedback such as yours that we are able to continually drive and push these standards.

I do hope to welcome you back here again in the near future.

Kind Regards

Hiron Anakapalli
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 3, 2012

We stayed here for two nights and had a good stay.........but........our first night we had a room on the ground floor at the front. The road noise we found was disturbing. The room was a good size for a family room and very clean, just noisey! We told staff the following morning and they were very understanding and moved us to a second floor room at the back. This was great, quiet and plenty big enough for four. Breakfast was good and our evening meal was very good too. All staff were really attentive, happy and keen to please. They kept our luggage safe for us on our first day, as we arrived early and on last day after we checked out, as we were off to the Olympic stadium and couldn't take it with us. Great staff and top customer service! Location to the tube station etc is great too!

Room Tip: Ask for a room at the back!
See more room tips
  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herman B, Manager at Premier Inn London Kensington - Olympia, responded to this review, September 29, 2012
Dear Guest,

Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. I am very delighted that you found it to be a positive experience.

Here at Premier Inn, we pride ourselves on our product and our high levels of customer service. It is only through feedback such as yours that we are able to continually drive and push these standards.

I do hope to welcome you back here again in the near future.

Kind Regards

Hiron Anakapalli
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bebington, United Kingdom
1 review
5 of 5 stars Reviewed September 2, 2012

Stayed at the Kensington-Olympia recently with my three teenage children for one night. Located 5 mins from Earls Court tube station, very convenient. Booked a family room which was at the back of the hotel, whilst there was not a great view to been seen, the room was decent size for the four of us. Room and bathroom were very clean and beds very comfy. Breakfast was all you can eat buffet, good value. Staff were very helpful and friendly and I would definitely recommend this hotel.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herman B, Manager at Premier Inn London Kensington - Olympia, responded to this review, September 29, 2012
Dear Guest,

Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. I am very delighted that you found it to be a positive experience.

Here at Premier Inn, we pride ourselves on our product and our high levels of customer service. It is only through feedback such as yours that we are able to continually drive and push these standards.

I do hope to welcome you back here again in the near future.

Kind Regards

Hiron Anakapalli
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wells, United Kingdom
Senior Contributor
40 reviews 40 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed September 2, 2012

We had a very good welcome at this hotel, the staff are very helpful and friendly. Our room was clean and comfortable. The all you can eat breakfast for £8 95 is excellent. We had a slight issue with a high sash window but it was adequately dealt with by Kasia. The breakfast waitress Katrin worked very hard and nothing was too much trouble.

Room Tip: Room 112 is at the back so no traffic noise.
See more room tips
  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herman B, Manager at Premier Inn London Kensington - Olympia, responded to this review, September 29, 2012
Dear Guest,

Thank you for taking the time to review your recent stay here at Premier Inn London Kensington Olympia. I am very delighted that you found it to be a positive experience.

Here at Premier Inn, we pride ourselves on our product and our high levels of customer service. It is only through feedback such as yours that we are able to continually drive and push these standards.

I do hope to welcome you back here again in the near future.

Kind Regards

Hiron Anakapalli
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Premier Inn London Kensington - Olympia

Address: 22 - 32 W. Cromwell Rd., London SW5 9QJ, England
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Restaurant
Hotel Style:
#59 Family Hotel in London
#159 Romantic Hotel in London
#181 Business Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Premier Inn London Kensington - Olympia 3.5*
Official Description (provided by the hotel):
Opening February 2009: formerly the Comfort Inn Kensington,it has had a complete refurbishment in January 2009. ... more   less 
Reservation Options:
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Also Known As:
Premier Inn London Kensington (Olympia) Hotel London
Comfort Inn Kensington
London Premier Inn
Comfort Inn London
Premier Inn London Kensington - Olympia England

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