I was attending my sister's wedding in the locality and booked the hotel a month before the wedding. However, the day before I was due to check in I rang to confirm I could have an early check in (they won't normally check in before 3pm, even though check out is at 11am) as the wedding was at 3. They'd lost my booking!!!! After a brief discussion with an incredibly unhelpful manager, and me having to email them a copy of my reservation confirmation, they called me back with my reservation number, and reluctantly confirmed I could check in from 1pm.

On arrival at the hotel at 1.15 we were initially told no rooms were ready, but then they miraculously found a room that was. We were given directions on how to find it, but were not warned about the obstacle course we'd have to pass to reach it!!! Very poorly lit corridors, with unmarked slopes in the floor and unmarked steps resulted in me tripping and bashing my arm on a wall. When we eventually found the room, it had 3 single beds, when I'd booked a double bed. So back we went to reception.

Guess what.... they don't have an accident book, and I couldn't see any details regarding their public liability insurance displayed anywhere. Despite this, I made a written statement about the accident, the receptionist signed it and I was given a copy, being assured the Security Officer would record details of the accident in the appropriate records. Personally, I'm not convinced this will happen.

Although the receptionist was as helpful as she could be, it was clear the manager really didn't give a damn about his patrons - we overheard him telling the desk staff that he didn't care whether there were weddings going on, check in was at 3pm and not before, and it was tough if there weren't rooms ready when geusts arrived.

Well anyway, we're now nearing 2pm - just about the time we needed to get the taxi to the wedding venue - and we're finally given what was described as 'a lovely room'. Yes it was clean, yes it was a double, but was it 'lovely'?... not as far as I am concerned! The room was at the front of the hotel, which faces onto a very busy road, and the windows were not even double glazed. The bathroom was functional at best - the plug hole in the sink was full of hairs, and the paint was peeling off, where the bathroom was quite clearly damp.

Needless to say we did not spend more time than necessary in the room, choosing only to sleep in there, and we waited until we'd got home this morning to shower!

My sister - the bride - suffered a similar, yet perhaps worse experience. She too had called on Friday to confirm an early check in, only to find, once she got there, that her room wasn't ready, and she had to put her wedding dress on in the hotel toilets!!!!!!

Please, please, please, please DO take note of all the other poor reviews on here, and really do give this place a miss. Your health and safety just isn't worth the risk.

We arrived early on the Monday, and were very politely advised the first check-in was at 3pm. Upon asking we were told it was no problem to leave the car there, and were given a parking slip to put in the windscreen. We were also then told we could leave our luggage with them if we wanted.

We asked for advice for getting into London and were advised that the number 3 bus goes straight into the centre of London, and were told where the bus stop was (about half a mile walk away). (You can buy an all day bus rover ticket from the newsagent by the bus stop for £3.80 all day hop on hop off - as opposed to a £2 single for all trips).

We got back to the hotel quite late and checked in, got a bit lost getting to the room (had to go back to the desk and ask for more instructions, and were then shown to the room). It was clean and very tidy, the bed was ENORMOUS and comfortable. The bathroom was nicely finished, tiled all over. The hot water took a little while to come through & perhaps the shower curtain rail was a little rusty but having said that I've seen worse rooms costing far more. The inclusive continental breakfast was a choice of cereals, fruit juices, toast, jams, ham and cheese, tea and coffee. (We award brownie points to anyone who finds room 730 without assistance.)

The bedding was changed for the second day (though we were only staying two nights), and the towels we used were replaced for clean. Disappointing that the milk on the tea/coffee tray in the room weren't topped up. Masses of power points in the room and the tv was pretty good.

You do have to re-validate the room card every day to be able to access the room again, but that wasn't a problem. All the staff we saw and dealt with were really polite, I'd almost call them charming.

All in all a very good 9 out of 10, and 10 out of 10 for sheer value.

There is a chinese restaurant on Church Road at the end of the road near the bus stop called Noodle Time which we would completely recomend, the cheapest plate you can get is for £3.50, all freshly cooked and a very very generous portion. Excellent.

Months ago, me and my girlfriend booked a double room for 3 days in the Crystal Palace hotel. The comments and reviews on THIS site were not very promising, but we thought that for just 3 days it cannot get that severe.
Once we arrived at the hotel, our first impression was not that bad. But just as we asked for a room, we realized that something strange and caotic is happening in this hotel. The employees at the reception had difficulties with assigning the rooms and finally we got a room with 6 beds in the basement next to noisy and loud party people (they were up till 4 or 5 am!!! - perfect conditions for a London trip with sightseeing :-/ ). Keep in mind, we booked months ago! You can imagine, that the organization in this hotel is horrible.
Furthermore, the room we got assigned was not cleaned, the beds were dusty, light bulbs and toilet paper were missing and the telephone was broken. Also the window was locked so we couldn't even have fresh air. But have a look at the fotographs in the attachments!
And by the way: don't expect to get breakfast in the hotel! No plates, no cups, no place to sit down, but unfriendly staff...

By the way, getting from the center of London to the hotel took us almost 1 hour by bus.

We stayed at this hotel for 9 nights, and payed 35pounds for 1 night (twin room).
When we arrived, they told us at the reception that somebody booked us in a wrong room, so we had to wait about 20 minutes till we get our new room. And surprise, surprise, you really don´t get much for the money: mold in the bathroom, no toilet-paper there, it was too hot in the rooms (and they needed 2 days! to put the heating down!), only a few channels on tv, no possibility to call outside the hotel and no internet.
The breakfast every morning wa terrible. They have only 1 bread available (white toast), and not many choices for the facing. But they have at least 3 mueslis available.
But am wondering where the staff from the hotel was trained, because on a lot of days there was so much people in the breakfast room that the staff couldn´t handle all this anymore. You had to wait for everything; Tee, Coffee, plates ... One day the orange juice was empty and we asked for it and they said that we don´t get any juice anymore because they is no one left. I never ever heard in a hotel that they don´t have any juice anymore! I also heard a few times guest saying that they will eat they breakfast somewhere else because it was too full and too bad.
I would recommend everybody not to pay more than 40pounds per night for a room there because it´s not more worth it.
I would never ever stay again in this hotel.