First, this was a very good hotel in an excellent location with an exemplary staff. We stayed for 9 nights and are a family of two adults and an only child. We travel extensively, but this was our first time in London. I'm going to share some tips with you to hopefully make this experience as great as you would expect.
1. Book by phone. My experience says we would have paid as much as 10% less had we booked by phone versus booking on their website or any other consolidator website.
2. Book early. This place seems to stay booked and likely will in the future. If you want the room of your choice (read below), you must book early.
3. Select room configuration. Each room appears to be uniquely configured. This is a renovated space that was never designed to be a hotel, but has been converted into a hotel. There are many variables at play in the rooms. Find out if you can select the room that will best suit your needs. In our case, our room was a bit smaller than we expected. Had we thought to request specific things during our reservation (couch or sitting area or patio as seen in some photos with this listing), we would have had an even better experience.
4. Stay off the street for the least noise. If you desire peace and quiet, select a room that is not street side. This will give you a quieter night's sleep. It is not the hotel's fault if a taxi driver leans on his horn at 4pm when you are trying to take a nap or if the neighbor decides to unload a truck at 1am below your window. There's nothing they can do about those things. For less city noises, select an interior room.
5. Request a view. If you care about what is outside your window, make sure you ask what is outside the window.
6. Breakfast delivery. If you are staying more than a few days, you may want to pass on this option. This was great for the first two or three days particularly as we were familiarizing ourselves with the area, but became repetitive after that. They worked with us to get a better service in place for our remaining days. I would not recommend the breakfast delivery option for more than a couple of days stay.
Why you should book at Base2Stay:
1. King size bed. Yes. It is two twin beds put together, but you would never know it. We slept very well and were very happy with the king sized bed configuration.
2. Kitchenette. Everything you would need for a light meal in the room, particularly for a longer stay.
3. Location. Literally one block from the Earl's Court tube station and dozens of restaurants and stores.
4. Customer Service. Excellent, excellent, excellent. If there was a problem, they did everything in their power to fix it. It was authentic and very pleasing to work with the staff.
Some tips for when you are staying at Base2Stay:
1. How to get to the hotel. If you are not from the area, and we aren't, you may spend some time trying to find the hotel initially if you are coming in from the Underground. We walked around for half an hour in our overnight flight haze searching for a wifi connection to get to a map to just to figure out how to get to the hotel. Be sure you know the exact steps before you go, it will save time and inconvenience. Here is exactly how to get there from the Earl's Court tube station:
a) exit the tube and look for the "way out" signs for Earl's Court. There is a lift up to the main level and a ramp to street level. If you are lugging luggage like we were, look for the lift. We stumbled up stairs and around the station and got completely turned around our first morning. Do not follow the signs for Warwick as these will put you out at the wrong side of the station. Once out via the lift, Earl's Court Rd runs immediately in front of the station. The cross walk is directly in front of the station.
b) Cross Earl's Court Rd via the cross walk, turn right on the sidewalk. Your next street to the left is Earl's Court Gardens which you may or may not know because the road signage there is so inconsistent. If you see a post office on your left and a pub on the right of the street, you are at the right place. Take a left and go straight back down this road.
c) At the end of Earl's Court Gardens, turn right on to Courtfield Gardens (Google Maps calls it Knaresborough Pl). Again, no signage to speak of. Base2Stay is down about 100 yards on the right. We walked past it as there is no signage over the sidewalk. Just keep looking to your right. From this direction when you reach the stairs to the hotel, the large sign will actually be up on the right of the porch. There is a small sign over the access buttons.
It would be good to familiarize yourself with the Underground if this is your primary form of transportation. For tourist destinations, you'll mostly be using the Piccadilly and District lines.
2. Use their restaurant programs. They have a good working relationship with several local restaurants. They called ahead and let the restaurants know we were coming. Check my reviews specifically for Pascucci's, Blackbird Pub and Thali, all of which were recommended by Base2Stay with a coupon for percentages off the meal.
3. Laundry. If you need regular laundry service and not specific a la carte items to be pressed or dry cleaned, head over to #5 (or so) Hogarth Street where there is a laundry and a wash/dry/fold service. Note that nothing gets pressed with that service unless you ask. I let Base2Stay know they would benefit their guests by offering such a service particularly for longer stay guests, but it is currently not offered. Base2Stay offers laundry service, but it is a la carte and quite costly for a family just trying to wash some underwear and t-shirts, etc.
4. Groceries. There is a M&S express store down on the corner of Earl's Court and Barkston, but it mostly has prepared foods and a fairly limited inventory. If you just want wine and cheese or a quick sandwich, it's perfect. The larger grocery is the Sainsbury's located about a block from the hotel in the other direction from the M&S. From the front door of the hotel, walk out and take a left on Courtfield Gardens. Your next right will be Collingham, turn right on to Collingham and go to the end and bear left. You'll see the Sainsbury's across the road. They have everything you could need there. Be careful crossing the traffic.
5. Walking distance attractions. Victoria & Albert Museum and the Natural History Museum are literally a 15-20 minute walk away. Go out the front door, turn left on Courtfield Gardens, right on Collingham, bear left to face Cromwell. Turn right on Cromwell and walk down less than a mile. The museums will be on your left. You can also take the Earl's Court station to South Kensington station and go that way to save the walk if you like.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.