We were in London over Christmas and Boxing Day (which I would not recommend because everything closes including the Tube) and chose base2stay because it looked like the neighborhood had some ethnic restaurants that might be open on Christmas and because of the kitchenette. We were in a Superior room on the lower level which meant going downstairs and then up 5 or 6 steps in a strange configuration (if you have mobility issues, definitely let them know as many of the rooms would not be accessible to you).
On the positive side, the staff was helpful and friendly (though I sent email before our arrival that was never answered), our room was quiet and clean. The hotel was close to the Earl's Court Tube stop (Earl's Court road exit) and was near to many restaurants, small markets, Marks and Spencer, and Sainsbury's. Earl's Court Tube stop is on the Piccadilly line so it is easy to get to from Heathrow and King's Cross/St. Pancras. The wifi was fast and reliable. The nespresso, microwave, mini fridge, kettle, and dishes all came in handy since so little was open on either Christmas or Boxing Day. The location was also walking distance to many museums (closed December 24-26) and Harrod's.
On the negative side, we had booked a "larger" room for 3 people and it was still a very small room. The fold-out cot wasn't very comfortable for an adult. Also, for a room with a kitchenette it was odd that there wasn't a table and chairs in the room. So, the only place to sit and eat was on the bed or at the desk. My biggest complaint is that the terrace doors were drafty so the room was always cold. The outside wall where the cot was was very cold.
Don't get a room with a terrace in the winter because the doors are not very weather tight.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hello Azogal, thank you for your review. Our Kensington hotel is a converted Edwardian townhouse and mews. Whilst there is a lift to all floors, access to some rooms requires a few stairs to be negotiated. We are always happy to arrange for guests who may find these difficult to be accommodated in bedrooms with level access, if given notice. As a converted group of period buildings, this also means that few rooms are identical in layout or size, which makes our hotel more interesting and individual. I apologise if the draught-proofing of the French doors to the garden was not weather-tight, and our maintenance team, which is always on hand to assist with guest requests, will look at this immediately. With regard to the mini-kitchen, as a hotel rather than a serviced apartment, this is a convenience rather than for full meals, but the desk, not being fitted, is intended to be used as a table. I hope you will return to try us again, perhaps in summer, when our terrace rooms are very popular.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.