We have officially voted this hotel as the best of our trip - great location, excellent service, very clean and comfortable and good value for money. Our check in was very efficient and informative and although we arrived well before the advertised check in time, were given immediate access to our room. We were given a room with four beds on the lower level. There are lots of little steps to negotiate with luggage but we didn't find that too problematic. The room was a good size for a family of four with the most comfortable beds we've encountered thus far. The room was quiet and could be made dark. The hotel is to be commended for the comprehensive information folder it has compiled about the room, appliances, hotel services and local food, grocery and other businesses (even shoe repairs which we happened to need) - the best we've seen. The room was spotless and cleaned every day. The shower head could do with improvement (not the best water flow so perhaps it was nearing the end of its lifespan) but the hair dryer exceeded expectations. The kitchenette was equipped with a nespresso coffee machine, tea making facilities and sufficient crockery and cutlery for us to use comfortably for takeaway meals etc. The hotel can arrange an in-room breakfast (prepared by a local cafe) for £7 per person but we opted to eat out - the information booklet makes lots of resturant suggestions. Our only gripe was the intermittent wifi access. All our dealings with staff were great and we witnessed them dealing with a guest complaint (an unreasonable one in our opinion) very professionally. Highly, highly recommend this hotel.

Booked a family room for me and my three children. For once all the beds were a decent size as most hotels with spare beds in rooms assume children are midgets. The facilities were excellent - small kitchenette with coffee machine - much appreciated. The reception staff were most helpful too when we need directions or a taxi. Very clean and good location. Will stay again!

There are the national hotel groups and there are these unique small hotels where attention to personal detail is key. Base2stay with respect to this was the vey best we've experienced. Every effort was made to accomodate us with our six month old baby as comfortably as possible. A wrong booking was dealt with immediately and remarkably efficiently. The hotel was warm, fresh and spotlessly clean. Hoping to go again soon....

Compact clean rooms with mini kitchen, WiFi and satellite TV. Ideal for exploring London. It is an easy walk to Earls Court tube station (on Heathrow Piccadily line). The new reception area opening late 2012 will have coffee etc.available.