Booked a family room for me and my three children. For once all the beds were a decent size as most hotels with spare beds in rooms assume children are midgets. The facilities were excellent - small kitchenette with coffee machine - much appreciated. The reception staff were most helpful too when we need directions or a taxi. Very clean and good location. Will stay again!

There are the national hotel groups and there are these unique small hotels where attention to personal detail is key. Base2stay with respect to this was the vey best we've experienced. Every effort was made to accomodate us with our six month old baby as comfortably as possible. A wrong booking was dealt with immediately and remarkably efficiently. The hotel was warm, fresh and spotlessly clean. Hoping to go again soon....

Compact clean rooms with mini kitchen, WiFi and satellite TV. Ideal for exploring London. It is an easy walk to Earls Court tube station (on Heathrow Piccadily line). The new reception area opening late 2012 will have coffee etc.available.

We were in London over Christmas and Boxing Day (which I would not recommend because everything closes including the Tube) and chose base2stay because it looked like the neighborhood had some ethnic restaurants that might be open on Christmas and because of the kitchenette. We were in a Superior room on the lower level which meant going downstairs and then up 5 or 6 steps in a strange configuration (if you have mobility issues, definitely let them know as many of the rooms would not be accessible to you).

On the positive side, the staff was helpful and friendly (though I sent email before our arrival that was never answered), our room was quiet and clean. The hotel was close to the Earl's Court Tube stop (Earl's Court road exit) and was near to many restaurants, small markets, Marks and Spencer, and Sainsbury's. Earl's Court Tube stop is on the Piccadilly line so it is easy to get to from Heathrow and King's Cross/St. Pancras. The wifi was fast and reliable. The nespresso, microwave, mini fridge, kettle, and dishes all came in handy since so little was open on either Christmas or Boxing Day. The location was also walking distance to many museums (closed December 24-26) and Harrod's.

On the negative side, we had booked a "larger" room for 3 people and it was still a very small room. The fold-out cot wasn't very comfortable for an adult. Also, for a room with a kitchenette it was odd that there wasn't a table and chairs in the room. So, the only place to sit and eat was on the bed or at the desk. My biggest complaint is that the terrace doors were drafty so the room was always cold. The outside wall where the cot was was very cold.