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“Not 4 star by any stretch” 3 of 5 stars
Review of London Premier Notting Hill

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London Premier Notting Hill
4.0 of 5 Hotel   |   5-7 Princes Square Bayswater, London W2 4NP, England (Bayswater / Notting Hill / Lancaster Gate )   |  
Hotel amenities
Ranked #423 of 1,074 Hotels in London
Newcastle, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Not 4 star by any stretch”
3 of 5 stars Reviewed March 29, 2013

I booked this last minute for a weekend trip to London. I was surprised to be directed to the basement and the smallest single room I have ever stayed in! Everything was cramped and it was difficult to walk around with my luggage in there and I really didn't have that much with me! The room was also quite warm and stuffy.

The room and bathroom were clean but the bed was lumpy and had seen better days. At first I didn't think there was a window but then noticed a small one next to the door. It was easy to miss because there was no light coming through it. It looked out into a tiny recess filled with gigantic, ugly pipes which made a racket all day and night. I'm a heavy sleeper so it didn't bother me but I can imagine the noise would keep many people awake.

There was no WiFi in the room, nor could I get a normal signal on my phone. I found this particularly annoying as I had to go upstairs to the lobby to make private calls and access the Internet. It seemed everyone else was doing the same thing so it was quite crowded upstairs.

On the plus side it is only a five minute walk from a couple of tube stations so it has good access to central London and I felt quite safe walking in the immediate area, although it is tucked away along quiet residential streets so can take a bit of finding.

Only two marks from me as I expect much more from a 4 star hotel and did not think it offered good value for money.

  • Stayed March 2013, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandar D, Manager at London Premier Notting Hill, responded to this review, April 15, 2013
Thank you for choosing Shaftesbury Premier London Nottinghill, We appreciate your comments and we promise that we will try our very best to serve you in th best way possible in order to ensure that we can provide you with one of the most wonderful stays you ever had.

May i kindly request you to please email me on dm.ship@shaftesburyhotels.com regarding the details of your booking so that we can investigate further in detail.

Thank you very much for your patience & support.

With regards

Mandar Dhage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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725 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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N Wales
Top Contributor
164 reviews 164 reviews
28 hotel reviews
Reviews in 66 cities Reviews in 66 cities
111 helpful votes 111 helpful votes
2 of 5 stars Reviewed March 24, 2013

Awful hotel, will never stay here again. Read mixed reviews before I booked this online. Didn’t book breakfast as at £15 per person per night they are having a laugh! There are several cafes / restaurants nearby (Whiteleys, Pret A Manger) where you can get yourself a cheaper (and more substantial) breakfast. The first room (No. 1) we were allocated was the size of a store cupboard. Seriously. My husband is 6’ 3” and I'm 5' 4" and we didn't have room to swing a cat. It would have been a squash for just one person nevermind a couple. The handle broke off the bathroom door, there were cigarette burns on the bathroom shelf, our double bed was squashed up against the wall and there wasn't one window so it was very dark. After visiting Reception several times to complain the Manager appeared as if by magic and offered us another room in the basement. A clubroom apparently. This was basically a normal sized double bedroom with a bigger bathroom with a shower cubicle over the bath and was a vast improvement on the first offering so we moved. The only downside was that the hotel handymen were outside our bedroom window from very early in the morning, chatting and smoking. A set of earplugs eliminated that problem. Be aware that they take your card details on arrival to put a £20 deposit against you in case of food /drink taken from the rooms minibar. The irony? Our minibar was empty even if we had wanted anything! Luckily the £20 wasn't taken from our bank account. Plenty of tea / coffee in rooms with kettle, ironing board and hairdryer. We stayed 2 nights, 2 nights too long.

Room Tip: Only take a basement room if it doesn't face the front.
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  • Stayed December 2012, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandar D, Manager at London Premier Notting Hill, responded to this review, April 15, 2013
Thank you for choosing Shaftesbury Premier London Nottinghill, We appreciate your comments and we promise that we will try our very best to serve you in th best way possible in order to ensure that we can provide you with one of the most wonderful stays you ever had.

May i kindly request you to please email me on dm.ship@shaftesburyhotels.com regarding the details of your booking so that we can investigate further in detail.

Thank you very much for your patience & support.

With regards

Mandar Dhage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
5 of 5 stars Reviewed February 25, 2013

I stayed for 4 days at the hotel. The facilities were good. The service was outstanding. Staff went out of their way to help me and whatever I asked for was there almost immediately. Would like to give a special mention to Kazim for excellent service. Am going back next week.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandar D, Manager at London Premier Notting Hill, responded to this review, March 18, 2013
Thank you for choosing Shaftesbury Premier London Notting Hill for your recent visit to London. We really appreciate your comments and feel very proud that the team at the Shaftesbury Premier London Nottinghill was able to meet your expectations.
We look forward to welcoming you back at the Shaftesbury Premier London Nottinghill

Warm Regards
Mandar Dhage
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Limerick, Limerick, Ireland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 25, 2013

Stayed here for a weekend with my boyfriend last October. The location is quite good it is about a 5 minute walk to the nearest tube station which is Bayswater. There is also lots of shops and restaurants near by at Queensway. Our room itself was really small but was clean and the bathroom was new. There was also aircon/heating which could be adjusted as you like. There was only free internet in public areas which did not correspond to the advertisement. Would not recommend eating breakfast there as it was £15 each for a cold breakfast which was not very appetizing. All in all it was good value considering the location and local amenities and I would definitely stay here again.

Room Tip: There are executive rooms which I imagine would be more spacious.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandar D, Manager at London Premier Notting Hill, responded to this review, March 21, 2013
Thank you for choosing Shaftesbury Premier London Notting Hill for your recent visit to London. We really appreciate your comments and feel very proud that the team at the Shaftesbury Premier London Nottinghill was able to meet your expectations.
We look forward to welcoming you back at the Shaftesbury Premier London Nottinghill

Warm Regards
Mandar Dhage
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed February 25, 2013

Shaftesbury Premier London Notting Hill is a good hotel.
It's not luxurious but it´s nice and gives you what you need for a pleasant stay.
The room was small but confortable. The bed was too small, I'm 1,82m and i've sleept with my feet out of the bed.
The bathroom was nice with a very good shower and the heated floor.
The free wi-fi was also a nice feature but the signal in the bedroom was too weak.
The breakfast was good, there was a little bit of everything. It's more than enough for the start of a new day visiting London.
The breakfast room was very small, more than 10/12 people and it was too crowded and noisy.
The best thing about this hotel is really it's location. It's near the Bayswater Tube and Bus Stations, near Hyde Park, Notting Hill (Portobello Road Market, etc) and there are a good variety of restaurants near the hotel. Basically it's on walking distance of a lot of interesting place.
If you don't have lots of money to spend, but want to be in a central hotel, I think this is a nice choice for you.

Room Tip: Avoid the rooms on the lower floors.
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandar D, Manager at London Premier Notting Hill, responded to this review, March 21, 2013
Thank you for choosing Shaftesbury Premier London Nottinghill, We appreciate your comments and we promise that we will try our very best to serve you in th best way possible in order to ensure that we can provide you with one of the most wonderful stays you ever had.

May i kindly request you to please email me on dm.ship@shaftesburyhotels.com regarding the details of your booking so that we can investigate further in detail.

Thank you very much for your patience & support.

With regards

Mandar Dhage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Senior Contributor
26 reviews 26 reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed February 24, 2013

The rooms are awfully small and the hotel didnt have food of any kind other than at breakfast. The room was absolutely freezing and the air conditioning kept cutting out so it never got warm. The hotel also advertised free internet but wifi was only available in public areas and the internet cable in the room was so ridiculously short I couldnt use the computer in bed even though the socket was right next to it. The whole hotel was shabby and outdated. Definitely not a 4* accommodation.

Stayed February 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandar D, Manager at London Premier Notting Hill, responded to this review, March 18, 2013
Thank you for choosing Shaftesbury Premier London Nottinghill, We appreciate your comments and we promise that we will try our very best to serve you in th best way possible in order to ensure that we can provide you with one of the most wonderful stays you ever had.

May i kindly request you to please email me on dm.ship@shaftesburyhotels.com regarding the details of your booking so that we can investigate further in detail.

Thank you very much for your patience & support.

With regards

Mandar Dhage.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed February 22, 2013

Stayed for one night with the mrs. The room was very small but we had no issue with that. Very comfortable bed and sleeping was excellent. Felt very cosy with wooden furniture.
A bit strange how they locked the window with a wood nailed to the frame…
Nice location near cinema and great places to eat.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mandar D, Manager at London Premier Notting Hill, responded to this review, March 18, 2013
Thank you for choosing Shaftesbury Premier London Notting Hill for your recent visit to London. We really appreciate your comments and feel very proud that the team at the Shaftesbury Premier London Nottinghill was able to meet your expectations.
We look forward to welcoming you back at the Shaftesbury Premier London Nottinghill

Warm Regards
Mandar Dhage
Duty Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about London Premier Notting Hill

Address: 5-7 Princes Square Bayswater, London W2 4NP, England
Location: United Kingdom > England > London > Bayswater / Notting Hill / Lancaster Gate 
Amenities:
Business Center with Internet Access Room Service Airport Transportation
Hotel Style:
#274 Luxury Hotel in London
Price Range (Based on Average Rates): $$
Hotel Class:4 star — London Premier Notting Hill 4*
Official Description (provided by the hotel):
Modern Hotel in restored 1850s Townhouses offering elegant comfort in a quiet garden square; short walk to the antique market. ... more   less 
Reservation Options:
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Also Known As:
Shaftesbury Premier London Notting Hill Hotel London
Shaftesbury Premier Hotel London
Comfort Inn Bayswater
London Premier Notting Hill England

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