I booked a double deluxe room at this hotel for an overnight stay for my partner & I. The room was TINY. The bed was tucked in against the window with only one side available to get in & out of it. It took 5 steps from the door to the bed. The shower in the bathroom was even smaller. When I asked at reception what made the room 'deluxe', the receptionist had me shown to another room, which was exactly the same. Even the porter stated that it was really only suitable for a single person. We were shown & decided to stay in another room on the ground floor, which had no view (not bothered). It was by some extractor pipes which made noise throughout the night, at least we had some room to move & a shower we could raise our arms in. I am sure that there are bigger rooms to be had, these must have a different name. Not a lot of room for your money here.

We will were moved to this hotel as its sister hotel The Grand Royale was having renovation work. The hotel is situated within a rather grand house, common in this part of town. The reception area is small and modern, the bedrooms tiny. Only stay in these rooms if you are a midget. We stayed en route on holiday so consequently had a lot of luggage, this filled the room, there was an ironing board in the cupboard (I dont know why as the room was not big enough to put it up), the window was tiny and the view was of a central heating pipe, it was boiling hot, I was shown several other rooms after I complained, all equally bad, as we were going to a show we had no time to look at another hotel, we reluctantly stayed and checked out first thing in the morning. I have complained to the company and received a partial refund.

They are extremely disorganised. Upon arrival (about 5pm) we were told there were no rooms after i had booked and paid in advance. We got moved to their partner hotel near heathrow with a complimentary cab, when we got there ended up having to wait 30mins cause they knew nothing about us coming. The next morning they rung us up to say we had ordered a cab when we hadn't (slyly trying to kick us out). We got back to this branch and our room wasn't ready, when we got in however i was glad we had stayed at the heathrow one for 2days. This hotel is ugly, the rooms are tiny and closet like. You can barely move round it.
Im pretty sure the double beds aren't double and it definitely isn't 4star! We didn't get anything complimentary.
No bottled water or anything and no fridge! What 4star hotel has no fridge and has their curtains falling down. Its ridiculous. Their staff are extremely unhelpful too. Save your money. I unfortunately got trapped into booking it cause i booked through the secret hotel deal on last minute (cost 415 for three nights) and little did i know that their 4star would actually look like it should have been referred to as a run down inn.

Extremely enjoyable hotel in a very nice area. Good location near Kensington Gardens and Queensway. There are two tube stations nearby and bus stops aren't too far away either, which makes this a good home-from-home for travellers who like to get out and about easily.

Ever since we found this quiet and cosy little hotel, it has been our first port of call whenever we visit London. Sadly, due to Shaftesbury Hotels' booking policy we haven't always been allowed to stay there - we were transferred to other Shaftesbury hotels instead on a couple of occasions. Having been avid London visitors for almost 25 years now, we have experienced many different London hotels, and none has been as close to our ideal (while remaining within a reasonable budget) than Shaftesbury Premier London Notting Hill.

The staff is very helpful if you need them. Any issue, be it big or small, is always resolved quickly and efficiently with a minimum of fuss. The last time we stayed there, we had booked a twin room, but upon our arrival there were only double rooms available. We were informed that we could have a twin room the next day. As for the room change, we didn't have to do anything but pack our bags - everything else was done for us. This whole operation was initiated by the manager Mr Ahuja himself - all in all a very impressive example of hands-on management.

Looking forward to our next trip!