First off, I stay with Holiday Inn over 100 nights a year and can understand an off day. BUT!!!!!!
Upon arriving I was greeted by rude, unattentive staff, who were more concerned with organizing papers than dealing with my check in.
After my checkin, arrived in room to find, a large white flakey stain on the bed spread, hmmmm imagine what that was???
Called the front desk to have them come to have a look.... the response was, " there are only two staff in the entire hotel and we are busy and will come in 15 mins. After 30 mins I called again, 30 mins later I went down to the desk and waited until they came to the room with me.
Upon arriving in the room, the attendent show the stain and immediately removed it from the bed, then asked "is there anything else?" At which point I asked what do you mean? are you not going to change the sheets? Change my room? "No sir, the sheets are clean"
At this point I asked to speak to the manager and was told there was no one that could speak to me until morning.
Also the room was very warm, I was told the A/C was not working and would not be fixed during my stay.
At this point I was done with this hotel, and lucky for me I booked my stay with Priority Club.... One call to them and I was on my way out of this dump and off to the 4 star Mayfair Holiday Inn. Priority Club guaranteed the rate from the Southwark and it cost me nothing extra but my time.
I recommend that everyone join Priority Club.....
NEVER STAY AT SOUTHWARK HOLIDAY INN LONDON
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