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“Where to begin...” 2 of 5 stars
Review of Holiday Inn Express London City

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Holiday Inn Express London City
3.0 of 5 Hotel   |   275 Old Street, London EC1V 9LN, England (East End / East London)   |  
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Ranked #549 of 1,065 Hotels in London
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Where to begin...”
2 of 5 stars Reviewed 2 days ago NEW

The good:
Staff, room service, bed.

The bad:
- Elevator acting up, no labels to when was serviced last time IF EVER.
- Breakfast... Dry sausages, fatty eggstuff, highsugar everything else. Boiled eggs would have been nice...
- Room: Noisy, earplugs provided was bit of a warning sign. could hear neighbour whispering
- Wireless working some of time...
- Cold
- no fridge/minibar

Room Tip: Some other hotel. For this price i would expect more.
See more room tips
  • Stayed December 2014, traveled on business
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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673 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (99)
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Exeter, United Kingdom
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Second trip to London in two weeks and a different hotel. Check in was efficient and friendly - the keycard machine was playing up but no dramas there.

It is never a good sign to see earplugs provided in the room but I don't think they were really all that necessary. Only real problem was that it was cold and the room took forever to heat up even with the heating set on the highest setting. I had no problems with the WiFi - which was nice.

Breakfast was your standard HI Express and is usually good elsewhere. Here it was spoiled by being sat in a centre island with no cover so was all lukewarm. It was also spoiled by one of the members of staff prowling around and monitoring where guests put the various breakfast implements after using them.

Almost the same price as the hotel I stayed in the week before but nowhere near as good.

Shame as they are usually good hotels.

Stayed December 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

I stayed here for nearly one week during a a visit in London early December. Good value for what you pay and very helpful staff (only one always wore a frown on her face). May be it was me! Good WiFi in the rooms, basic breakfast which is exactly the same everyday but since the location is super, you have a choice to avoid the "free" breakfast and go the numerous eateries not too far away walking or public transport. Downside is the noise and such that you are provided with a pair of ear plugs in the rooms! I had a room near the middle doors and every time someone opened which was throughout the night (guests and staff), it sounded they were trying to open mine! scary.

Room Tip: Avoid rooms near hallway doors if you can.
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I liked this hotel a lot. For not a lot of money you got a very well sized room, a huge and comfortable bed and breakfast. It is in a great location as well, 5 minutes walk from the Shorditch/Hoxton bars and 10 minutes from Liverpool Street station. The staff were very friendly and helpful as well.

The only negative was that the breakfast was only OK, mainly due to the lack of bacon. The rest was spot on

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 1 week ago

Great location, excellent room, friendly staff, great price, and unexpectedly great hot breakfast. Rooms are spacious & very clean, and loved the shower. Can't really say much for the staff. At check-in, they accommodated me although I arrived early without warning. Night shift staff was very helpful with ideas about where to eat.

Room Tip: You can't go wrong staying at the Holiday Inn Express City.
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  • Stayed December 2014, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ottawa, Canada
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel has the worst mattress I have ever encountered at a hotel. They must have been 5-10 years old. Very soft and uncomfortable. My colleague was also staying at this hotel and it was the same thing in his room.

The breakfast is included but it was awful so I avoided it after the first day

The pros is the it was in a good location and not too expensive. It was also remarkable quiet given the busy street.

  • Stayed December 2014, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig P, General Manager at Holiday Inn Express London City, responded to this review, 1 week ago
Thank you for your review on our hotel. I was shocked to read your comments about the mattresses. We are a fully refurbished hotel with all our beds being replaced just over 2 years ago.
Please can you email my guest services gsmcity@holidayinnlondon.com so that we can investigate this in more detail.
Thank you
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I arrived at 13:35. The room was not ready yet, so I waited until 14:05. That is still ok. During check in some people were complaining that the elevator doesn't work for a whole week. I was with two bags, one of them very big. I received eventually the room on the first floor, but to get there I had to climb about 10 stairs. No one even offered to help me with my bags.
Another issue is the air conditioner which made a constant noise especially when it was off. Sometimes it made a sudden strong and frighten noise which makes you jump. Thanks for the ear plugs, but it's not a real solution, since the noise bothers you not only during the nighttime.
The breakfast choice is very poor and same every day.
No closet, no fridge in the room. I also didn't like the mattress - too soft and low quality.
Considering all the disadvantages the price of over 200$ per night is really out-priced.
Overall the best part of this hotel was the close location to my work place.
I stayed in this hotel 6 nights.

Room Tip: just check what is the condition of the air conditioning.
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  • Stayed November 2014, traveled on business
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Craig P, General Manager at Holiday Inn Express London City, responded to this review, 1 week ago
Dear Emiliko
Thank you for your review on our hotel. We did have a problem with one of our lifts and unfortunately we had to wait 6 days for this to be repaired as there was a delay on the parts needed. Our other lift was in operation during this time.
Being a Holiday Inn Express hotel we do not have fridges in the room, or offer a porterage service. Our prices are very competitive in the area.
We are experiencing some intermittent problems with our AC system which is why we are providing ear plugs, but this is being worked on.
Thank you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express London City

Address: 275 Old Street, London EC1V 9LN, England
Phone Number:
Location: United Kingdom > England > London > East End / East London
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Restaurant Wheelchair access
Hotel Style:
Ranked #549 of 1,065 Hotels in London
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express London City 3*
Number of rooms: 224
Official Description (provided by the hotel):
Welcome to the Express by Holiday Inn London City. Our hotel is ideally located on the doorstep of the City of London, with the financial districts of Broadgate & Bishopsgate just minutes away for our business guests. We have excellent transport links for the London Underground and Kings Cross & Liverpool Street National Rail terminus not to mention St Pancras International Station for the Eurostar. We sit on the gateway to Hoxton Square, Shoreditch & Brick Lane, whatever your reason for visiting London we are an ideal base for exploring this vibrant area of London. If culture & history mixed with London s coolest restaurants, bars & shopping is what you want then you have just discovered East is the new West! Fear not, for we are also ideally located for London s attractions such as Tower of London, Tower Bridge, Bank of England, Tate Modern, St Paul's Cathedral & South Bank to name but a few. We have just undergone a full refurbishment of our Lobby, Reception, Bar, Restaurant and Meeting Rooms to reflect the cool, contemporary urban location we reside in. We have 224 purpose built bedrooms, all of which are light and spacious with large desk space all rooms are en suite with refreshing power showers as well as a newly installed state of the art interactive television & in room movie system. All of our guestrooms, meeting rooms & public areas are equipped with high speed wi-fi internet access. ... more   less 
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Also Known As:
Holiday Inn Express London City Hotel London
Holiday Inn London City
Holiday Inn Express London City England

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