taken from the website: "At the Mowbray Court Hotel there are 75 spacious and comfortable guestrooms to choose from [...] All guestrooms have been designed and decorated with the comfort and convenience of the valued guest kept in mind.
Firstly, we were shown to a room in The Annex, a separate building to the hotel but run as if it were part of the hotel. There was no elevator between floors as advertised, and no en-suite facilities, again, as advertised. It was a shared bathroom. Our room WAS NOT spacious. On opening the door, it hit the bed. Decorated with comfort? Yes, if you found the stackable seats used for school assemblies comfortable.
"All guestrooms are fully equipped with modern facilities [...] with an en-suite, a hairdryer, a trouser press, a radio, direct dial telephone, laundry service and tea/coffee making facilities."
En-suite? No. Hairdryer? Easier to blow on my own hair. Trouser Press? No. Radio? Possibly part of the TV channels available but I didn't check. Tea/coffe making facilities? Hell No! Our room came fully equipped with a sink and TV. The shared bathroom, (I repeat again, not en-suite) had cracked tiles, and flaking paintwork around the sink. It also had a mop in the corner. There seems to be no attention to detail at all.
The location was excellent. I can't fault that. To be honest, I didn't particularly mind it's ilimited services, but this hotel has to advertise in a way that will meet a customer's expectations. What I was expecting, and what I ended up with were vastly different. The annex should definitely be advertised as a hostel, and it certainly needs to be mentioned at some point. Perhaps the price we paid is the reason we were put in the annex, but again, this needs to be made clear. There was also no one readily available in the annex for help. (No reception)
The customer's expectations were not met, and for this reason I scored it low.
- Official Description (provided by the hotel):
- If you are looking for an affordable and good quality accommodation in the centre of London, you have just found it!Opened in 1960, The Mowbray Court Hotel is a 2 star is situated in central London, in beautiful Earls Court area. The hotel offers 82 bedrooms, majority of which have full en suite facilities. All the bedrooms are brightly decorated, well furnished and equipped with hair dryers, room safes, trouser pressers, direct dial telephones, digital television and radio.Friendly and multi-lingual staff will receive you 24 hours, 7 days a week.During your stay at Mowbray Court Hotel in Earls Court central London area, you have plenty of opportunities to visit shopping areas of Oxford Street, West End Kensington and Knightsbridge with the world famous Harrods Store, Westfield Shopping Mall, Shepherds Bushand the Hamleys Toy Store.Major tourist attractions of London - Buckingham Palace, Tower Of London, Big Ben are also easily accessible via tube or bus. The hotel area offers variety of restaurants, shops and pubs for your convenience.Benefited by the close proximity of Earl's Court Exhibition Centre and Earl's Court underground station, only 30 minutes from Heathrow Airport and 15 minutes from Gatwick via West Brompton Station, Mowbray Court Hotel is the perfect place to stay during your visit to London. ... more less
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- Also Known As:
- Mowbray Court London
- Hotel Mowbray Court
- Mowbray Court Hotel London, England