management has this team so focused on customer satisfaction its quite something to witness. you'll read many reviews that expound on it. however, overall interior design is amateurish, reminiscent of a mid-priced Victorian hotel from 20 years ago. frumpy printed carpet in the lobby, heavy Victorian furnishings, and although there are windows you'll never be drawn to look out of them they're buried somewhere under all those window coverings and behind over-sized furniture. flat screen tvs in an armoire ? what year is this? too much furniture in general in the rooms and so many directories you can't work at the desk. i never did see what was outside my small window, it was covered with a sheer-yes i said sheer-, a very heavy Roman shade, AND curtains. i knew there were issues when i stepped in the lower reception lobby and the small desk had cords draped from all ends and the glass shelves behind it had trinket gold jewelry for sale - ish. this isn't 5 star level design or furnishing, in order to merit this ranking they need a pro to bring the 41 up to other London boutiques (see my other review)
find one with a window you can see out of
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to post your review of 41 on Tripadvisor. I am most grateful for your feedback, which is such a valuable source of information for me, regardless of whether it is good or bad, and helps me monitor the service we provide.
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I was delighted to read that you found the customer service provided during your time extraordinary but was sorry to learn that you found the decor and character of 41 not to be to your liking. We receive so many positive comments with regards our unique rich mahoganies blended with black and whites, but I am sorry that this was not the case for you.
I was so pleased to read that you enjoyed the service provided and were impressed by Lauren and her team, many of whom have been with us for some time. Their passion to deliver above and beyond and to exceed guest expectations at every encounter is what we pride ourselves on and what makes an experience at 41 as memorable as many others on this site and others have described it to be.
Thank you for being our guest and for taking the time to post this review of your stay.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.