Wow, upon arrival all the way through the stay it has been amazing. First of all location, it is literally a 5 minute walk from Hendon Central, just leave the station and turn left and you'll find it. Really easy to get to- just don't trust google or apple maps as it puts you on the wrong side of the road next to the pub and you end up in the residential area looking lost.
We were greeted by the lovely man on the desk who was amazing in the fact that as they'd changed the hotel rates (to lower than what i agreed to pay) he'd knock the difference off my bill...what a start! But then, more surprise, along with the usual hotel bits of breakfast times etc...he took my bag and walked us to our room.
Everything is clean, crisp, modern and with purpose. The bed is the comfiest bed, and the shower, both powerful and hot.
You don't need to take any toiletries! All supplied by l'occitaine (sp?) there was shower gel, shampoo, toothbrush kit, shaving kit, nail kit, slippers, shower cap etc etc. All incredibly well thought out for business travellers perhaps... either way i got excited. The only 'drawback' (only for some) is that the only brightly lit mirror is in the bathroom, and to dry your hair you need to sit on the floor by the wardrobe (as the dryer is connected in there). Not a problem for me, but maybe for those who prefer a dressing table. But there is a seat and small table provided next to it, near plug sockets too should you so wish to move over there.
Free wifi, yay, fully air conditioned (not necessary as its january, but great in the summer i bet)..but one of my favourites..blackout blinds, and of course plug sockets by the bed (awesome when mobile phone is also your alarm)
Greeted with a plate of guilian chocolates and complimentary drinks in the fridge (that were replaced free of charge the next day). Everything was a delight.
Breakfast was impressive. There is a vast variety of choice, from fresh fruit, cereal, pastries to the more eclectic varieties of cheese and meats for the more european palette.
The staff were exceedingly helpful, and the little touches (such as the tea being fortnum and mason) made you feel like you were staying in pure luxury for a bargain and only 20 mins tops to the centre.
Will definately be returning, and will recommend it to you all