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“Small comfortable and friendly” 4 of 5 stars
Review of Number Sixteen

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Number Sixteen
4.0 of 5 Hotel   |   16 Sumner Place, London SW7 3EG, England (Knightsbridge / South Kensington)   |  
Hotel amenities
Ranked #113 of 1,065 Hotels in London
Brussels, Belgium
Top Contributor
78 reviews 78 reviews
22 hotel reviews
Reviews in 40 cities Reviews in 40 cities
55 helpful votes 55 helpful votes
“Small comfortable and friendly”
4 of 5 stars Reviewed November 10, 2012

We stayed for 3 nights on a business trip for me and a shopping trip for my wife with some seeing of friends thrown in. Number Sixteen was a very convenient base for all elements, very central a few paces from South Ken tube but in quiet side street. The staff were friendly - the nice man who showed us to our room was exceptionally determined to show us everything on arrival. Reception staff and others were unfailingly pleasant and helpful and cheerful.

The deluxe room was well-appointed - very comfortable and large bed (exceptionally comfortable pillows), large enough room to be comfortable but no more, hanging cupboard with real hangers you can actually lift out and put back (one of our hates the chain hotel type you now get in many quite reputable hotels) good polished granite style bathroom with bath and shower and space to set things. No extractor fan, and a tap that made getting cold water a challenge. Air conditioning in the bedroom but as always a bit noisy so we vacillated between leaving it on and off all night, as the room tended to be too hot even in cold weather
Minibar and safe. Good drawer space/ Third floor is probably quietest but lift only to second floor and then narrow steep staircase unsuitable for people of limited mobility. There is ready assistance with luggage so this was not a problem for us.

Courtesy laptop downstairs for residents. Wifi available for 20 pounds a day which we thought exceptionally expensive and didn't take. Staff willingly printed off a small document transferred to them by email from the residents laptop.

Honesty bar, which is always a charming touch, and was well-stocked and easy to use., whether for taking drinks to the room (minibar stock less well chosen) or consuming downstaris, and a pot of tea or coffee always readily available anywhere on request.

The two downstairs rooms quickly felt quite small when even one of two small groups of people were present (and their conversations intrusive), but wonderfully like being in someones living room when you more or less had them to yourself. The breakfast room is also quite small, overlooking a pleasant garden space, the room a bit pain quotidien in table style and layout. Excellent breakfasts with fresh fruit (some tinned thrown in for the addicts), greek yoghurt, fresh individual coffee and of course english breakfasts available.

Expensive of course but all decent London hotels seem to be expensive and this one no more than you would expect for such a location and this standard.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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270 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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English first
oslo, norway
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed November 5, 2012

I had read through all the reviews of Number Sixteen and knew to expect a great deal. All my expectations were fulfilled 100 per cent! Young, friendly and helpful staff - they obviously are there to help! So, from the arrival throughout the weekend til goodbyes - we just loved everything about the place. We stayed in a luxury room on the top floor.Lots of space, beautiful interior, huge bathroom - so quiet and peaceful. Very good beds, we slept like babies. (One wish: a water kettle would have been nice to have a cup of coffee on your own without any hazzle. Costs little and takes hardly any space). Very good breakfast. Fresh berries, croissants, omelettes - anything you wished for, was there for you. There was only one minor drawback - the breakfast area is rather small and we felt a bit squeezed in. Number Sixteen has a perfect location too. I will most certainly return next time in London!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Top Contributor
295 reviews 295 reviews
80 hotel reviews
Reviews in 94 cities Reviews in 94 cities
376 helpful votes 376 helpful votes
4 of 5 stars Reviewed October 27, 2012

It is a super stylish hotel on a very pretty street in South Kensington. We booked a superior room and, while it was strikingly decorated in pinks and flannel grays, it was small with a tiny closet space and no place to store luggage but within the room, making the living space that much smaller. The bathroom was equally small with a tiny sink and a side shelf to store the necessaries. Again, super chic, alas another meter of space (for the price) would do wonders.

Service is exceptional at the front desk and in the common areas. However, the staff are young, mostly Eastern European guest workers, which did not appear to have enough knowledge and experience with local restaurants. While one of the recommended restaurants (Tom's Kitchen) was good, the other (Bumpkin) was a disappointment. Hence, do your homework prior to arriving in London and do not rely on the suggestions of the staff.

This is certainly not a budget type of a hotel; however, there is no excuse for a 20 pound per day WiFi charge, as there is no excuse for an 18 pound continental breakfast, or a 13 pound glass of an average champagne from the honesty bar. We found those extras to be too much of a nickel and diming of the guests. Just walk out the front door and there are many wonderful breakfast and pub options.

Room Tip: Splurge for the higher category rooms for more space.
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
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Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 15, 2012

What a wonderful little hotel in Chelsea. Only reason it didn't get 5 stars was they couldn't get air to my room as I visited during the summer and it was one of the few warm days in the UK. They had a wonderful English Breakfast. The rooms while small (I think that's standard for London) were well put together and clean. The service was excellent. I absolutely loved the location which was close to everything it seemed while retaining a quite home like feel. I will stay here again when I visit London.

Room Tip: Try not to stay on 3rd floor.
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  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beaconsfield
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 3, 2012 via mobile


My darling treat me to stay in this lovely hotel when we go to London for shopping or theatre I absolutely love room 7 it's the biggest and breakfast is delicious!Service is very high quality they always take our car to be parked,lend me umbrela when I forget and we usually get deal with bubbly welcome drink.I would very recommend this place.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern California
Top Contributor
201 reviews 201 reviews
38 hotel reviews
Reviews in 56 cities Reviews in 56 cities
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed October 2, 2012

The Good: lovely street in So.Kensington, close to the Tube, beautiful B&B with exquisite decor, spacious room with large bathroom (we were in the 'basement' & the room looked as though it had been recently redecorated), FABULOUS bed with lovely linen, nice amenities in the bathroom.
The Bad: our room was right on the street and we did get noise, the breakfast (not included) was mediocre, you have to pay an outrageous sum for WiFi (you'd think in this upscale property it would be included), we asked them to call a cab for us the following morning and they forgot, they tried to charge us for champagne from the minibar (we never even opened the minibar.)
The Bottom Line: Even though it was a beautiful place, there was enough not to like that we'd find a different place to stay next time we're in London.

Room Tip: Avoid the 'basement' and rooms facing the street.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Venice, Italy
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 30, 2012

What a lovely hotel! I was taken here on a surprise romantic getaway by my husband. The staff were very welcoming and took care of all our needs. We were offered a welcome drink which I thought was a nice touch. The room was really lovely with great amenities. (it was a bit cold as it was partially the basement but it was late Sept and quite nice weather in London that year ). I had breakfast on the last day (ordered from the menu) and it was great. Plentiful and they bring you loads of tea and jam! The buffet selection seemed abundant and very fresh. The sitting room is a great place to relax with the possibility of checking your email from the computer available.
A great location: close to the Tube, loads of restaurants, bookshops, museums and Boujis nightclub if you can get in ;p. You can literally walk everywhere from there.
We spent most of our time in London exploring the great city that it is so really spent minimal time in our hotel and can't really comment on any negative aspect. Therefore, a great experience overall. I would recommend this place and definitely return for my next stay in London!

  • Stayed October 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Number Sixteen

Address: 16 Sumner Place, London SW7 3EG, England
Location: United Kingdom > England > London > Knightsbridge / South Kensington
Amenities:
Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#92 Luxury Hotel in London
#117 Business Hotel in London
#193 Family Hotel in London
#202 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Number Sixteen 4*
Number of rooms: 41
Official Description (provided by the hotel):
Number Sixteen forms part of a row of gleaming white stucco mid Victorian townhouses. It originally opened in the 1980’s and instantly became popular with discerning travellers looking for an alternative to the larger Park Lane hotels. Now several years on, the hotel has a Firmdale point of view. Kit Kemp redesigned the hotel in her signature, fresh modern English style. ... more   less 
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Also Known As:
Number 16
Number Sixteen London, England
Number Sixteen Hotel London

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