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“Wow! Unforgettable stay. So glad we chose this Hotel.” 5 of 5 stars
Review of One Aldwych

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One Aldwych
5.0 of 5 Hotel   |   1 Aldwych, London WC2B 4BZ, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #39 of 1,073 hotels in London
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Wow! Unforgettable stay. So glad we chose this Hotel.”
5 of 5 stars Reviewed October 1, 2013

I booked One Aldwych as a surprise Wedding Anniversary treat for my wife. I'd read up on it on tripadvisor and had seen all the great feedback and it seemed to stand out as somewhere a little more interesting to the perhaps more famous, long-established 5 star London Hotels (you know the ones!). I decided to bite the bullet and booked it for the day of our anniversary.
All I can say is I am SO GLAD I went with this hotel - it is FANTASTIC!
When I called the day before our stay to check the booking was all correct, the lady at reception was extremely friendly, helpful and was really sweet about the fact I'd booked this as a surprise.
At check in on the day we were given a very warm and friendly greeting and promptly received an upgrade from the 'Aldwych' double room I had booked to an 'Executive' double - I was really surprised and chuffed by this, as this had never happened to us before - even on our honeymoon!
The room was spotlessly clean and very comfortable with a lovely king-sized bed (a great night's sleep), very modern flatscreen TV and all the mod-cons you'd expect from a 5-Star Hotel. The best part however was the most luxurious bathroom - wow, what a beauty! Spotlessly clean with a nice big bath (the most comfortable we've ever had in a hotel) a separate power shower and even a tv you could watch whilst taking a bath - it was hard to leave. Also, the shower gel/shampoo etc were all top quality luxury products which all added to the feeling of a special occasion.
The location of the hotel is a real plus too as it's slap bang in the middle of theatre-land and only a 3 minute walk to Covent Garden. You're surrounded by great places to eat and drink so we decided to explore and ate dinner at a nearby restaurant - although the food at the Hotel looked very good indeed.
When we got back to our room that evening the room had been freshened up for us and a turn-down service had been provided. Then one of the staff came to our room and delivered a complimentary bottle of Champagne and strawberrys dipped in chocolate as an Anniversary gift! - this was totally unexpected and came as a wonderful surprise.
All in all, we would recommend this Hotel very highly to anyone seeking an exciting, romantic luxury break in the heart of London. The hotel exterior is classic and stunning and the interior very modern and stylish. The lasting memory though will be of the friendly and helpful staff who went beyond the call of duty to make us feel welcome, relaxed and well-looked-after during our truly special stay. We will definitely be back!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KostasSfaltos, General Manager at One Aldwych, responded to this review, October 4, 2013
Dear withnail12345

Thank you very much for your comprehensive review following your stay at One Aldwych. It is a pleasure to read all your comments and to hear how much you enjoyed your time with us.

We do appreciate all your feedback about our facilities and location. Thank you also especially for your kind remarks regarding our friendly and helpful team.

I do hope that we will have the opportunity to welcome you back soon and thank you once again for taking the time to write.

Yours sincerely

Kostas Sfaltos
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 1, 2013 via mobile

This hotel far surpassed any expectations I had. My friend and I stayed there and visited the theatre last weekend for her birthday. The service provided by all members of staff was second to none, the facilities were superb, and they went over and above standard service. We were upgraded to an executive suite, and left a bottle of champagne and chocolate cake as a birthday surprise. Total 5* service. I intend to book again prior to christmas, and I would stay nowhere but the aldwych. Thank you all for making my time there unforgettable.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KostasSfaltos, General Manager at One Aldwych, responded to this review, October 4, 2013
Dear nurseelle28

Thank you for your lovely review of One Aldwych. We are thrilled to hear how much you enjoyed your celebratory visit.

We do hope we will have the opportunity to welcome you again prior to Christmas and thank you again for your comments.

Yours sincerely

Kostas Sfaltos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ed, Sweden
1 review
5 of 5 stars Reviewed September 25, 2013

in one word: great. stayed there already 2 times. If you are going to the west end this is the place to stay: walking distance from the major theatres. The best thing of the hotel: room-service is fast and great quality. Worse part of the hotel: the bathrooms are old tasteless... what's with the LCD TV by the sink?

Room Tip: rather than taking 2 rooms the suites are great value for money
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KostasSfaltos, General Manager at One Aldwych, responded to this review, October 2, 2013
Dear johnsmithgoesonvacat

We are delighted to hear you had a great stay at One Aldwych. Thank you for your review and for mentioning both our room service and our location in Covent Garden’s Theatreland. We also appreciate your feedback regarding our bathrooms, which we take onboard for our future planning.

It would be a pleasure to welcome you again soon.

Yours sincerely

Kostas Sfaltos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Banbury, United Kingdom
2 reviews
5 of 5 stars Reviewed September 20, 2013

I booked One Aldwych for my husband,my brother and his wife for a celebration weekend to mark my brother's 60th birthday. My husband and I visited London in the week before to see if the hotel and other venues that we had booked were as we hoped.
One Aldwych far surpassed everything that we could have wished for. The personal attention given to us was outstanding!
From the prompt email replies prior to our arrival, to the guided tour of the hotel by the amazing Carolina on our recce, the champagne on arrival,the quiet lounge, the stylish rooms,the birthday cake and champagne gift for my brother, the arrangements made for late checkout,I could go on and on. Everything was done with such courtesy and a genuine desire to make our weekend ultra special. Thank you all so much. I can thoroughly recommend this marvellous hotel and hope to return soon.

Room Tip: We chose the executive rooms on the first floor and the One Aldwych birthday deal including champagn...
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KostasSfaltos, General Manager at One Aldwych, responded to this review, October 4, 2013
Dear Catherine W

Thank you for choosing One Aldwych for your brother’s special birthday weekend, it was a pleasure to welcome you all.

We are thrilled that your visit was such a success and that our personal service enhanced your celebrations. Thank you for writing and we hope that we will be able to welcome you again.

Yours sincerely

Kostas Sfaltos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 15, 2013

We spent 2 nights here to celebrate our 25th wedding anniversary. it was recommended to us and suited us as its so central to covent garden and the theatre. We LOVED it! Had just the basic room but it was all that we needed. The service was fantastic, all the staff were very attentive. Spent lots of time drinking really good cocktails in the bar and people watching......can't wait to go back...!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KostasSfaltos, General Manager at One Aldwych, responded to this review, October 4, 2013
Dear Lindy104

Thank you for sharing your experience at One Aldwych. We are very happy to read your lovely comments and delighted that you had the opportunity to enjoy our famous Lobby Bar.

We look forward to welcoming you back.

Yours sincerely

Kostas Sfaltos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eggenwil, Switzerland
Top Contributor
54 reviews 54 reviews
28 hotel reviews
Reviews in 20 cities Reviews in 20 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed September 14, 2013

I stayed at One Aldwych with my husband a number of times after it first opened and was always impressed by the attention to detail, but hadn't been back for a while, so decided to take the opportunity on a recent business trip when traveling alone. Well nothing has changed, the staff are still easily the most helpful in London and the rooms as stylish as ever, although the small double I had would have been way too cosy for two, unlike its neighbour (to which we were once upgraded) which is circular with a great view.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KostasSfaltos, General Manager at One Aldwych, responded to this review, October 4, 2013
Dear BonsaiGirl

It was a pleasure to welcome you back to One Aldwych and thank you for your kind review. We are delighted to hear that you remain impressed with both our staff and facilities. We are pleased to offer a good selection of rooms and suites to suit all requirements and we do hope that we will see you again in the not too distant future.

Yours sincerely

Kostas Sfaltos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Great Yarmouth, United Kingdom
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 11, 2013

Staff were excellent. Location just right. Ate on balcony overlooking the bar. Looked after our bags all day and when we returned were shown into quiet lounge to use even though we had checked out. Would definitely return.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KostasSfaltos, General Manager at One Aldwych, responded to this review, October 4, 2013
Dear Davide S

Thank you for your review of One Aldwych. We are so pleased that you had a successful stay and had the opportunity to enjoy Indigo Restaurant and our guests-only Lounge at One.

We do hope to welcome you again.

Yours sincerely

Kostas Sfaltos
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about One Aldwych

Address: 1 Aldwych, London WC2B 4BZ, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in London
#22 Business Hotel in London
#35 Romantic Hotel in London
#35 Luxury Hotel in London
#49 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — One Aldwych 5*
Official Description (provided by the hotel):
One Aldwych is an award-winning contemporary luxury hotel with a superb location in Covent Garden. Set in the heart of Theatreland, just moments away from the world-famous Royal Opera House and many of London’s top attractions, this five-star hotel is perfectly placed for exploring the capital.Each of One Aldywch’s 105 bedrooms and suites has been individually designed to provide the utmost in comfort and feature original works of art from the hotel’s private collection. Guests are welcome to use The Health Club’s stunning chlorine-free pool with underwater music and state-of-the-art gym during their stay.The hotel has two exceptional restaurants - Modern British Axis at One Aldwych and Indigo with its seasonally inspired Modern European menu. These along with the buzzing Lobby Bar’s inventive cocktails and sensational afternoon tea are just some of the many other reasons that make a stay at One Aldywch so memorable. ... more   less 
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Also Known As:
1 Aldwych
One Aldwych Hotel London
One Aldwych London, England

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