We liked this hotel , unobtrusive with friendly and genuinely helpful staff. Rooms are functional with facilities of a good quality. Pool was compact but adequete , sauna was good. We did not use the restaurant as the menu looked rather limited and there are loads of places to eat in the surrounding streets between the hotel and Covent Garden.

Had a wonderful shopping weekend in this superb hotel.

Reception: from check in to check out and throughout the stay very professional, friendly and helpful, everything to our wish. One lady was extremely welcoming and polite, she checked us in and also out.

Concierge: Organised 2 restaurant reservations and had wonderful restaurant tips on hand before our stay, the recommendation of AMAYA, an indian restaurant was superb!
Rooms:
we had to executive rooms and i would say the one of them would be really small for 2 tall persons. It had a nice bathroom but the bedroom was tiny, nothing for claustrophobic persons. Quality and cleanliness very good! Complimentary Fruit platter consisted of two mandarins, would not call that a platter then!
Spas and pool very excellent and the massage is definetely a go! one of the best we experienced and we had quite a few already!
I personally did not like the area of the hotel that much, its very crowded and touristy. Musicals are at your doorstep and much seems to be in walking distance like Trafalgar Square and Piccadilly circus. Next time i will have a hotel in quieter Chelsea, Kensington or Marylebone, bit that is only my preference, has NOTHING to do with this gem of a hotel!
Tip: For a good burger you can go to Byron Burgers which is around the hotel and has a nice atmosphere too!

Price: on the high side for quality and size of rooms

I stayed in Suite 606, also known as Dome Suite. Tlhe suite is huge, immaculate, it oozes elegance, has a spacious bedroom, guest bathroom, lounge area that can easily seat 10 people, and dining room table in the dome that can seat 10 people. I didn't want to leave my room. Since I was on my own, I was saddened that I couldn't utilise the room. When travelling here, at least use the room for a meeting, or host a function - its that special.
When I walked into the Lobby Bar it was very full. As I walked in I scanned the area for an open seat. Two servers immediately spotted my predicament and before I could even ask, one prepared a table and chair for me. Anticipating customer needs even before they ask is the ultimate definition of service in any industry. One Aldwych sets the standard!
Everywhere I went in the hotel I was offered a paper, as soon as the staff realised I was on my own. I was always addressed by my name - talk about personalised service!
The Axis restaurant is not only elegant, but the menu is varied. I am a vegan and had a great meal. All tastes will be catered for! The winelist is equally great, offering French, Italian, German and new world wines.
The gym is well equipped; the pool large and quite nice.
But the abiding memory is of staff who are friendly, caring, efficient and anticipate customer needs!
The hotel truely lives up to its slogan " as good as it gets". And it is right in the heart of theatre land!

I travel a lot and this is my favorite hotel in the world, bar none. I stayed at One Aldwych often and would move in if I could. Superb hotel, staff, pool & fitness center. Rooms comfortable no matter the class of room. Thoughtful touches like a new plastic bag for liquids for packing, fruit and water daily, most comfortable beds, pillows, wireless internet included. Love the new guest only lounge. The staff is fantastic--from the doormen, to the front desk staff, concierge, room service, restaurant, lobby bar, health club, and management, you won't find nicer, kinder, more efficient staff anywhere. Well done One Aldwych, well done.