I don't know where to start with this review as it is sooooo bad.
Firstly I arrived on a Friday evening and there was a Salsa party full of underage drinkers happening in the lobby (very loudly) - there was no use complaining as some of the attendees were staff as they came and went from the room behind the reception desk.
After struggling from the taxi with several bags - there is no porter service, so you need to manage your own luggage - 3 people stood behind reception whilst I struggled to manouvre through the revolving door with all my bags.
The fitout is very nice, and recently refurbished in an elegant manner - so after seeing the public rooms I was looking forward to seeing my room. I was shown to a twin room on the 3rd floor - (room 3004) - it seriously was about 2 metres square - with the 2 beds and a wardrobe there was no room for our bags and 2 adults to be in the room at the same time. But very nicely fitted out. I called reception to ensure that this was a superior room as I had paid extra for a superior over the standard and was told it was and when I enquired if all the rooms were this size was assured they were.
The next day the shower blocked and flooded the room. Maintenance were quick to respond and said it happened regularly and they would immediately fix and dry the carpet in my room. I left for the day at 10am. When I returned at 7pm - the carpet was still sodden and all they had done to dry the carpet was open the window. I complained and asked to be moved to another room as I was staying for a week. They argued for a while about not having other rooms and so I said I would check out then as I was not prepared to stay in a wet room - and miracously they found another room for me.
My new room was on the 7th floor and was about 4 times the size of my previous room - so much for all rooms being the same size.
The next day I told them my airconditioning wasn't working - the thermostat said 19 degrees so it would cut out after 1 or 2 minutes, when in fact it was about 28 degrees. After 3 maintenance guy visits they all said it was fine and they hadn't done anything. Finally the concierge Kumar came to help - and he was the ONLY person in the hotel who had any sense of service ethic. He got it fixed and did everything he could to try and improve my stay. If it wasn't for him I would have checked out at this stage.
The list of complaints goes on so I will summarise:
-tried to order room service from the menu in my room but was told they don't actually have the food on the menu (pizza etc) - just sandwiches. When I said 'whats the point of the menu then?', they didn't care.
-asked for a taxi to be ordered to take me to a business meeting - took 40 minutes for them to understand the address, I even had to log onto google maps and print it for them and take it down to reception. (and this is supposedly an english speaking country!)
-booked a meeting room in the function centre for 6 hours supposedly with tea, coffee and water - they didn't offer tea or coffee once during the 6 hours or even refill the water, there were no staff visible at all
-after having a very nice muesli for breakfast on the first morning, I enquired for it on the next morning and they said they had run out - never appeared again for the rest of the week. Likewise the coffee making machine broke on the Monday and wasn't fixed again for the remainder of the week I was there.
All in all a nice looking hotel - but the service levels are what you expect of a 3 star hotel - they have no idea of what 5 star service is, and given it was in excess of 250 pounds most nights certainly not what you pay for. I usually stay in the Charlotte Street hotel, and tried here for a change but it was a big mistake.
Beware - if you are used to good service you will not like anything about his hotel - it is amatuer hour on every level.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank your staying at the Bloomsbury Street Hotel.
Firstly, I would like to thank you for giving such a comprehensive review of your stay as this helps us to monitor and improve our commitment to make sure our guests have a lovely time with us.
Naturally I am extremely sorry to hear about your experience with us, and on behalf of my entire team would like to convey my profound apologies. We are all very disappointed to hear about your experience are agree that your experience was totally unacceptable. I have raised this matter with all the concerned departments and would like to re-assure you that corrective actions will be taken.
I would also like to take this opportunity to thank you for your balanced review on our brief encounter (as a concierge), and I am glad that I was able to be of kind assistance. I agree that on this occasion we have let you down on a number of occasions, but I look for an opportunity to redeem our team and rebuild your trust in our hotel. Hopefully you will give us this opportunity soon and change your perception of our hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.