Having stayed in so called four star hotels in London before, this five star hotel was a real treat - but it is very expensive. We liked everything about Browns: the manageable size, interesting boutique style decor, the huge choice of cocktails in the bar, the charming and approachable staff, the good breakfast and the lovely room.

We we in London for my husband's birthday and to use a voucher for dinner at the Dorchester on Park Lane. The Dorchester dinner was dreadful (in the Grill restaurant: boring menu, staff who didn't make eye contact, slow service, food unexceptional). In contrast, we had dinner the following night in Browns' Albemarle restaurant, which was excellent. Interesting range of dishes and beautifully cooked. Pricey though at £150 for two - without pudding.

Browns is in a brilliant location, just off Piccadilly. It's an easy walk to many of the tourist attractions in West London, the tops shops, etc. We would definitely stay here again, credit crunch permitting.

Stayed with teenage daughters for some shopping and shows. Felt at home from the moment the doorman took our bags. Lovely bright large room - perfect temperature and so quiet despite being busy and such a central location. Very comfortable beds, good turn down service. The bathroom was large with lots of little extras. They didn't forget anything. Enjoyed breakfast each morning - both from the buffet and the a la carte selection. Concierge charged my mobile as I'd forgotten my charger, and wrapped and sent a package home for me. Will definitely stay again and hope to visit one of the other hotels in the collection.

Browns has an ideal location tucked away in Mayfair. The staff are efficient and very welcoming. My bedroom was very comfortable, beautiful bed linen and ample toiletries. Doyble glazing meant had a grreat nights sleep. Great breakfast too.

We stayed on the 'Romantic Package' to celebrate our wedding anniversary. The telephone booking directly with the hotel was very efficient and friendly, and having visited the restaurant many years ago before the refurbishment we were looking forward to seeing the new decor. The changes did not disappoint and the hotel has a serene atmosphere. The doorman was welcoming and walked us to reception where the young lady was equally as nice.

We did book in at 2pm so our room was ready and after a tour of the public rooms (which are gorgeous) we were shown to our room on the 2nd floor. Don't ask me why but I was disappointed, it was beautifully furnished but despite asking for a quiet room it overlooked Dover Street with lots of passing traffic, however good for people watching but we were on a romantic break!!! Another member of staff rushed in with our champagne and fruit saying she had hoped to get there before us to dust! The 3 satsumas on the plate did look rather silly.

I phoned reception to ask for another room overlooking the quiet courtyard that had been mentioned at the time of booking. The room on the 4th floor was much grander and larger in style. We were passed by a young man carrying a proper fruit bowl, alas not for us! Didn't like to complain again as the room was really special but the fans from outside the window were very, very noisy and did in the end keep me awake for most of the night.

Following supper at the Wolseley (fantastic food) the turn down was great, candles, monagramed bath robes etc. very romantic.

Breakfast served in our room was up to 5* standard. So sadly our only complaint was the location of the room which I have mentioned on my comment card......

We would recommend the hotel; but would be wary about returning unless we were able to check out the room first.