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“Afternoon tea with a sense of occasion” 4 of 5 stars
Review of Brown's Hotel

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Brown's Hotel
5.0 of 5 Hotel   |   33 Albemarle Street | Mayfair, London W1S 4BP, England (Mayfair)   |  
Hotel amenities
Ranked #53 of 1,049 Hotels in London
Certificate of Excellence 2014
Melbourne, Australia
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
“Afternoon tea with a sense of occasion”
4 of 5 stars Reviewed June 18, 2014

We enjoyed afternoon tea sitting in comfortable arm chairs in a wood-panelled room with a pianist playing discretely in the background. The service was quietly efficient, the food generous and the highlight was the delicious scones, jam and clotted cream. It was expensive, but so very British, and a lovely way to spend the afternoon.

  • Stayed June 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, June 20, 2014
We like our guests to savour the whole afternoon tea experience in comfort and we are well known for our generous helpings of food. Thank you for your particular appreciation of the home made scones. I am pleased you had a lovely afternoon and hope you will return soon.
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725 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cullercoats, Tyne and Wear
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 17, 2014

My first stay at the hotel (with my daughter) had been a little underwhelming but at the hotel's request I was invited to give them a second chance and I'm so pleased I did. As a returning customer Brown's couldn't have welcomed hubby and I more warmly. We stayed in a junior suite and were delighted with the extra space. The hotel treated us to complimentary fruit, water, tea and coffee making facilities. Shortly after arrival we thoroughly enjoyed our champagne afternoon tea (which was on the house to make up for a previous disappointment). Last time, at the end of Afternoon Tea, I thought it was a nice touch that the hotel presented you with a sample of your tea to take home - this didn't happen this time and I wasn't going to complain about such a small oversight - simply to say if it is something that Brown's no longer do - it is a shame and they should reintroduce it. Breakfasts were equally good.
Throughout this stay all staff were extremely attentive and courteous - we couldn't have asked for more. Thank you to all the staff at Brown's for making our stay so pleasant. We really hope to be visiting you all again soon.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, June 20, 2014
We like our guest to leave the hotel feeling happy, and I am pleased that you decided to give us another chance and that we were able to make your stay so enjoyable this time around. Thank you too for mentioning the attentive and courteous staff. We do still give tea samples and I am sorry we missed you on this day. Please call our English Tea Room Manager and she will be happy to forward some to you. We look forward to welcoming you again.
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Huntingdon, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 17, 2014

Afternoon tea at Brown's is excellent - relaxed and friendly but effortlessly efficient service with traditional tea-time treats (proper clotted cream for the scones for example) and a great range of teas. We would definitely go again.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, June 20, 2014
We are famous for our Afternoon Tea at Brown's and as the oldest hotel in London we keep our offering traditional. I am pleased that you enjoyed all that we have to offer and I look forward to welcoming you back on a future occasion.
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Ash, United Kingdom
Senior Contributor
37 reviews 37 reviews
5 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 15, 2014

We visited the Brown's Hotel for afternoon tea as we knew it was near my husband's workplace and said it was a great hotel.

We were escorted to a table, next to a man playing popular music on a piano. Our tea was served to us or beautiful crockery. The tea itself was lovely, and they supplied us with more sandwiches, and would have supplied us with more scones and cake if we wanted it. The atmosphere was delightful and the staff were very helpful. It was worth the money, and we would definetly return. The best part was the cakes, they were AMAZING!!!!!!

Thank you!

  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, June 20, 2014
Thank you for your lovely review. We offer as many replenishments as our guests wish. As you will see from other reviews, some like the scones best but your clear favourite was the cakes. We change our offering on a regular basis and I hope you will return to try some different varieties in the future.
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Staffordshire, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 15, 2014

Stayed for 3 nights. Superb service, wonderful breakfasts & a truly lovely bed. A very quiet, relaxing & calming place to stay away from the hustle & bustle of West End London.
Management obviously training their staff very well as they were ALL very helpful and charming.
Can't wait to stay again.

  • Stayed June 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, June 20, 2014
Your review sums up perfectly all that is great about Brown's - excellent and helpful service, a superbly comfortable night's sleep and a wonderful breakfast in the morning. Thank you, and we look forward to your return.
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Scottsdale, Arizona
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 14, 2014

My husband and I stayed at the Browns Hotel for only one night as we had a lay over in London. I cannot wait to go back to the hotel and spend some time there. I cannot say enough about how well we were treated and how lovely the hotel is. It is in a wonderful location in the heart of Mayfair. There are great restaurants and shopping nearby and it is close to many attractions that London has to offer. Our room was on the fifth floor and had beautiful wood floors and was very well appointed. The bed was also very comfortable. The people who work there are very friendly and welcoming. We had a delicious breakfast too. We will plan a trip to London just to stay in this wonderful hotel.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, June 20, 2014
I was so pleased to read your wonderful review and to learn that you would make a visit to London just to stay with us again! Praise indeed. I am glad you had such an enjoyable stay all round and we shll look forward to welcoming you back.
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Mexico City, Mexico
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 8, 2014

Rocco Forte really knows how to run hotels, and the Brown's it's a clear example.
The hotel is in Mayfair, with an excellent location close to major attractions.
Stayed in a junior suite and it was great, with lots of space, large sitting area, great walk-in closet and wonderful bath with rain shower and separate soaking tub.
The rooms are very modern and stylish, with lots of details that make them feel unique.
Staff at the hotel is really nice and helpful; the girl at the reception even walked us to our suite and explained everything in detail.
Breakfast was included in our rate, buffet style with a la carte main dishes, all very good quality.
Afternoon tea is a must at the Brown's, you can't miss it. Finger sandwiches,cakes, cookies and chocolates to die for with an excellent tea selection.
Overall a very pleasant and unique experience. Bravo Rocco Forte.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, June 12, 2014
Thank you for your commendation of everything that is on offer at Brown's which you have summarized perfectly in your review. A supremely central location, comfotable, spacious accommodation, excellent service and fabulous food. We look forward to welcoming you back for more of the same on your next visit to London
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Additional Information about Brown's Hotel

Address: 33 Albemarle Street | Mayfair, London W1S 4BP, England
Location: United Kingdom > England > London > Mayfair
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#14 Spa Hotel in London
#36 Business Hotel in London
#37 Romantic Hotel in London
#48 Luxury Hotel in London
#49 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Brown's Hotel 5*
Number of rooms: 117
Official Description (provided by the hotel):
Brown's was the first hotel to open in London in 1837 and since completing a 24 million-Pound restoration, this outstanding hotel now offers guests 117 luxurious rooms and suites, outstanding dining, a buzzing bar and relaxing spa. Situated in the heart of Mayfair, Brown's Hotel has many of London's major attractions and best shopping on their door step. It is from here that Rudyard Kipling wrote "The Jungle Book" and Agatha Christie "At Bertram's Hotel". ... more   less 
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Also Known As:
Browns Hotel London
Brown's Hotel London, England

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