From the minute we arrived until we left the staff were extremely attentive. As soon as we had finished our plate of sandwiches we were asked if we would like another plate. Having spent the whole day exploring London we were hungry so we did have another plate. For the two of us we were given five small scones and then the plate was replaced with another five. There were five fancy cakes on the top tier and then we were asked if we would like a slice of Victoria sandwich or chocolate cake. All this with two pots of tea each. Can anywhere else beat this for value? Probably not. The pianist played a tune for my husband that he likes and at the end of our tea our waiter came out with a small cake with candle in for my husband for his birthday. We will be back to this wonderful hotel

I treated my husband to a night at your fabulous hotel for his birthday as it is always tricky to find presents for someone whose birthday is 2 days before Christmas. It was also a chance for us to have a 'night-off' from our 3 kids and dramas of building a house. It was excellence all the way. From the doorman to the lady at check-in who addressed me by name and not madam. Our room was spacious beyond expectation and the views into the offices nearby were a reminder of what a compact city London is and what an oasis your hotel is. They sent up a cake for my husband's birthday, unexpected, and we are already looking forward to coming back again for his next birthday. Thank you again for a wonderful retreat in the middle of the most fabulous city in the world.

My wife and I had the pleasure of staying at Brown’s Hotel for two nights a couple weekends ago and the entire experience was just terrific. We were celebrating a ‘big’ birthday and the staff at Browns were extremely helpful in making arrangements on booking for Champagne and flowers to be made available in the room on arrival. We were though surprised and delighted to find a birthday cake and a hand signed card from the reception team there as well. These were very thoughtful gestures.
The room was beautiful, the bed exceptional and the bathroom was ideal.
Overall the service from every member of staff we encountered was excellent and the ambience within the hotel both in our room and in the public rooms was superb.
I frequently visit London – mainly on business and have over the years stayed in most of the well known hotels. Based on this experience I would not hesitate to return or to recommend Brown’s to friends and colleagues.

It is our first trip to London and decided to have a "tea experience". As per our "Eat London" book, we booked the Brown's Hotel for our afternoon tea. It was delightful! Our server was as sweet as can be, the tea delicious and scones sublime. If you are interested in a real "English" experience, I would definitely recommend the Brown's Hotel.