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“Classy, traditional, but yet modern.” 5 of 5 stars
Review of Brown's Hotel

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Brown's Hotel
5.0 of 5 Hotel   |   33 Albemarle Street | Mayfair, London W1S 4BP, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Ranked #59 of 1,073 hotels in London
Stockholm, Sweden
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
“Classy, traditional, but yet modern.”
5 of 5 stars Reviewed February 7, 2013

The best location possible and with the old charm only colonial style hotels can offer. The very best of service, fantastic breakfast, to die for drinks, yummy afternoon tea and scones. Comfy and sleepy beds! Just first class - in style with the hotel de Russie in Rome - (Rocca Forte hotel). Probably not the most praiseworthy in London, but definitely a must stay one in a lifetime.

Room Tip: No 105 is a nicely located double room with space.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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554 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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English first
London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 6, 2013

From the minute we arrived until we left the staff were extremely attentive. As soon as we had finished our plate of sandwiches we were asked if we would like another plate. Having spent the whole day exploring London we were hungry so we did have another plate. For the two of us we were given five small scones and then the plate was replaced with another five. There were five fancy cakes on the top tier and then we were asked if we would like a slice of Victoria sandwich or chocolate cake. All this with two pots of tea each. Can anywhere else beat this for value? Probably not. The pianist played a tune for my husband that he likes and at the end of our tea our waiter came out with a small cake with candle in for my husband for his birthday. We will be back to this wonderful hotel

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
41 reviews 41 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed February 5, 2013

I treated my husband to a night at your fabulous hotel for his birthday as it is always tricky to find presents for someone whose birthday is 2 days before Christmas. It was also a chance for us to have a 'night-off' from our 3 kids and dramas of building a house. It was excellence all the way. From the doorman to the lady at check-in who addressed me by name and not madam. Our room was spacious beyond expectation and the views into the offices nearby were a reminder of what a compact city London is and what an oasis your hotel is. They sent up a cake for my husband's birthday, unexpected, and we are already looking forward to coming back again for his next birthday. Thank you again for a wonderful retreat in the middle of the most fabulous city in the world.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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American in Scotland
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 29, 2013

My wife and I had the pleasure of staying at Brown’s Hotel for two nights a couple weekends ago and the entire experience was just terrific. We were celebrating a ‘big’ birthday and the staff at Browns were extremely helpful in making arrangements on booking for Champagne and flowers to be made available in the room on arrival. We were though surprised and delighted to find a birthday cake and a hand signed card from the reception team there as well. These were very thoughtful gestures.
The room was beautiful, the bed exceptional and the bathroom was ideal.
Overall the service from every member of staff we encountered was excellent and the ambience within the hotel both in our room and in the public rooms was superb.
I frequently visit London – mainly on business and have over the years stayed in most of the well known hotels. Based on this experience I would not hesitate to return or to recommend Brown’s to friends and colleagues.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kansas City, Missouri
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 27, 2013

It is our first trip to London and decided to have a "tea experience". As per our "Eat London" book, we booked the Brown's Hotel for our afternoon tea. It was delightful! Our server was as sweet as can be, the tea delicious and scones sublime. If you are interested in a real "English" experience, I would definitely recommend the Brown's Hotel.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, January 30, 2013
Brown's is famous for its Afternoon Tea and we are proud to keep our offering of sandwiches, scones and cakes traditionally English. Thank you for choosing us for your first "tea experience" in London. I am pleased you enjoyed your visit and I look forward to welcoming you back.
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Sao Paulo
Top Contributor
89 reviews 89 reviews
49 hotel reviews
Reviews in 45 cities Reviews in 45 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed January 23, 2013

I was recently at the hotel, I was very well treated.
The front desk staff was very helpful and polite.
My check-in and check-out were very rapids.
As a leading member I received my upgrade, champagne, breakfast and free internet.
The hotel is very well located, close to everything
My suite was large and very well decorated.
Room service was very good.
The bathroom amenities were excelent.
I will return for sure.

Room Tip: Jr Suite is perfect
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, January 30, 2013
Thank you for your positive review of Brown's following your recent visit, together with your kind comments about the helpful and efficient service and the amenities you enjoyed. I appreciate your assurance that you will return, and we look forward to welcoming you back.
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Stratford-upon-Avon, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 22, 2013

From the uniformed doormen to the oak panelled entrance and English Tea Room, Brown's exudes the understated air of a Gentlemans Club . As befitting the oldest hotel in London the timeless elegance is complimented by first class staff with a 'here to please' attitude.The rooms are well appointed, with very comfortable beds and excellent bathrooms, our only gripe being the proximity of the offices opposite in Dover St and the absence of any privacy blinds. Afternoon tea is excellent,the Baby Grand Piano creating the perfect leisurely atmosphere, booking essential, whilst Donovan's Bar has a jazzy atmosphere all of it's own with a great range of cocktails.
Breakfast in Hix's was nothing to write home about and doesn't compare to The Wolseley down the road in Piccadilly.

Room Tip: The rooms on the first floor facing Dover St are spacious and have high ceilings, all the Dover St s...
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  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
StuartJohnsonLondon, General Manager at Brown's Hotel, responded to this review, January 23, 2013
Thank you so much for your wonderful comments following you visit to Brown's, in particular towards the team who are indeed here to please. I was pleased to learn you enjoyed your visit overall and have taken serious note in relation to breakfast. If you are able to read this I would be most interested to understand as to whether you felt it is the breakfast offering or the level of service as we are focussing on both currently. Thank you in advance and we look forward to welcoming you back.
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Additional Information about Brown's Hotel

Address: 33 Albemarle Street | Mayfair, London W1S 4BP, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#21 Spa Hotel in London
#50 Luxury Hotel in London
#60 Romantic Hotel in London
#65 Family Hotel in London
#71 Business Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Brown's Hotel 5*
Official Description (provided by the hotel):
Brown's was the first hotel to open in London in 1837 and since completing a 24 million-Pound restoration, this outstanding hotel now offers guests 117 luxurious rooms and suites, outstanding dining, a buzzing bar and relaxing spa. Situated in the heart of Mayfair, Brown's Hotel has many of London's major attractions and best shopping on their door step. It is from here that Rudyard Kipling wrote "The Jungle Book" and Agatha Christie "At Bertram's Hotel". ... more   less 
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Also Known As:
Browns Hotel London
Brown's Hotel London, England

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