I do not often write reviews but felt as I use this site regularly when booking hotels/restaurants it was about time I gave something back.
I booked this hotel for a Christmas trip to London with my 3 children (2 of which are very young) after browsing on the Internet 'best places to stay in London with children'. I have stayed in London frequently over the years and had yet to find somewhere that was luxurious, atmospheric, stylish and ..... Amazing for the children. A combination that doesn't always go hand in hand.
I had previously booked another hotel for our trip and had no qualms about cancelling that after speaking with Alastair. Booking was easy & efficient, I felt assured that I was making the right choice.
Our 3 hour car journey turned into a 5 hour journey (not brill with a 2 & a 4 year old) so we arrived at the hotel a little lack lustre. The doormen were very pleasant and welcoming. Our ridiculous amount of luggage was taken in and our car taken away to be parked.
The hotel was beautifully decorated for Christmas and felt very atmospheric on entry. It boasts tasteful, modern decor without losing character or charm & has a boutique feel.
Check-in was amazing. A member of staff kindly entertained our children and gave them sweets whilst we checked in. The lady behind the desk was warm, friendly and very professional. We were shown to our room by which time I had forgotten about the nightmare journey.
We were very fortunate to have been upgraded to a suite on the 3rd floor with an interconnecting bedroom. It was beautifully decorated and had a homely feel. There were some lovely surprises for the children and the room was very well equipped for our requirements.
The beds were very comfortable, including the cot I presume as my 2 year old slept beautifully. We were situated at the back of the hotel and backed onto Dover street which is quite vibrant at night, however the glazing was very adequate as we weren't disturbed.
We enjoyed in-room dining and dined at Hix Mayfair (the in-house restaurant). The food was superb, perhaps lacked a little atmosphere although this was not a concern as we were occupied with our children. Breakfast was a little on the average side but nothing worth complaining about. I had a couple of peach Bellini's in the room & in the restaurant which were beautiful. Had a sneaky peak into Donovan's bar which was very atmospheric and buzzy.
The hotel is superbly located, within 5 minutes walk of Bond St, Piccadilly & Hyde Park. Shopping has never been so easy!
Every member of staff I came into contact with during my stay at Brown's were friendly, familiar but unobtrusive & professional. We were all made to feel very welcome and special.
All in all a fabulous stay with the family at this gem of a Mayfair hotel. We will definitely return and recommend to family & friends.
Perhaps not all the glitz and the glam of some of the hotels I've stayed in but it's not any of those I have taken time to write a review about so take of that what you will.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you so much for your wonderful comments, weloming the younger generation is something we strive to exceed in .....makes the parents relax! I was so pleased your whole family enjoyed thier vist, we shall look forwrad to you all returning soon, when if i can assist with your requirements and or my team can add anything to make your stays more comfortable we ask that you not hestitate in letting us know, best wishes fora vey happy christmas with your family and prosperous new year,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.