We arrived at The Sanderson late morning on the Saturday, the receptionist JJ was very welcoming to my family and myself. He organised an upgrade to a balcony room for us and couldn't have been more hospitable. He got us drinks, gave the kids candy canes and organised our luggage and valet parking. The porter at the hotel took the cars underground for us, he also told us that he would put them out on the road for us on the Sunday as it was free parking. There are many amazing features to this hotel, first being its service. JJ rang us on many occasions to ensure everything was ok with the room. The pool room, residents bar and lifts have to be seen to be believed.
When we got to our rooms we were bowled over with the design. The sheer curtains separate the different sections of the room and give a romantic feel to the room, especially in turn down when the staff lit all the candles in the rooms and on the balcony. The balcony room was fab and what a VIEW!!!! But is small on space compared to the Deluxe King we also had booked. The main reason we upgraded to the balcony room is because we were assured there would be more room for a pull down bed in there, but actually I felt there was more room in the Deluxe King. There was four adults and one child staying this time. Each room had a spacious feel, this is probably due to the tulle curtains. Both rooms had spacious bathrooms and free standing baths which, compared to some I have ran before, didn't take long to fill on my relaxing Sunday morning wake up. The shower is very powerful and has a great attachment shower head which for us girlies who just want to refresh our hair is fab. I love the fact that you can buy Sanderson T-shirts in your room lol. Getting ready for our night out, I wandered around the room in the cosy dressing gowns that are supplied in the room, jumped on the bed and danced around the room to 9to5 on the radio. I felt completely at home and that's what The Sanderson does best here :-)
The TV is a great size anything bigger would be overpowering, it can be brought out of the window and turned around too in the DK, but in the Balcony room it was stuck in a cupboard which looked out dated and was in the way (it also housed the mini bar). The mini bar was very well stocked and a great way of topping up my Extreme Moijto from the bar down stairs. The TV is very difficult to get your head around the controls, even for me who likes to think of herself as very technically minded, my mom didn't have a chance lol. Another feature of the rooms was the HUGE mirror, I love love love huge mirrors and in the KD it was right next to the bed which could be used creatively on a romantic break lol. I used it for doing my hair and checking my outfit. Love love love it.
Some extras in the room which I wish I had more information about, as soon as I entered, was that in both rooms there were complimentary golf size umbrellas. They would have been really useful later on as it poured down and we got soaked lol. There was also coffee and tea facilities that we didn't find, they were well hidden, until we were about to check out the room.
We spent one afternoon, before we went out for the evening, down in the bar and restaurant where we gobbled down an amazing themed afternoon tea based on The Mad Hatters Tea Party. The sugar cubes could be found in a jewellery box, so cute!!!! The down fall of this was the cakes, my sister and mom thought they weren't really that nice. They looked amazing and I tried some of the white chocolate on the rainbow cake and it was nice too. I think it was the goo that put them off. The tasty bit for me was the peas growing out of the tea cup on top yummy x on a side note, breakfast filled me up for a whole day, it's huge. Summer would be lovely as you could enjoy the outside space with the water features and comfortable seating. Would be a perfect wedding venue.
> feels like you are home :-)
> modern rooms that at very spacious and are different to what I have experienced before
> the service was AMAZING!!!! I take customer service very seriously as it can really make or break a stay. This is one of the best I have experienced at a hotel.
> great for celebrity spotting :-) especially good looking England players
> we need to know where the coffee and tea facilities are in the room
> directions for using the TV needed
We would def recommend this hotel to friends and family. We hope to stay here again soon. I would be very grateful that if you enjoyed this review and found it helpful, you press your mouse/finger on the little button that says YES. Thank you in advance x
Unless you need a balcony the Deluxe king is more spacious
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are delighted that you felt so at home at Sanderson, thank you for your fabulous review. It is great to read that you enjoyed so many elements about Sanderson and also loved the unique design and dream like ambience we have created in our guestrooms. We aim to provide a superior level of service in order for us to create a truly magical guest experience. JJ will be so pleased he helped to make your stay so special as he is extremely passionate about ensuring our guests have everything they may possibly need during their stay. We hope you visit us again soon, firstname.lastname@example.org would be delighted to personally oversee your next stay so please get in touch with her when you wish to return. We look forward to welcoming you back to Sanderson.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.