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“A mix of clients” 4 of 5 stars
Review of Sanderson London Hotel

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Sanderson London Hotel
5.0 of 5 Hotel   |   50 Berners Street, London W1T 3NG, England   |  
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Hotel amenities
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Summer in the City.
Ranked #172 of 1,075 hotels in London
Channel Islands GB
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“A mix of clients”
4 of 5 stars Reviewed January 12, 2013

Mixing late night party folk with a good night's sleep is not going to be easy on all occasions, and so it was with the Sanderson. It is a laid back hotel with staff who portray as relaxed an approach as is possible in an hotel. Service was quite good generally and quite relaxed.

The public bar is fun but would benefit from the lights working under the worktop to be tip top.

Bedrooms are well maintained.

Stayed January 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, General Manager at Sanderson London Hotel, responded to this review, January 24, 2013
Dear Patrick, thank you very much for your review. We are dedicated to creating an authentic, friendly ambience alongside gracious and attentive service, and whilst the bars Long Bar is a popular destination for guests and visitors, we are conscious that it should not impact our residents. We are working on a number of refurbishment projects in 2013, including an upgrade for the Long Bar lighting. We look forward to welcoming you back to Sanderson and please let us know when you are next staying so that we can personally oversee your room allocation.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (98)
Date | Rating
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  • Italian first
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Woks
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed January 11, 2013

My husband and I rate The Sanderson and The Clift as our two favourite hotels in the world, & have enjoyed our stays and visits to both hotels on many occasions. I would personally recommend both hotels to anyone! I recently had a "chance encounter" with Kevin Rockey, General Manager at The Sanderson, and without going into too much detail, I would like to say a massive THANK YOU to Kevin for restoring my faith in the value of excellent customer service. I am already looking forward to our next visit to this wonderful hotel!

Room Tip: We loooooved the "burger breakfast" :-)
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, General Manager at Sanderson London Hotel, responded to this review, January 24, 2013
I really am so very touched by your kind words, it is always a pleasure to personally meet and catch up with our guests and thank you for your lovely comments. I’m also delighted that Sanderson is your favourite hotel (alongside our sister property in San Francisco) and I, too, very much look forward to welcoming you both back – please do contact me at that time.
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Chelmsford, United Kingdom
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 5, 2013

If fairness not the first time we've stayed here but for NYE 2012 we decided to take advantage of their New Years Package which included a room, a chilled bottle of champagne, entry to the private party, complimentry glass of champagne on arrival to the party and a late check out with breakfast/brunch served until 3pm!

On arrival we were met by the doorman who caleted parked our car and then were escorted to reception where we were we met by two stunning and very charming young laides who checked us in, welcomed us again (nice touch) and then told us we'd be given a free room upgrade.

The party, held in the Long Bar was well attended (but not so busy it was uncomfortable) and well organised. The staff, particularly the bar staff, were excellent and they seemed to be enjoying the evening as much as we were which only added to the experience (at one point the bar manager jumped up on the bar and started dancing much to the delight of the crowd). The hotel had Marina & The Diamonds doing a live set which was also well planned and executed (sound quality was superb).

The following morning (well it was more like midday after a 3am finish!) we went down for brunch and had the most delightful omlette before eventually checking out and heading hom.

A NYE to remember for all the right reasons

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, General Manager at Sanderson London Hotel, responded to this review, January 15, 2013
We’re so pleased that you chose to celebrate New Year with us and even more delighted that you had such a memorable start to 2013. Thank you for the great comments – it’s true, we do love to not only create the party but also be part of it, especially on such special occasions. We look forward to welcoming you back for another night to remember and please let us know when you are returning so that we may oversee your stay.
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London, England, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 4, 2013

My check in was a bit messed up really which wasn't a good start at all the girl at front desk seemed a bit ditsy and with it being NYE the vibe was a bit too casual for my liking.
Though the hotel had a fantastic vibe once i had got to the bar and my room.
I would reccomend this hotel for any young couple, great cocktails, cool and friendly staff and such good hospitality (when there not too busy)

Great value for money we stayed in the loft suite and were given a discount as we booked on same date, though didnt like the fact that internet wasn't included.

Afternoon tea was very nice sweet and tasty, spa was the bomb so idyllic
Much better than other hotels i have stayed in London.

Staff are friendly and good looking-which is a bonus :)

Room Tip: the rooms are small.... so if your willing to pay for a suite, i would definately advise this .
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, General Manager at Sanderson London Hotel, responded to this review, January 15, 2013
Thank you, Melissa, for your lovely comments on so many elements of the hotel. Whilst it is disappointing to note that the initial welcome did not create the right ‘wow’ factor, it is good to know that you enjoyed the service, the cocktails and the room. We’d love to welcome you back during 2013 and our website has descriptions and images of all room types, including sizes, as well as promotions and packages. Please do let us know when you have a reservation in place so that we may ensure another memorable guest experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
32 reviews 32 reviews
30 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed January 4, 2013

I really enjoyed my stay here and I must say that I did not really perceive any of the complaints from some of the other reviewers. The rooms were stylish and modern and typifies the style of the whole hotel. This is not a hotel for those that like to stay somewhere grand and traditional but more for those open to a fun, trendy hotel in a great location just off Oxford St. It is NOT cheap by any means, and nor is the restaurant and bar but to be expected in a place like this.

What I liked:
* trendy stylish rooms, love the minimalist but modern style
* purple bar with billiards table for guests only
* unlike others, I thought staff were friendly and helpful throughout. I thought the restaurant staff were particularly to be commended
* great restaurant - the malaysian food and portions are a good choice for lunch
* treadmill in my room which I didnt book!
* great location for shopping

What I didnt like:
* ok, the prices are a bit high, including in the restaurant and room service but not anything more than many other hotels in London
* my room faced the courtyard which played music until late on most nights. Not an issue for me on this trip but could be if I were staying here on business
* I felt a bit let down by the Long Bar - it had been built up in my mind and I really didn't sense anything special there. It was a bit quiet (maybe due to the time of the year), and didn't really feel I was going into anywhere more than a slightly cooler hotel bar.

  • Stayed January 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, General Manager at Sanderson London Hotel, responded to this review, January 15, 2013
We are delighted that you enjoyed your stay at Sanderson. We are very proud of our unique style and design and whilst we would not compare ourselves to more traditional design hotels, we are passionate about traditional attentive service, albeit in a more friendly, fun and original manner. We hope you have an opportunity to visit London again before too long, please let us know when you are back to stay with us so that we can oversee your return, including room allocation.
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Geneva
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 3, 2013

I wouldn't change anything to this beautiful hotel...rooms are cosy and comfy, staff is friendly, bar is trendy....and just 2 minutes to Oxford Street!
My favorite hotel in town, I Definitely recommend it

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, General Manager at Sanderson London Hotel, responded to this review, January 15, 2013
We’re thrilled to know that we are your favourite hotel – such perfect comments make our spirits soar and we can’t wait to welcome you again, please do let us know when you’re next staying so that we can oversee another perfect stay.
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1 review
5 of 5 stars Reviewed December 30, 2012 via mobile

I can't tell you how special yesterday's spa was for my little sister and I. The therapists were fantastically experienced and made us feel very relaxed so I knew we were in for a real treat. I personally look forward to coming back for a regular treatment with Elena.
Thanks again and Happy New Year to you all at Agua

  • Stayed December 2012
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin R, General Manager at Sanderson London Hotel, responded to this review, January 5, 2013
Thank you so much for your wonderful comments on agua, our urban spa, and we’re delighted that Elena created such a memorable experience for you and your sister. We can’t wait to welcome you back during 2013!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sanderson London Hotel

Address: 50 Berners Street, London W1T 3NG, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#37 Spa Hotel in London
#126 Luxury Hotel in London
#149 Romantic Hotel in London
#166 Business Hotel in London
#336 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Sanderson London Hotel 5*
Official Description (provided by the hotel):
A lavish "Urban Spa" in the heart of London’s West End, Sanderson offers a retreat from the bustle of the city into a world of fantasy and wellbeing. The landmarked 50s building has been transformed into a surreal Cocteau-like dream world, epitomizing a “new luxury” that is smart, pared down, and tempered with a healthy dose of wit and irony. Sanderson’s indoor/outdoor lobby is a layered and sophisticated environment that is totally original. ... more   less 
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Also Known As:
London Sanderson Hotel
Sanderson London Hotel England

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