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“Always a great experience” 5 of 5 stars
Review of Four Seasons Hotel London at Park Lane

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Four Seasons Hotel London at Park Lane
5.0 of 5 Hotel   |   Hamilton Place | Park Lane, London W1J 7DR, England (Mayfair / St James's / Piccadilly / Green Park )   |  
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Stay 3 Nights
Ranked #20 of 1,064 Hotels in London
Geneva, Switzerland
1 review
“Always a great experience”
5 of 5 stars Reviewed 4 days ago NEW

I had a great reception and the quality of service was excellent ! The staff was proactive and smily making my stay efficient and enjoyable. The concierge was extremely helpful and perfectly achieved all my demands

  • Stayed November 2014, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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494 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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Rutland
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Excellent in every way.
Rooms are modern and fresh.
Breakfasts are excellent with great choice and amazing food.
We could not recommend this hotel strongly enough, they have what it takes to be THE BEST in London!!!

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for a business trip in August, the rooms are well decorated, fresh with great views! Staff are absolutely brilliant, they were very helpful .

Also another positive is the gym facilities, it has good equipment, also with great views!

Definitely coming back, recommend highly.

Stayed August 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

The Top floor lounge is a terrific place to Hang out with astonishing views of London, and complimented coffee tea water and pastries. When we got to our rooms they were clean and had a plate of exotic fruits. With a veary nice and large tv, comfortable beds. And an exc breakfast service. The lobby is also a nice place, we where there just after Christmas and their was a huge, beautiful Christmas tree in the lobby.

Over all I highly recommend this hotel, it is easily one of the best hotels in London.

  • Stayed January 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomfield Hills, Michigan
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I loved this hotel. Rooms were great, Staff except for Concierge was so accommodating and helpful. They couldn't do enough for you. We had 5 of us so we had 3 rooms. They kept all the rooms near each other which was nice. Suite was new and fresh but our bedroom smelled like smoke and they could not get it out. It was bad but we felt with it. The Bar is great, Bartenders were so nice to talk to and hang with. Service in restaurant very mixed. One day very slow and one day perfect. Now the BIG problem, the CONCIERGE were the rudest most unhelpful people i have ever been in contact with. They do NOT understand kids ( even though mine are 13,13 and 18) I asked for a casual lunch spot good for kids and they sent me to a restaurant with a very limited menu and a totally different cuisine that i asked for. Another time i asked how to get to wembley stadium and it was a whole production. He didn't tell me things that i needed to know to make it easier for me until i went back and asked. Then he was so rude that i came back and asked he finally turned away. not a way to treat anybody.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsLondon, Hotel Manager at Four Seasons Hotel London at Park Lane, responded to this review, 3 weeks ago
Dear EarlJC,

Thank you for taking the time to post a review on TripAdvisor following your recent stay with us. We value your feedback greatly and were very concerned to read about your experience with regards to certain aspects of the service. We would very much like to have the opportunity to speak with you further about this if you are able to share your contact details with me directly on annabel.shaw@fourseasons.com.

I do hope you will give us another opportunity to welcome you back at which time we will spare no effort in providing you with the perfect visit.

Regards,

Annabel Shaw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Douglas, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is our 4th visit to this hotel in the last 18 months and it was excellent again and we would recommend it for a London visit. The restaurant is extremely good and all the staff are well trained and seem to care about each guest.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FourSeasonsLondon, Hotel Manager at Four Seasons Hotel London at Park Lane, responded to this review, 4 weeks ago
Dear Paul,

Thank you for taking the time to post your review of your recent stay. We are so pleased to read you enjoyed your most recent visit and we wanted to take this opportunity to thank you for your frequent visits and for allowing us to be your London home.

Regards,

Annabel Shaw
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 21, 2014

This is the place where you always feel welcome. Professional in all details and still with a personal touch. The hotel is very well located on Park Lane with walking distance to Bond Street. The hotel have 2 nice house cars who can take you to locations within Mayfair area if they are available.

Room Tip: All rooms a new/ like new and quiet.
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  • Stayed October 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Four Seasons Hotel London at Park Lane

Address: Hamilton Place | Park Lane, London W1J 7DR, England
Phone Number:
Location: United Kingdom > England > London > Mayfair / St James's / Piccadilly / Green Park 
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Business Hotel in London
#9 Spa Hotel in London
#12 Family Hotel in London
#20 Luxury Hotel in London
#29 Romantic Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Four Seasons Hotel London at Park Lane 5*
Number of rooms: 193
Official Description (provided by the hotel):
In the heart of Mayfair, set back from Park Lane and just steps away from Hyde Park and Knightsbridge, Four Seasons London at Park Lane captures a unique sense of place with its distinctive parkside location at the finest address in the city. Re-opened in January 2011, following an extensive two year-transformation, the hotel's 193 guest rooms and suites including 46 one, two and three-bedroom suites, many with fireplaces and private terraces, balance eclectic British sophistication with a sleek modern look. Amaranto Restaurant with its own private garden serves up modern Italian cuisine. The Amaranto Bar with its distinctive British clubby feel offers an ecclectic cocktail menu while Amaranto Lounge makes for the ideal spot for Traditional Afternoon Tea. The Spa at Four Seasons is a 10th floor rooftop retreat with nine treatment rooms, each benefitting from their own individual relaxation pod, and with an extensive treatment room. The Fitness Centre offers sweeping views across the city and features state-of-the-art cardio and weight training equipment. The hotel also has nine banquet and private dining rooms, most with natural light. ... more   less 
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Also Known As:
4 Seasons Hotel London At Park Lane
Four Seasons Hotel London At Park Lane England
Four Seasons London
London Four Seasons

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