Since the renovation 3+ years ago this hotel has never been the same….in a great way. Everything is beautifully designed and the staff are all superb. The rooms are all very well appointed and have everything one could need for a business trip or family vacation. The fitness center is also very nice with a wonderful view of the London skyline. Furthermore, the house car service was a nice touch and ran us to a few stores and restaurants near by, which was very easy and convenient. The concierge was equally great, recommending a host of great restaurants all over London. Looking forward to my next visit.