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“Sensational Service - Just as long as money is no object.” 4 of 5 stars
Review of The Dorchester

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The Dorchester
5.0 of 5 Hotel   |   53 Park Lane | Mayfair, London W1K 1QA, England   |  
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Weekend Escape from £355
Ranked #48 of 1,075 hotels in London
Oxfordshire UK
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Sensational Service - Just as long as money is no object.”
4 of 5 stars Reviewed August 29, 2010

Without doubt this hotel offers one of THE great service experiences. From the moment we arrived to the moment we left, the staff couldn't have been more helpful. Truly awesome. That being said, as they say, your pay your money you take your choice. Everything in the hotel is eye-wateringly expensive. £30 for breakfast (its a great fry-up), £11 for a whisky, £7 for a peroni - i could just about stomach those but £15 ( i think it was £15 but it was there or there abouts) for 24 hours wifi ? Thats just being naughty. Great stay - fabulous hotel - out of this world service. Will be back soon hopefully (once I have saved up the pennies....)

  • Stayed August 2010, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thedorchester, Manager at The Dorchester, responded to this review, August 31, 2010
Dear Guest,

Thank you very much for taking the time to post your feedback.

I was delighted to read your kind comments regarding our staff and the great service you experienced. I can assure you that I will be sharing these with our team, your feedback is very much appreciated.

With regards to our prices we would like to assure you that they are on par within the London luxury market and are supported by our passion to deliver an outstanding experience for all our guests.

We look forward to welcoming you back to The Dorchester in the very near future.

Yours sincerely


Kostas Sfaltos
Executive Assistant Manager, Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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English first
Wilmslow, United Kingdom
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 26, 2010

We were celebrating a significant anniversary and stayed at The Dorchester before joining the Orient Express and the final destination of Venice. From the very beginning the level of service was totally faultless and this continued throughout our stay. The bedroom was luxurious as you would expect, and the upgrade to a view of Hyde Park was a nice touch. Nothing was too much trouble, and what made it especially pleasant were the staff who all took time to talk to us with genuine interest. We didn't have an evening meal at the hotel but the breakfast had everything you could wish for. During our stay we lost a ring, we mentioned this at check out and followed this with an e-mail. On our return to the UK the hotel's security contacted us and forwarded the lost item. This is where The Dorchester stands out from the crowd. If you are looking for a hotel that prides itself on service levels that go above and beyond the norm then stay here, you will not regret it.

  • Stayed June 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thedorchester, Manager at The Dorchester, responded to this review, August 31, 2010
Dear Guest,

Thank you very much for taking the time to post your feedback.

I was extremely pleased to read your kind comments after your recent stay at The Dorchester and to find out that we contributed in making your anniversary occasion a truly memorable experience.

We look forward to welcoming you back to The Dorchester in the very near future.

Yours sincerely


Kostas Sfaltos
Executive Assistant Manager, Rooms
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerset, England
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 23, 2010

We stayed at the Dorchester to celebrate my 50th Birthday and our 25th Wedding Anniversary. We were treated like VIP's from the moment of our arrival and cannot thank the hotel enough for the very special manner in which we were treated from the reservation team to the room service staff. Everything was just exceptional and outstanding but the real difference that shone through to us was the pride that all the staff have for the hotel. Our biggest thanks go to Joe MacBean, the Theatre desk manager, for not only arranging wonderful theatre seats and the wonderful welcome but for also imparting lots of helpful local knowledge and tips. He really went the extra mile for us.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thedorchester, Manager at The Dorchester, responded to this review, August 26, 2010
Dear Guest,

Thank you for taking the time to post your review following your recent visit to The Dorchester and please be assured that I will be sharing your kind comments with the team, and in particular, with Joe MacBean.

We are truly delighted to note that both you and your husband thoroughly enjoyed your visit to the hotel on this very special occasion as it is our aim at The Dorchester to surpass all our guests’ expectations, and to provide a sense of occasion in timeless surroundings.

We are most grateful for your feedback and will strive to continue to accommodate all of our guests’ requests whenever possible and ensure a truly memorable experience.

We look forward to welcoming you back to The Dorchester in the very near future.

Yours Sincerely
Renaud Gregoire
Director of Food and Beverage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
71 reviews 71 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed August 23, 2010 via mobile

I stayed there for one night for my girlfriend's birthday. Everything was perfect. They upgraded my room as it was my girlfriend's birthday which was a lovely surprise. The service was personal and not obtrusive. The room was impeccable in terms of quality and cleanliness.

We had dinner at the Alain Ducasse which wad an amazing experience. The food was outstanding as was the service. The quantity and quality was spot on, and the taste was out of this world.

  • Stayed July 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thedorchester, Manager at The Dorchester, responded to this review, August 26, 2010
Dear Guest,

Thank you for taking the time to post your review following your recent visit to The Promenade at The Dorchester.

It is our aim at The Dorchester to surpass all our guests’ expectations, and to provide a sense of occasion in timeless surroundings. I was therefore most pleased to read your kind comments regarding our staff and the excellent service you received, in particular your experience in Alain Ducasse at the Dorchester. I will be sure to share your kind comments with the team.

We look forward to welcoming you back to The Dorchester in the very near future.

Yours sincerely

Renaud Gregoire
Director of Food and Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Top Contributor
98 reviews 98 reviews
35 hotel reviews
Reviews in 55 cities Reviews in 55 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed August 23, 2010

I have stayed, dined and taken afternoon tea at The Dorchester a number of times and can only heap praise on every aspect of this magical establishment. Christmas high tea is a must, followed by cocktails in the bar followed by a Barcelonan feast and a night of luxury in one of the sumptuous rooms or suites is an experience to be forever valued.

10 out of 10

  • Stayed December 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thedorchester, Manager at The Dorchester, responded to this review, August 26, 2010
Dear Guest,

Thank you for taking the time to post your review following your recent visit to The Promenade at The Dorchester.

It is our aim at The Dorchester to surpass all our guests’ expectations, and in respect of our legendary Afternoon Tea in The Promenade, to provide a sense of occasion in timeless surroundings. I was extremely pleased to read your kind comments after your recent stay at The Dorchester and I am delighted to hear that you found our hotel to be so luxurious.

We look forward to welcoming you back to The Dorchester in the very near future.

Yours sincerely

Renaud Gregoire
Director of Food and Beverage
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
cornwall
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 9, 2010

An exceptional experience. You do not need to be a millionaire to welcomed in this hotel. The staff were fantastic from the minute you are welcomed at the door to the minute your luggage is placed in your taxi for your journey home. The rooms are luxurious and immaculately clean. Food very nice all provided with excellent service. This stay was for a special occasion and I feel my hard earned money has been well spent.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thedorchester, Manager at The Dorchester, responded to this review, August 13, 2010
Dear Guest,

Thank you very much for taking the time to post your feedback after your recent stay at The Dorchester.

I was pleased to read your kind comments regarding our staff and the excellent service you received. I can assure you that I will be sharing these with the team, your feedback is very much appreciated.

We look forward to welcoming you back to The Dorchester in the very near future.

Yours sincerely


Kostas Sfaltos
Executive Assistant Manager, Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hampshire
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2010

Stayed there this weekend, had a great time, as expected. room and service were perfect. If you want a luxury stay in London you can't go wrong with this hotel.

  • Stayed August 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
thedorchester, Manager at The Dorchester, responded to this review, August 13, 2010
Dear Guest,

Thank you very much for taking the time to post your feedback.

I was extremely pleased to read your kind comments after your recent stay at The Dorchester and I am delighted to hear that you found our hotel to be luxurious, your feedback is very much appreciated.

We look forward to welcoming you back to The Dorchester in the very near future.

Yours sincerely


Kostas Sfaltos
Executive Assistant Manager, Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Dorchester

Address: 53 Park Lane | Mayfair, London W1K 1QA, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#28 Romantic Hotel in London
#43 Luxury Hotel in London
#75 Business Hotel in London
#92 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Dorchester 5*
Official Description (provided by the hotel):
The Dorchester occupies the most prestigious acre and a half of real estate in the world, in the heart of Mayfair overlooking the glorious green expanse of Hyde Park. The preferred hotel of British society, The Dorchester embodies the highest service values whilst its design and character exude 1930s glamour with a contemporary edge. Prized for its spacious and beautifully designed rooms and suites, The Dorchester’s restaurants and bars - Alain Ducasse, China Tang, The Grill and The Promenade – also attract Londoners and the glitterati alike. The Dorchester Spa was recently transformed to create the most desirable and indulgent pampering destination in London with a uniquely named Spatisserie for tea and cake. ... more   less 
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Also Known As:
The Dorchester Hotel London
Dorchester Hotel London
Dorchester London
The Dorchester London, England

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