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“A Perfect Week” 5 of 5 stars
Review of The Dorchester

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The Dorchester
5.0 of 5 Hotel   |   53 Park Lane | Mayfair, London W1K 1QA, England   |  
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Winter 3 for 2
Ranked #46 of 1,065 Hotels in London
San Francisco, California
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
Reviews in 23 cities Reviews in 23 cities
207 helpful votes 207 helpful votes
“A Perfect Week”
5 of 5 stars Reviewed January 12, 2010

It was a pleasure to be back at the Dorchester for another wonderful stay. The staff was charming and engaging and made me feel at home. My room was delightful with lots of closet space and a superb King size bed.

Breakfast at the Promenade was very enjoyable and dinner at the Dorchester Grill was the best meal I had in London.

Of all the luxury hotels in London-- the Dorchester seems the most relaxed---posh without being stuffy.

Housekeeping was amazing--every day and evening my room was in perfect condition.

On my last day--my flight was canceled due to the snow--but the remarkable concierge was able to get me booked on the last seat on the last flight out to the next closest city-- and I was able to get home without too much trouble. I could never have done that on my own.

For an outstanding hotel in a wonderful city--the Dorchester is on the top of my list.

  • Stayed January 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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944 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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Shatterford
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 9, 2010

I stayed here with my Wife and children prior to travelling on to the Eurostar (provided a good quality service as an aside) whilst the Hotel itself was nice, the service was a let down with the room service hap making us feel very uncomfortable. We asked for some dental product and after 3 requests still never received this through the evening into the morning. If you are willing to throw your money about then they will probably give you as much service as possible if you want to treat yourself as we did then look somewhere else.

  • Stayed August 2009, traveled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reading, UK
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed January 8, 2010

While a London landmark (the reason we stayed there), its dramatically over priced for what it is - much better to be had in London for a third of the price. The bar is great but the rooms are a bit Laura Ashley.

  • Stayed December 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Top Contributor
94 reviews 94 reviews
90 hotel reviews
Reviews in 42 cities Reviews in 42 cities
224 helpful votes 224 helpful votes
5 of 5 stars Reviewed December 31, 2009

I stayed here for three nights just before Christmas. If you're in the mood to be pampered, then this hotel is the place for you. Though it cost me a little more than I usually spend, the Dorchester exudes comfort, great service and a joie de vivre which is particularly infectious around Christmas-time. Try their afternoon tea in the downstairs lounge ; so pleasant just to sink into their sofas and spend an hour or so watching the world go by!

My room was a haven of warmth and serenity in the midst of one of the coldest December's London has ever experienced. The bathroom was so aesthetically alluring and cleverly designed that it must have been ergonomically imagineered by a native of Copenhagen. Room service was of the highest calibre. Piping hot filet steak a poivre with fresh creamed spinach and fries delivered to my room with care and attention. Bliss just to sit there and sip a bottle of Czech Budvar beer as an accompaniment to my meal.

I tried the Grill restaurant for breakfast on the final morning of my sojourn in the Dorchester. Delicious breakfast punctuated by the same stratospheric levels of professional service I had experienced for the entire duration of my stay. The staff of this hotel really know the meaning of the word 'hospitality'. Indeed they must be amongst its leading exponents.

In the past, I have written very positive reviews of different boutique hotels in London. In truth, however, the Dorchester leaves these hotels trailing in its wake. It is in a different class altogether. Truly a hotel which deserves to be celebrated. It is easily amongst the top five hotels in London (at least in my opinion). I intend to return there early in the New Year.

  • Stayed December 2009, traveled solo
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surrey, England
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed December 30, 2009

Just returned from a lovely stay at the Dorchester.

The service is always impeccable and the waiters at the Promenade Bar were great, felt a valued customer and had a few laughs throughout the evening.

We stayed in a suite which was huge and very beautiful but being ultra fussy I was slightly disappointed that a room of this size (dining room, lounge area etc) did not have a separate shower area, just a shower head over the bath!! Still can not find a shower to beat Claridges.

Our suite overlooked ther front which was great but the down side was, as a light sleeper, I did hear the lifts quite often, particulalry when trying to sleep. For the management - if you are to have a dressing table in the bedroom, please make sure that there is a plug close enough for the hairdryer to work and also have the mirror at a height we can see in to!!!

Overall, a very nice stay with great, friendly and sincere staff and great food.

Lotus Flower Champagne cocktails are coming home with me.

  • Stayed December 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
uk
Senior Contributor
42 reviews 42 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 11, 2009

this is by far and away my favorite london hotel, from the initial greeting in reception right through to checkout this is a slick operation with a real foucus on quality, both bars and all 3 resturants are first class and if you have the time their afternoon tea should be taken at least once.

a real class act

Stayed December 2009, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 4, 2009

Its THE place to stay in London. Its where all the Hollywood royalty stays everytime there's a premiere in London. For one such premiere I had to interview some of the stars staying there and I ended up staying there. Its an amazing hotel. Though it might be too posh for some. The hotel staff are polite to everyone but you can tell when they think you're not upto their usual royal standard. Would recommend it for celebrity spotting!

  • Stayed June 2006, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Dorchester

Address: 53 Park Lane | Mayfair, London W1K 1QA, England
Phone Number:
Location: United Kingdom > England > London
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#35 Romantic Hotel in London
#38 Luxury Hotel in London
#65 Business Hotel in London
#100 Family Hotel in London
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Dorchester 5*
Number of rooms: 244
Official Description (provided by the hotel):
The Dorchester occupies the most prestigious acre and a half of real estate in the world, in the heart of Mayfair overlooking the glorious green expanse of Hyde Park. The preferred hotel of British society, The Dorchester embodies the highest service values whilst its design and character exude 1930s glamour with a contemporary edge. Prized for its spacious and beautifully designed rooms and suites, The Dorchester’s restaurants and bars - Alain Ducasse, China Tang, The Grill and The Promenade – also attract Londoners and the glitterati alike. The Dorchester Spa was recently transformed to create the most desirable and indulgent pampering destination in London with a uniquely named Spatisserie for tea and cake. ... more   less 
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Also Known As:
The Dorchester Hotel London
Dorchester Hotel London
Dorchester London
The Dorchester London, England

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